BMW of Sterling

Great experience as always thanks to Elijah Beavers. Had an issue with my passage side heat not getting as hot as the drivers side. Called Elijah, he made sure everything was taken care of quickly and cover an issue with my passage side heat not getting as hot as the drivers side. Called Elijah, he made sure everything was taken care of quickly and covered under warranty. More

I have been a BMW owner for over 15 years and have had them serviced all around the DC area. Sean Spicher at Sterling BMW makes every service appointment a pleasure. I only go to Sterling BMW for service them serviced all around the DC area. Sean Spicher at Sterling BMW makes every service appointment a pleasure. I only go to Sterling BMW for service because of quality of care he provides! More

Next Level Professionalism and Customer Service As usual, Sean Spicher and the BMW service team have exceeded my expectations for exceptional customer service. Not only did Sean quickly address the As usual, Sean Spicher and the BMW service team have exceeded my expectations for exceptional customer service. Not only did Sean quickly address the issues I had in my unscheduled mid-day visit, but he also recalled by memory my past concerns and made sure everything was in working order. Because of experiences like this I always recommend my friends and family to purchase or service their cars at BMW Sterling. More

Definitely one of the friendliest advisers I have met and I have dealt with many in my days. Was very informative and gave me extra options about an extended warranty. Will definitely be dealing with Moses I have dealt with many in my days. Was very informative and gave me extra options about an extended warranty. Will definitely be dealing with Moses again when I have my next visit. More

Great experience! Love my BMW! Our experience was great. Dexter Malloy was very informative. He was excited to tell us all the ins and outs of the cars we test drove. He was very pe Our experience was great. Dexter Malloy was very informative. He was excited to tell us all the ins and outs of the cars we test drove. He was very personable but not pushy at all. In fact we went to test drive at a different dealership and he was waiting patiently for us when we returned to buy our new BMW. Great experience! More

Break in Service for my 2020 BMW M2C i needed to get my 2020 BMW M2C break-in service done. I am very particular about my car and do not like any dealer touch my car. I looked and asked f i needed to get my 2020 BMW M2C break-in service done. I am very particular about my car and do not like any dealer touch my car. I looked and asked friends for advisor at Sterling BMW. Robin Jones came in highly recommended. So i scheduled work at the dealership with her. Let me put it this way, i was not disappointed, she is very good with her communications and got the job done as promised if not better. This is the only service advisor that will get my car access. More

Good experience overall. Came for a service for ambient lights. Had a loaner until was told would need a part shipped. Will be coming back for follow up lights. Had a loaner until was told would need a part shipped. Will be coming back for follow up More

Fantastic way to get into a BMW! Let me say this - Melissa's can-do attitude and attention to detail were extremely well-received by my wife and me when we came in to purchase our BMW Let me say this - Melissa's can-do attitude and attention to detail were extremely well-received by my wife and me when we came in to purchase our BMW. She was able to, at a distance, answer any and all questions we had, negotiate the price, and even get the buyer's order signed before we stepped through the door. The previous week, we had a not-so-stellar experience with a different sales representative that left us sour on the idea of returning, but it was Melissa's charming personality and responsiveness that helped close the deal. BMW's are not hard to find, and the price we purchased at meant that we had a wide variety of options in the DC area. Melissa's sales(wo)manship is the only reason we decided on this vehicle at this location. I would not be surprised to find her in a higher/more managerial role in the near term. We really appreciate what she did for us, and can't say enough about our positive experience. Questions = answered, requests = met, and experience = A+. Make sure you keep this one around... (looking at YOU... management) More

Going above and beyond I'd like to personally thank the service team for the great work on my M3 and specifically call out the great communication and service from Robert Ha I'd like to personally thank the service team for the great work on my M3 and specifically call out the great communication and service from Robert Harrell. He was super easy to work with and just took care of the issue cradle to the grave. More

Amazing service by BMW of Sterling & Robin Jones! Robin is just amazing. She is definitely a 10 star as a service advisor. BMW of Sterling should be absolutely thrilled to have some one of her calib Robin is just amazing. She is definitely a 10 star as a service advisor. BMW of Sterling should be absolutely thrilled to have some one of her caliber working for them. She never dropped a beat in keeping me informed of what was happening with my vehicle, she made sure I had a loaner, she returned calls when messages were left. Parts had to be ordered & she was always on top of everything. She arranged to have my car returned to me at my home when it was complete. It is just one more service BMW of Sterling and Robin did for me. Thank you again Robin for being so kind and caring. All the people that I dealt with including but in limited too: Jessica Eller, Service Manager; Sean Spicher, Service Advisor; Kamal Benhoummad, Senior Sales Advisor; Chris Hicks, the young man who returned my car to me; and so many others made this just an unbelievable great experience. More