BMW of Sterling

Service Writers To complement service writer Mike Torres: Gives personalized care. Has never disappointed me in about 2 years. Way-to-go Mike! Frankly, I have fou To complement service writer Mike Torres: Gives personalized care. Has never disappointed me in about 2 years. Way-to-go Mike! Frankly, I have found all their service writers excellent. More

Robin has been my service advisor for the past year. She is knowledgeable and provides an excellent customer experience every time. I will continue to trust her guidance for meeting my services needs. The o is knowledgeable and provides an excellent customer experience every time. I will continue to trust her guidance for meeting my services needs. The only negative about my most recent service visit, is that the summer tires I had mounted were not inflated to the specifications that they should have been according to the vehicle’s information center. More

Brought in my NMW to have the summer tires swapped on. Robin Jones was my advisor. Robin has been my advisor for several years and she has always provided outstanding service allowing my experience to b Robin Jones was my advisor. Robin has been my advisor for several years and she has always provided outstanding service allowing my experience to be timely and thorough. Her professionalism is outstanding and is second to none. Thank you. More

Unbelievable Experience This is the most modern well laid out dealership I have ever been. The service department was fast and efficient. The customer waiting area was clea This is the most modern well laid out dealership I have ever been. The service department was fast and efficient. The customer waiting area was clean, comfortable and well laid out. The service tech send me a video of a problem area he recommended be fixed! I then consulted with the service tech and ok'd the repair. I asked Shawn Spicher where I could get a cup of coffee since everything is shut down in the dealership due to the virus. After setting up the repair, he returned and took me to a local Starbucks so I could grab lunch and something to drink. That is unbelievable service. My BMW will be serviced at this dealership and when I buy a new one, I will start here. More

My recent experience getting my X5 serviced for a flat tire was outstanding. The repair was done when Sean said it would be and the vehicle was wiped down to sanitize the common touch areas, which I real tire was outstanding. The repair was done when Sean said it would be and the vehicle was wiped down to sanitize the common touch areas, which I really appreciate. More

Outstanding Service Department. My Service Advisor, Sean Speicher, is always cheerful and friendly. Very knowledgeable and professional. BMW of Sterling has been an excellence service provider for both my Speicher, is always cheerful and friendly. Very knowledgeable and professional. BMW of Sterling has been an excellence service provider for both my vehicles throughout the years. More

I’ve been taking all my vehicles to BMW of Sterling since I purchased them since at least the past 5 years. Each time I make it a point to see Sean Spicher. Sean has always provided me with clear information I purchased them since at least the past 5 years. Each time I make it a point to see Sean Spicher. Sean has always provided me with clear information and sound advice on all Service, Maintenance & Warranty matters for all my vehicles. While their labor rates tend to be high, the work is always done on time and as promised, with very high quality. All the scheduling, communications and updates are provided online or via text, which has proven extremely helpful. I have not needed to find another home for my BMWs. More

Sterling Bmw was great in a time of need they took care of me asap no hesitation. My service representative Robert was amazing and accurate. of me asap no hesitation. My service representative Robert was amazing and accurate. More

Great service and communication from both Robert the service advisor and Rich (technician). I look forward to working with them both for our future service needs. service advisor and Rich (technician). I look forward to working with them both for our future service needs. More

Elijah and the service team have exceeded my expectations for an exceptional customer service. Elijah is very friendly and helpful. I always recommend my friends and family to purchase and service their vehi for an exceptional customer service. Elijah is very friendly and helpful. I always recommend my friends and family to purchase and service their vehicles at BMW of Sterling. More