BMW of Sterling

Beaver Ho is great but not the technicians Beaver was highly recommended to me by a friend and the BMW club. My experience working with him was great. He helped fix an injector issue with my F1 Beaver was highly recommended to me by a friend and the BMW club. My experience working with him was great. He helped fix an injector issue with my F10 M5 and worked with my warranty company. The service technician however did a very poor job. They informed me my oil pan gasket was leaking, which they replaced. I was then informed they had to replace it again because it was leaking again. I finally picked up the car and drove home. Next morning, I started the car and there was a whining sound between 900-1300 rpm which was never present before. I drove it a few miles and got the engine oil level low message. I topped off oil with engine oil I keep in the car. I did not drive the car because I did not know what the problem was. Not only did the technician not top-off and check the oil level after completing the oil pan gasket job (twice), but they have also caused another issue. I took the car back in and was informed its the oil pump that is making the whining sound. I have no doubt that the oil level was low and it ran the oil pump dry (causing the sound). I do not know what engine damage may have occurred. This level of carelessness is unacceptable from a BMW dealer. They do not seem trained to work on M cars. More

Once again Elijah Beavers provided great service, from start to finish. Go see Elijah for any service needs. He keeps you updated throughout the process. start to finish. Go see Elijah for any service needs. He keeps you updated throughout the process. More

Kamal is simply the best. He always takes care of me from start to finish with the utmost professionalism. I am a happy loyal customer and will never go anywhere else to for a car because of his exemplary se start to finish with the utmost professionalism. I am a happy loyal customer and will never go anywhere else to for a car because of his exemplary service. He represents the BMW brand at the highest level possible. More

Oil Change I came back in for a quick oil change and Moses Mahdi had me out within the time he promised. Thank you BMW of Sterling and Moses Mahdi for great serv I came back in for a quick oil change and Moses Mahdi had me out within the time he promised. Thank you BMW of Sterling and Moses Mahdi for great service every time! More

It’s always been a pleasant customer service experience. To me “Customer service” means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving i To me “Customer service” means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. And this is what Beaver brings to the table. More

Mr. Robert Harrell is an example of outstanding customer service. He is very dedicated, knowledgeable, and professional. Appreciate the efficiency and will keep coming back to Sterling BMW. service. He is very dedicated, knowledgeable, and professional. Appreciate the efficiency and will keep coming back to Sterling BMW. More

Beaver Ho is the man! He listened and executed! He paid as much attention to the little things as he did the maintenance issues. First Rate as much attention to the little things as he did the maintenance issues. First Rate More

Best for Service I will always return here for my service needs, the employees are very knowledgeable and friendly. They provide a fast and professional experience and I will always return here for my service needs, the employees are very knowledgeable and friendly. They provide a fast and professional experience and are great with answering questions about anything you might ask. I will refer anyone I know with a BMW to go here. I highly recommend working with Mr. Carlos Martell. More

Efficient, courteous service delivered as promised. Check engine light situation resulted in parts being procured and installed in a timely manner while keeping us apprised throughout the process. Check engine light situation resulted in parts being procured and installed in a timely manner while keeping us apprised throughout the process. More

Great Customer Care from the BMW Service Dept Sean, my Service Manager, was extremely patient, attentive, and professional. He helped me resolve an iDrive issue that persisted. Additionally, Sea Sean, my Service Manager, was extremely patient, attentive, and professional. He helped me resolve an iDrive issue that persisted. Additionally, Sean has been very accommodating to my schedule needs and has recommended (or gotten) a loaner car for me. Sean was able to connect me with Mike, the Shop Forman, who emailed me the successful iDrive settings to have my wi-fi working properly. Always a pleasant and professional experience working with Sean and the BMW Service team. More