BMW of Sterling

Sean was AWESOME! I’m was able to get in and out and got a car wash too! The waiting area was comfortable and easy to work from while I waited. a car wash too! The waiting area was comfortable and easy to work from while I waited. More

Highly professional. Delivered on time as promised. I worked with Bob before on a previous repair. Excellent demeanor, courteous, and able to understand maintenance required and recommendations for futu worked with Bob before on a previous repair. Excellent demeanor, courteous, and able to understand maintenance required and recommendations for future repairs. More

Great service. Quick, very kind and friendly. Elijah was helpful and so nice ,even they sent me video what they do. Thank you so much helpful and so nice ,even they sent me video what they do. Thank you so much More

Just had my BMW in for service and met new advisor John Aulbach. Great overall service experience! His knowledge of the vehicles was amazing and he drives a BMW. Aulbach. Great overall service experience! His knowledge of the vehicles was amazing and he drives a BMW. More

Service was excellent. I was in and out of the dealership within a reasonable time. Elijah did a wonderful job on my 2021 M5 Competition within a reasonable time. Elijah did a wonderful job on my 2021 M5 Competition More

I had a great experience with John A. In service! Goes beyond to deliver excellent service and provides open communication regarding status of your car. beyond to deliver excellent service and provides open communication regarding status of your car. More

I have had my vehicle in for service twice this month, and had a hassle free experience on both occasions. I have a new service advisor (John Aulbach) and I will credit him for the 5 star experience. and had a hassle free experience on both occasions. I have a new service advisor (John Aulbach) and I will credit him for the 5 star experience. More

Danny was the consumate professional in all regards. Norma and I had an appointment to look only and we drove away in our new X5 happy customers. Since the purchase date all my interactions with Sterlin Norma and I had an appointment to look only and we drove away in our new X5 happy customers. Since the purchase date all my interactions with Sterling folks has been top notch. The Genius and the Brown Brothers have been very helpful. Tony, the parts boss, equally as helpful. When the cargo mat didn't fit thus not permitting the tailgate to close, he went the extra mile and found another mat that did fit. Danny actively listened to our requirements and took them seriously. We had a number in mind for the value of our 2016 Jeep Cherokee and were prepared to shop elsewhere if Sterling wasn't able to meet our goal. We think Danny knew that but it wasn't until the sales manager saw we were leaving that he gave Danny the thumbs up and the rest was easy due to Danny's knowledge and interpersonal skills. We performed a serious amount of research on the X5 and when Consumer Reports said it was "whisper quiet" we took that at face value. It has proven to be totally accurate. We look forward to more of the same level of quality service! Thanks and Happy New Year! John & Norma More

Aiman Wahba is one of the BEST BMW Client Advisors I have ever had the pleasure working with in my 20+ years of owning BMWs between Germany and the US. He represents the best of the BMW of Sterling Team and ever had the pleasure working with in my 20+ years of owning BMWs between Germany and the US. He represents the best of the BMW of Sterling Team and is the epitome of quality sales management and exceptional customer service. Aiman truly takes a vested interest in his client's needs and goes the extra mile by attending to and treating the smallest details with the same level of importance as some the more complex ones! He made my recent purchase an absolutely wonderful experience! THANK YOU! More

Either failed to repair check engine or failed to reset on 12/21. Called the dealership twice and texted them. They have failed to respond. Have purchased two vehicles and serviced three at this dealership on 12/21. Called the dealership twice and texted them. They have failed to respond. Have purchased two vehicles and serviced three at this dealership. Lousy customer service. More