BMW of Sterling

It’s always been a pleasant customer service experience. To me “Customer service” means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving i To me “Customer service” means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. And this is what Beaver brings to the table. More

Mr. Robert Harrell is an example of outstanding customer service. He is very dedicated, knowledgeable, and professional. Appreciate the efficiency and will keep coming back to Sterling BMW. service. He is very dedicated, knowledgeable, and professional. Appreciate the efficiency and will keep coming back to Sterling BMW. More

Best for Service I will always return here for my service needs, the employees are very knowledgeable and friendly. They provide a fast and professional experience and I will always return here for my service needs, the employees are very knowledgeable and friendly. They provide a fast and professional experience and are great with answering questions about anything you might ask. I will refer anyone I know with a BMW to go here. I highly recommend working with Mr. Carlos Martell. More

Beaver Ho is the man! He listened and executed! He paid as much attention to the little things as he did the maintenance issues. First Rate as much attention to the little things as he did the maintenance issues. First Rate More

Efficient, courteous service delivered as promised. Check engine light situation resulted in parts being procured and installed in a timely manner while keeping us apprised throughout the process. Check engine light situation resulted in parts being procured and installed in a timely manner while keeping us apprised throughout the process. More

I brought my car in for service today and Mike and Carlos were amazing! They provided exceptional customer care and made sure all of my questions were answered. Thank you so much for taking the time to expla were amazing! They provided exceptional customer care and made sure all of my questions were answered. Thank you so much for taking the time to explain the whole process to me and making sure I felt comfortable, you guys are the best!! More

Knowledgeable and friendly service every time Mike Torres is always welcoming, knowledgeable and helpful so I consider myself fortunate to have him as my Service Adviser. My visits to BMW Sterlin Mike Torres is always welcoming, knowledgeable and helpful so I consider myself fortunate to have him as my Service Adviser. My visits to BMW Sterling are always well organized once I make the call and I recommend them to anyone looking for top notch service. More

I had Robert as my Service Rep at BMW of Sterling. I was able to get my oil changed, rear differential fluid, tires swapped and wheel alignment all in the same day without any hassle. Great service, thanks able to get my oil changed, rear differential fluid, tires swapped and wheel alignment all in the same day without any hassle. Great service, thanks Rob! Oh and they also record a video of your car being serviced in the bay and send it to your phone, going over the work to be performed...that alone made me feel more comfortable about getting work done on my M for sure! More

Great Customer Care from the BMW Service Dept Sean, my Service Manager, was extremely patient, attentive, and professional. He helped me resolve an iDrive issue that persisted. Additionally, Sea Sean, my Service Manager, was extremely patient, attentive, and professional. He helped me resolve an iDrive issue that persisted. Additionally, Sean has been very accommodating to my schedule needs and has recommended (or gotten) a loaner car for me. Sean was able to connect me with Mike, the Shop Forman, who emailed me the successful iDrive settings to have my wi-fi working properly. Always a pleasant and professional experience working with Sean and the BMW Service team. More

I’ve bought multiple cars here. Danny Saboor in sales is amazing and Elijah Beavers in service takes great care of me. This dealer is unusually professional in every aspect and I’ll drive 40 minutes here ve amazing and Elijah Beavers in service takes great care of me. This dealer is unusually professional in every aspect and I’ll drive 40 minutes here versus going to any of the closer dealers to my home. More