BMW of Sterling

When I discovered I had a water leak leading into my X3’s cabin, I was able to get prompt service from BMW of Sterling preventing any further damage. This was my second time having my car serviced at this l cabin, I was able to get prompt service from BMW of Sterling preventing any further damage. This was my second time having my car serviced at this location and my service advisor, Sean Spicher, was professional, courteous and communicative on both occasions. He asked the right questions, listened well, and took detailed notes to ensure the problems were properly diagnosed. I would recommend Sean to anyone bringing their vehicle into this location. Thanks so much! More

Sensor for a Diesel X5 went bad at 130K miles Beaver Ho is the best service adviser I have ever worked with from any dealership. He not only lined up a loaner while the repair was being made but Beaver Ho is the best service adviser I have ever worked with from any dealership. He not only lined up a loaner while the repair was being made but ensured I payed close to 30% lower than normal. He goes the extra mile and ensures his customers are well cared for! More

Quick and reliable service at BMW of Sterling! Sean took great care of me with a home service visit during COVID. Can’t ask for anything more! great care of me with a home service visit during COVID. Can’t ask for anything more! More

Outstanding Service and Great Work on my BMW 228i! BMW of Sterling is the best BMW dealership in the DMV. I always bring my car here because the service is outstanding and the quality of work on my ca BMW of Sterling is the best BMW dealership in the DMV. I always bring my car here because the service is outstanding and the quality of work on my cars is always top notch. Robert Harrell did an excellent job taking care of me and ensuring to keep me up-to-date on everything that was being done to my car. I would also like to compliment the technician "Michael" who worked on my car as well. He was extremely thorough going through each detail of the repair as well as recommending all the necessary repairs that would need to be done to my car. This is the type of service you would expect from a BMW dealership. More

Excellent Service! I only buy BMW’s because of the exceptional service! Elijah Beavers kept me up to date the entire process, answered all of my questions and never rus I only buy BMW’s because of the exceptional service! Elijah Beavers kept me up to date the entire process, answered all of my questions and never rushed me off the phone. Due to the COVID crisis a rep picked up my car and dropped off a loaner. They also brought my car home for me. Thank you again for everything and as always, your honesty! More

Outstanding service visit as always! Service department was able to fix a small problem with the rear sunroof not opening. They always keep you informed as the work is being done. was able to fix a small problem with the rear sunroof not opening. They always keep you informed as the work is being done. More

Excellent Service by Beaver Ho! Check engine light came on and I drove by BMW of Sterling without an appointment. Beaver Ho (Service Advisor) jumped on the unexpected problem right a Check engine light came on and I drove by BMW of Sterling without an appointment. Beaver Ho (Service Advisor) jumped on the unexpected problem right away and arranged for a loaner. The repair turned out to be more extensive than initially appeared, and Beaver coordinated the extended warranty claim and service. It took two weeks, but I was never without a car, and there was no bill! Beaver kept me informed and went above and beyond! More

Excellent services provided by Elijah Beavers. He is extremely friendly and helpful. The service was completed in a timely manner. I am very happy with BMW of Sterling. extremely friendly and helpful. The service was completed in a timely manner. I am very happy with BMW of Sterling. More

Excellent service during the Quarantine My wife & I had previously scheduled maintenance/repairs for our 2 BMWs, and Robin Jones was kind enough to arrange for the entire job to be performed My wife & I had previously scheduled maintenance/repairs for our 2 BMWs, and Robin Jones was kind enough to arrange for the entire job to be performed without requiring any travel on our part. The cars pickup/delivery were handled expertly - and safely - and the 2020 loaner was fun to drive. The repairs/upgrades to my wife's car were finished in two days, much faster than I expected, and I appreciated the video messages from the tech at the beginning & end of the work - really helps understand the scope of work. The cars were dropped off at our house after being detailed - great! Many thanks to Robin and her team. More

It was great working with Robin. She is always friendly and goes out of her way to make my experience at the service center pleasant. I hope to have her as my service adviser every time. and goes out of her way to make my experience at the service center pleasant. I hope to have her as my service adviser every time. More