BMW of Sterling

Elijah was very knowledgeable, friendly and helpful! He answered all my questions. I will definitely be returning to him for my future service needs. Excellent customer service. answered all my questions. I will definitely be returning to him for my future service needs. Excellent customer service. More

Had an service appointment at BMW sterling, Va. Sean was really great in communicating with me and keeping me updated with service tasks performed by on floor mechanics with a real time text messages. I nev really great in communicating with me and keeping me updated with service tasks performed by on floor mechanics with a real time text messages. I never had this experience on any of my service appointments. Great job Sean, look forward to seeing him again next time. More

I only go to this dealership because of my excellent service advisor...Sean Spicher. He always makes time for me, professionally and personally from setting up appointments, to taking great care of my service advisor...Sean Spicher. He always makes time for me, professionally and personally from setting up appointments, to taking great care of my SUV... I trust him implicitly to take car of me..he tells me if there are current issues, describes future possible ramifications, and advises me as to what I should do - his expert knowledge and experience will keep me coming back here every time !!! He is very professional in his work and personal in truly showing that he cares about his customers...a Sean is a true assist to your ‘shop’ and to the profession. More

As always the service is the best! Robert always seems to go above and beyond. The mini van will that’s a different story. 😂 Thanks again! go above and beyond. The mini van will that’s a different story. 😂 Thanks again! More

Marco Aldana went above and beyond to provide excellent service. He made my experience exceptional. He was one step ahead of everything and allowed me to have confidence that my car would be handled and service. He made my experience exceptional. He was one step ahead of everything and allowed me to have confidence that my car would be handled and completed perfectly. Very rare these days! More

First time bringing my car to BMW of sterling and service was the best!, i was fortunate to have Elijah as my service adviser thanks a lot for all you did, they wentbabove and beyond of what i expected. was the best!, i was fortunate to have Elijah as my service adviser thanks a lot for all you did, they wentbabove and beyond of what i expected. More

I had a sunroof leak on a rainy day and secured an appointment within minutes. My service advisor John Aulbach was friendly caring and helpful! I felt he cared about my problem and felt confident they appointment within minutes. My service advisor John Aulbach was friendly caring and helpful! I felt he cared about my problem and felt confident they would find the problem and fix it. I was kept informed with videos from the repair technician and my car was repaired (and dried!) quickly. Thank you to John and the friendly staff at BMW of Sterling! It was a pleasurable experience... Happy customer! More

Moses Mahdi always provide excellent service and attention every time I bring my car in for service or check-up.Thank you for the great service ! attention every time I bring my car in for service or check-up.Thank you for the great service ! More

BMW of Sterling provides all around outstanding customer service. In particular, Beaver Ho in the Service Department has never disappointed with his personal concern to ensure service is performed in an out service. In particular, Beaver Ho in the Service Department has never disappointed with his personal concern to ensure service is performed in an outstanding manner, the customer is well taken care of and continuously informed of status. He along with our salesman Kamal Benhoummad demonstrates professionalism and the highest level of customer care making me loyal customer of BMW of Sterling! Rodger Blevins More

Went in to get my car serviced and John Aulbach was my Service Advisor. Great guy and super helpful. He were really transparent about everything; never felt like I was being taken advantage of, being up-s Service Advisor. Great guy and super helpful. He were really transparent about everything; never felt like I was being taken advantage of, being up-sold to, or pressured into getting anything done that wasn't necessary. It helps that the car is under warranty, but even if it wasn't, I'd pay out of pocket for the premium service and not having to deal with shady car shops. More