BMW of Sterling

Great service in service department and sales I big thanks to Elijah Beavers in the sales department. I also greatly appreciate the personal attention in the sales department from Robert Graves. I big thanks to Elijah Beavers in the sales department. I also greatly appreciate the personal attention in the sales department from Robert Graves. Thank you to both for your time and exceptional service. More

Beaver Ho, Service Advisor Beaver’s customer service is always exceptional. He has a thorough knowledge of your inventory, experience with your products, and being able to help Beaver’s customer service is always exceptional. He has a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. More

Exceptional service! Andrii was excellent! Extremely professional, knowledgeable and patient :) Thanks again, we love our new X3 and will definitely come back in 3 years f Andrii was excellent! Extremely professional, knowledgeable and patient :) Thanks again, we love our new X3 and will definitely come back in 3 years for a new car! More

service Really understanding of the customers needs! Great dealership! I would recommend the service department for anything that you might need to have done Really understanding of the customers needs! Great dealership! I would recommend the service department for anything that you might need to have done to your vehicle. More

Andrii Bedratenko, sales at BMW of Sterling I was shopping for a pre-owned certified vehicle. Andrii was very helpful, pleasant, informative, efficient, honest and kept it low pressure. Listened I was shopping for a pre-owned certified vehicle. Andrii was very helpful, pleasant, informative, efficient, honest and kept it low pressure. Listened well and addressed concerns in a direct manner and kept bs to a minimum. I found and bought a car that fit my criteria. The finance folks tried to sell me extended warranty pretty aggressively. It's their job and it's fully expected, but I always marvel at the contrast between how lively and affable they are in the beginning of the conversation and cold and indifferent at the end. I can't fault someone who has to do this all day every day. Overall it didn't bother me too much and didn't affect my mood. More

Mike Torres, service advisor at BMW of Sterling Mike Torres is a great service advisor, very recommendable. He listens to all the concerns, and He answers all your questions and keeps giving you the Mike Torres is a great service advisor, very recommendable. He listens to all the concerns, and He answers all your questions and keeps giving you the latest updates of your vehicle. More

Pain-free and A+ Service as Usual Robert Harrell at BMW of Sterling Service Center is my go-to guy for all of my BMW service needs. He is efficient, knowledgable and always strives to Robert Harrell at BMW of Sterling Service Center is my go-to guy for all of my BMW service needs. He is efficient, knowledgable and always strives to provide a quality customer service. In a recent service visit, he took it upon himself to escalate a situation with his manager as opposed to just saying "this is our policy" and making sure that we were happy with the outcome. I highly recommend this Service Center and Robert. More

2018 M550 Service with Sean Spicher I recently brought my 2018 M550 in for a tire repair, which was under the tire and wheel protection warranty. Dealt with Sean Spicher at check-in, th I recently brought my 2018 M550 in for a tire repair, which was under the tire and wheel protection warranty. Dealt with Sean Spicher at check-in, through out the claims process, and at check-out. Everything was seamless. I go out of my way, past three different dealerships, because I know Sean is always willing to help and is so nice and pleasant. I have recommended numerous friends and family and all have been pleased. More

BMW of Sterling is great again with Sean Spicher I had my appointment set up with Sean Spicher. I normally take my vehicles to Alexandria, but I have heard many great things about Sean from others an I had my appointment set up with Sean Spicher. I normally take my vehicles to Alexandria, but I have heard many great things about Sean from others and decided to come see what he is about. The rumors are true I'll tell you that! He made my simple service visit into an experience. From start to finish he gave me his undivided attention and made me forget that I was in for service and more like talking to a friend. He walked me through the write in process clearly and made it easy to understand. After a couple quick signatures, he had me in a loaner quickly and back on the road. What I liked the most was that he remembered me when I picked up my vehicle. We reviewed the bill and he explained all the services that were performed. xxxxxxto the technician working on my car. I am very meticulous about my car and he made sure to make it look like it wasn't even touched. Sean Spicher has turned me from thinking BMW of Sterling is like the DMV to an experience like Disney. I follow where Sean goes from now on. More

BMW of Sterling the BEST! My BMW Client Advisor Melissa Fincham gains 5 STARS! Professional, warm, knowledgeable, and a vibrant and genuine personality! She made my BMW 2019 My BMW Client Advisor Melissa Fincham gains 5 STARS! Professional, warm, knowledgeable, and a vibrant and genuine personality! She made my BMW 2019 buying experience an awesome!! Thank you Melissa!!!! And a shout out to Eric Brown...the BEST Service Advisor at Sterling BMW!!!! Donna.... More