BMW of Sterling

We went in for a safety recall that should have taken 1 hour, and it was actually 4 hours. They didn't offer a loaner. And when they were done, there was a new seat error messages. It all got done, but hour, and it was actually 4 hours. They didn't offer a loaner. And when they were done, there was a new seat error messages. It all got done, but it just took forever. and then to top it off, when I got my car back the interior windows were all dirty. They clearly washed my car with VERY dirty rags. So bad that I can't see out the windows. Thank god it's a convertible and I can lower the windows, but it's cold this time of year. And now I have to find some hot water to wash my car again. More

Due Dillegence. Beaver Ho and his team made every effort to ensure I was satisfied and that my M3 was in top form. I will have no hesitation to work with them in th Beaver Ho and his team made every effort to ensure I was satisfied and that my M3 was in top form. I will have no hesitation to work with them in the future. More

Great experience! The service department will provide options to lower your repair costs. I would recommend this dealership to my friends and family. The Sales Department is excellent as well! options to lower your repair costs. I would recommend this dealership to my friends and family. The Sales Department is excellent as well! More

Outstanding service! Sean is an outstanding service advisor. He listens to the customer's description of the problem, evaluates the information, takes the appropriate acti Sean is an outstanding service advisor. He listens to the customer's description of the problem, evaluates the information, takes the appropriate action wrt resolving the issue and keeps the customer informed. He is a great personality and he knows how to professionally interact with customers. We have two cars that Sean has serviced and he has always done a great job when we get in touch with him either for regular service or repairs. Thanks Sean for doing such a wonderful job!!!! More

Mike always provides an excellent service. BMW service is always outstanding, and their options for lyft and loaner make it easy and convenient to drop my car for service. always outstanding, and their options for lyft and loaner make it easy and convenient to drop my car for service. More

Excellent like always! As like every other time i have been here my service has been excellent, even on the busy weekends Carlos is very responsive when I have questions reg As like every other time i have been here my service has been excellent, even on the busy weekends Carlos is very responsive when I have questions regarding my vehicle and when i am looking for updates he always has the latest. I really like that he is always communicating and keeping in touch with myself or my wife. Very pleasant service as always when picking up my vehicle and checking out is simple. Again, very pleased with BMW of Sterling. More

My Service on Nov 21 was excellent. As always Robin Jones does a phenomenal job with meeting my service request with my tires, required alignment and alerting me to my upcoming inspection. This servic Jones does a phenomenal job with meeting my service request with my tires, required alignment and alerting me to my upcoming inspection. This service and other support are reasons why I continue to buy and bring my vehicles to BMW. More

Robin Nones is my SA. Oct 21 was the service date. Battery and TPMS services. Scheduled and completed exactly as promised. Quickly diagnosed TPMS issue, informed me of necessary repair & cost. Promptl Battery and TPMS services. Scheduled and completed exactly as promised. Quickly diagnosed TPMS issue, informed me of necessary repair & cost. Promptly notified when service was complete. E93 M3 in the lane for prompt pickup. Simply SUPERB service! Thanks Robin! More

It was pleasant experience dealing with BMW of sterling Service Dept. Elijah Beavers from Service dept was very helpful and had alway met my expectations in handling issues related to my X5. Service Dept. Elijah Beavers from Service dept was very helpful and had alway met my expectations in handling issues related to my X5. More

Eli is always amazing to work with! Eli has been my main service rep for the past few years and always does a tremendous job! He's extremely responsive, reliable and willing to go the ex Eli has been my main service rep for the past few years and always does a tremendous job! He's extremely responsive, reliable and willing to go the extra mile to ensure a positive service experience. He's been a truly valuable resource and the main reason I service my car at BMW of Sterling More