BMW of Sterling

Sean Spicher has been taking care of our needs for the last 8 years. He goes above and beyond every time!!!!! He is professional and truly cares about safety and customer service. last 8 years. He goes above and beyond every time!!!!! He is professional and truly cares about safety and customer service. More

5 starts because of Carlos Martell. He follow up with me about my vehicle while it was getting service and after it was. Keep up the good work🙌🏻 about my vehicle while it was getting service and after it was. Keep up the good work🙌🏻 More

Robert was great. He made everything clear and was attentive to keeping my wife and I updated throughout the servicing process. I will go to him again. attentive to keeping my wife and I updated throughout the servicing process. I will go to him again. More

As Usual - Service is always TOP NOTCH ! It never fails ! BMW of Sterling service is always the best. From the time you bring in your car until checking out, Beaver is always there at your si It never fails ! BMW of Sterling service is always the best. From the time you bring in your car until checking out, Beaver is always there at your side. This time he had help, Moses :-) Thanks to both of you. It's always a pleasure. More

The service department and in particular Sean Spicher are awesome! Sean is always there to help and makes sure the job gets done right. Love the video feedback real time from the technicians as well. awesome! Sean is always there to help and makes sure the job gets done right. Love the video feedback real time from the technicians as well. More

The service was top notch Sean is always professional each time I bring my car in he remembers me and asks me how my dogs are doing. each time I bring my car in he remembers me and asks me how my dogs are doing. More

Thank you Robin Jones for going above and beyond! I have taken my vehicle here for service the past few times, and each time, has been a very positive experience! Robin Jones is my service advisor, a I have taken my vehicle here for service the past few times, and each time, has been a very positive experience! Robin Jones is my service advisor, and she has been amazing to work with. Each time I had to service my vehicle, she was able to get me into a BMW loaner and out the door in no time. She addresses all my concerns about my vehicle and follows up with updates throughout the day via text or emails, which I appreciate greatly. Robin goes above and beyond to ensure I’m satisfied with the work that has been performed on my vehicle. The customer service she brings to this dealership, is so impactful and valuable, she’s definitely an asset to this company! I also, want to thank Brian Latimer (Fixed Operations Director). He always greets me with a smile and positive attitude, when I do see him in the service lane. I know he’s very busy, but he takes the time to ask how I’m doing and what I’m in here for. He knows I’m in good hands with Robin Jones! Thank you BMW of Sterling! More

Robin is one of the best! If you have a BMW and live in Northern Virginia I would highly recommend making Robin your Service Technician. She is one of the best and her custome If you have a BMW and live in Northern Virginia I would highly recommend making Robin your Service Technician. She is one of the best and her customer service is top notch! More

10 out of 10 I think service is great. Even through all the madness right now Mr. Carlos in service was very helpful and understanding, he was able to get my car t I think service is great. Even through all the madness right now Mr. Carlos in service was very helpful and understanding, he was able to get my car taken care of in a timely manner. I appreciated it. I will be sure to return. More

Elijah was great. Went in for a recall got all fixed quick and efficient. Good follow up from Elijah as well. Always been a good shop quick and efficient. Good follow up from Elijah as well. Always been a good shop More