BMW of Sterling

Friendly professional and knowledgeable Andrii responded to our needs was friendly and to the point and we closed the deal. His follow up to inquiries was prompt and addressed potential issu Andrii responded to our needs was friendly and to the point and we closed the deal. His follow up to inquiries was prompt and addressed potential issues. More

Great first time experience I was in need of a car and saw a good deal online, so I called inquiring about the vehicle. Andrii got back to me within a few hours and we set up a t I was in need of a car and saw a good deal online, so I called inquiring about the vehicle. Andrii got back to me within a few hours and we set up a time to meet. When I arrived, I first looked around and talked to a guy in the rentals named Sepehr. He showed me some cars that were outside and was a great help in decideing. When I met with Andrii, he had the car ready for test drive and the vehicle was in amazing condition even for a CPO. After negotiating I decided to purchase the vehicle. While doing so, Andrii went and pulled the vehicle into the shop, covered it and put a bow on it and provided me with amazing customer service! Car felt great and the customer service was even better. The finance manager Ali was very nice as well and explained everything for me. I was out of there in no time with the car registered and ready to go! More

Elijah in service is fantastic Elijah Beavers joined the service department a few months back, and I had worked with him when he was with Mercedes. Elija’s Commitment to customer sa Elijah Beavers joined the service department a few months back, and I had worked with him when he was with Mercedes. Elija’s Commitment to customer satisfaction is unparalleled, and I’m always confident I’m being shot straight in what my car needs and doesn’t need. I already liked my car, now I’m thrilled to bring it in for service too. More

Great Experience Quality dealership. Ralf Berthiez was a pleasure to work with. He was interested in meeting our needs and made sure the car was in perfect condition Quality dealership. Ralf Berthiez was a pleasure to work with. He was interested in meeting our needs and made sure the car was in perfect condition. More

These guys provide the best sales and service hands down! Matthew Tillman is one of the most helpful and honest salesman I've ever had. He worked with me to find the perfect car (340i X-Drive M Sport) for me Matthew Tillman is one of the most helpful and honest salesman I've ever had. He worked with me to find the perfect car (340i X-Drive M Sport) for me and did an awesome job explaining the capabilities and working with my budget. After a year of ownership, I couldn't be more happier. To this day, everytime I go for a service visit Matt still stops by and checks in. It's amazing he can still remember the exact car he sold me with all the addins and features. I will definitely be purchasing my next car from him! When servicing my vehicle, I will only take it to Sean Spicer. I am very specific and detail oriented when I comes to servicing which can be difficult, however Sean alway goes above and beyond to make sure my experience is top notch. Sean consistently displays a level professionalism, knowledgeability, and service that is completely in line with what I expect from a luxury brand like BMW. Thank you taking care of my car Sean! More

WISH THEIR CUSTOMER SERVICE MATCHED THEIR CAR SELECTION I don’t have the energy or vocabulary to describe HOW POOR the CUSTOMER SERVICE was. LONG story short, I drove across three states to buy a car from t I don’t have the energy or vocabulary to describe HOW POOR the CUSTOMER SERVICE was. LONG story short, I drove across three states to buy a car from them... the customer service was SO BAD (rude, condescending, unprofessionaI) I drove 373 miles home NO CAR. I wouldn’t pay a ROOFING COMPANY to NOT roof my house. Why would I pay a car salesman who isn’t trying to sell cars? HOW HARD or AMAZING customer service do you have to have to CLOSE A DEAL with somebody who is driving from 3 states away? JUST TRY NOT TO SCREW IT UP! MISSION FAILED MISERABLY More

Best Service Adviser The service department has gotten back to form in recent times after a decline in the level of service. This seems evident throughout the service dep The service department has gotten back to form in recent times after a decline in the level of service. This seems evident throughout the service department, but service adviser Sean Spicher is always professional, knowledgeable, friendly, and advocates for the client. More

Good experience They had a great starting price and were very honest. They worked with me through the whole process even when I had issues. I highly recommend salesma They had a great starting price and were very honest. They worked with me through the whole process even when I had issues. I highly recommend salesman Andrii. He is a very genuine and fair salesman. More

Top notch dealership Beyond my expectations! Robin always gives exceptional service. I absolutely love interacting with her. She’s sweet and knowledgeable but selfless too Beyond my expectations! Robin always gives exceptional service. I absolutely love interacting with her. She’s sweet and knowledgeable but selfless too . Jessica adds beautiful like to the Service Dept S well. Both are a pleasure working with. More

Comfortable, neat, friendly Pleasant atmosphere comfortable waiting room with many amenities. Staff was helpful friendly. Robin Jones always responded well and was very accom Pleasant atmosphere comfortable waiting room with many amenities. Staff was helpful friendly. Robin Jones always responded well and was very accommodating, even arranging a ride. More