BMW of Sterling

Sean is the best Service Advisor at BMW Sterling. He is pleasant and professional. He explains things clearly and concisely. He is never too busy to fully communicate what needs to be done on the car. pleasant and professional. He explains things clearly and concisely. He is never too busy to fully communicate what needs to be done on the car. More

Excellent The price quoted was exact and Robert had me out on time. He was very knowledgeable and was a good listener. Hope to have him work with me in the fu The price quoted was exact and Robert had me out on time. He was very knowledgeable and was a good listener. Hope to have him work with me in the future. More

I am very much happy with the service person Sean Spicher. He was courteous, upfront and professional. I received text about the update of my vehicle including video. He was able to look at my Spicher. He was courteous, upfront and professional. I received text about the update of my vehicle including video. He was able to look at my Warrenty and took care of the car tire . It was not to be by talking to others He went above and beyond for me. Thanks Sean More

!love love love this service shop. Words cannot express how great this service department handled all my concerns. Robert Harrell did a fantastic job of explaining the process and kept me abreast of everyt how great this service department handled all my concerns. Robert Harrell did a fantastic job of explaining the process and kept me abreast of everything as it was happening. My technician also did a fabulous job with diagnosing all the symptoms I told them the vehicle had. A+ I will be back here for all my service needs. Thank you for showing me what a real service shop looks like. More

Sean Spicher is highly recommended as a service advisor In servicing my last 3 BMWs, I have dealt with multiple advisors over the last 10 years at this dealership and nearly every one was very good. My fav In servicing my last 3 BMWs, I have dealt with multiple advisors over the last 10 years at this dealership and nearly every one was very good. My favorite is Sean Spicher. He prides himself on good customer service and always with a smile. He is very personable and a joy to interact with. He has helped me with tires most recently, as I picked up a screw in one of my runflats. Once the tire was ordered and ready for installation, he had me in and out in only 1 hour! A painless experience getting my car serviced is my expectation for BMW and Sean has definitely provided that. I will seek him out every time I have a need for service. More

It was great! Kamal was my salesman and he was friendly, patient, and willing to assist in any way he could. Mike in service was also friendly, efficient, and answ Kamal was my salesman and he was friendly, patient, and willing to assist in any way he could. Mike in service was also friendly, efficient, and answered my questions. And the wait time, which he predicted, was right on! More

Elijah Beavers is an excellent service adviser to work with , he is very knowledgeable, honest and courteous. It’s always been a pleasure working with him for the last few years with , he is very knowledgeable, honest and courteous. It’s always been a pleasure working with him for the last few years More

It was a pleasure dealing with Elijah. He was very attentive to our needs. Kept us well informed to the progress being made on our service. attentive to our needs. Kept us well informed to the progress being made on our service. More

Misc repairs to my 2003 BMW 525 Great dealer and excellent service. Mr. Beaver Ho is the very best. Sterling BMW is highly recommended. /the use of a loaner car made my experience Great dealer and excellent service. Mr. Beaver Ho is the very best. Sterling BMW is highly recommended. /the use of a loaner car made my experience the best. More

Warranty Scam Bought a used BMW here and paid almost 5K for an extended warranty. The vehicle also had a service plan that was still active. I brought it in for one Bought a used BMW here and paid almost 5K for an extended warranty. The vehicle also had a service plan that was still active. I brought it in for one oil change under the service plan, and there were no issues. Next oil change, they claim that there is over 3K worth of work that needs to be done and the bulk is not covered by this extended warranty. If you think you're getting anything other than the typical scams from used car dealers here. Think again. Don't buy the warranty, there is one line hidden in the contract under a section about electric vehicles that states NO SEALS OR GASKETS ARE COVERED!!! Let me tell you, that is about all that will ever fail in the ridiculously short coverage period of 48000 miles! Total ripoff. If you want to buy a car, I'd recommend another place, clearly no ethics here. More