BMW of Sterling

I must say, BMW of Sterling dealership has consistently proven to be a paragon of excellence in the automotive industry. I appreciate precision and reliability, and BMW of Sterling has demonstrated these q proven to be a paragon of excellence in the automotive industry. I appreciate precision and reliability, and BMW of Sterling has demonstrated these qualities seamlessly. Their commitment to providing exceptional customer service is truly commendable. The staff at BMW of Sterling goes above and beyond to create a welcoming and knowledgeable environment. Whether it's the sales team helping you find the perfect vehicle or the service department ensuring top-notch maintenance, their professionalism and attention to detail are evident. Moreover, the dealership's dedication to transparency and clear communication sets it apart. They prioritize keeping customers well-informed at every step of the process, fostering a sense of trust that is invaluable in the automotive world. Being based in Virginia, I've had the pleasure of interacting with various dealerships, and BMW of Sterling consistently stands out for its commitment to excellence. It's not just a place to buy or service a car; it's an experience that reflects the high standards synonymous with the BMW brand. In conclusion, my experiences with BMW of Sterling have been nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a premium automotive experience. More

I recently purchased a car from BMW Sterling, and I must say it was the worst decision I have ever made. The salesman, Aiman, was absolutely terrible. From the moment I walked onto the lot, I should have kn say it was the worst decision I have ever made. The salesman, Aiman, was absolutely terrible. From the moment I walked onto the lot, I should have known it was going to be a disaster. Aiman seemed disinterested and unprofessional from the get-go. It felt like I was inconveniencing him by wanting to buy a car. He barely answered my questions, and when he did, it was with a dismissive attitude. He couldn't even find the car on the lot or the keys. After enduring Aiman's lackluster customer service, I made the mistake of purchasing a car that seemed promising on the surface. Little did I know, it was a ticking time bomb. The car had undisclosed issues that Aiman conveniently failed to mention. The check engine light came on as soon as I drove off the lot. I immediately call to notify management. Aiman refused to respond via calls and texts. When I finally confronted Aiman about these issues, he brushed them off, claiming they were normal. It was not - there were major transmission issues. Clearly, he just wanted to close the deal and move on to the next unsuspecting customer. The lack of transparency and honesty is appalling. The car was under warranty thankfully. I gave him the keys to take it for servicing but he waited WEEKS to do so. I came back from out of the country with no car. They didn't even offer to provide a loaner car. I purchased the car with two keys but they only gave me one. They didn't clean the vehicle or fill it up with gas after purchasing. Zero attention to detail. He also drilled holes into the Land Rover because he didn't know how to hang the tags and was rushing me off the lot. I strongly advise anyone considering purchasing a car from Sterling BMW and to steer clear of Aiman and his questionable business practices. The entire experience has been a nightmare. Not what you expect from a luxury car dealership. More

I’ve always been impressed with Sterling BMW’s amazing people! Our Service Advisor Assad is at the top of that list. With Assad and the service team, we always know we’re in good hands and receive excelle people! Our Service Advisor Assad is at the top of that list. With Assad and the service team, we always know we’re in good hands and receive excellent care, whether it’s routine maintenance or major repair work. Thank you BMW of Sterling! More

They scam you into using oil additive which is not recommended by BMW and tell you that their technician suggested it These people are not honest and no one should trust them recommended by BMW and tell you that their technician suggested it These people are not honest and no one should trust them More

Horrible the manger julius will respond to this review . And mention their mission statement. But in know way to they follow it . I have called him directly 5 times and he is always busy . They gave me his c And mention their mission statement. But in know way to they follow it . I have called him directly 5 times and he is always busy . They gave me his cell number and to text him and NO response. He is the reason the whole sales team only cares about getting you to sign the paperwork. After that they could care less . do yourself a favor and don't spend a cent here More

Angela was very professional and knowledgeable. She made the purchase so smooth and treated us with care and respect. Super nice. She made the purchase so smooth and treated us with care and respect. Super nice. More

Not upfront and honorable sales team. Out for a sale only and no care for the client. Wasted time with credit report which is well over 800. After working on purchase of pre owned car, th Out for a sale only and no care for the client. Wasted time with credit report which is well over 800. After working on purchase of pre owned car, they tell me 3 days later that it’s sold when I texted the 2 salesmen. No call, no inquiry, no asking if I wanted to put a deposit to hold, etc. Waste of time when there’s a country full of other BMW dealers. More

I scheduled an appointment to come test-drive a pre-owned car, and I called in advanced to see if the vehicle was still there. It took a lot of effort to verify whether or not the car was still available; t car, and I called in advanced to see if the vehicle was still there. It took a lot of effort to verify whether or not the car was still available; the person on the other end was very vague when I asked them to check on the status of the car. After someone did inform me that the car was still in their inventory, I drove an hour all the way there only to find out upon my arrival that it's gone. I told the person on the phone I was not coming if the car was not available; the sales manager at the store who informed me of the car being sold was very apathetic and indifferent about how frustrated I was over being deceived. This place left a very sour taste in my mouth, and I expected far better service from a place that markets itself as a luxury car dealership. If you're in the market for a BMW and you value honesty along with your personal time and dignity, please go elsewhere. More

My overall experience was excellent because of Latasha. I appreciate your true professionalism explaining everything to me before and after service. BMW Sterling is lucky to have you represent them. Ther I appreciate your true professionalism explaining everything to me before and after service. BMW Sterling is lucky to have you represent them. There is a reason I still bring my vehicle in even though I moved to Damascus, MD for the outstanding customer service from Latasha! More

MELISSA WAS ABSOLUTELY THE BEST SALES REP I HAVE EVER COME ACROSS. WILL ONLY BUY CARS FROM HER FROM NOW ON. SHE WAS VERY ATTENTIVE, COMMUNICATIVE AND RESPONSIVE. SHE IS ABSOLUTELY A SWEETHEART. VERY KIND COME ACROSS. WILL ONLY BUY CARS FROM HER FROM NOW ON. SHE WAS VERY ATTENTIVE, COMMUNICATIVE AND RESPONSIVE. SHE IS ABSOLUTELY A SWEETHEART. VERY KIND AND A PASSIONATE. SHE ACTUALLY CARES ABOUT HER CLIENTS. WOULD REFER ALL MY FAMILY AND FRIENDS TO HER. SHES THE REASON I WENT ALL THE WAY FROM NY TO VA TO A BUY CAR. KEEP IT GOING MELISSA YOU ARE THE BEST!!!! More