BMW of Sterling

Brought my old car for some service work and I️ was Super pleased with the service from Elijah Beavers. He knew exactly what my car needed and not needed. Took less time than what I️ had excepted. He was pleased with the service from Elijah Beavers. He knew exactly what my car needed and not needed. Took less time than what I️ had excepted. He was able to find the parts and have them shipped over in such fast timely manners. Overall I️ am very pleased with the outcome. More

Top Notch service as always. Mr. Carlos is a pleasure to work with and always responsive. He has alot of knowledge about what he talks about and is very helpful. I really appreciate the authenticity from th work with and always responsive. He has alot of knowledge about what he talks about and is very helpful. I really appreciate the authenticity from this dealership and service department. More

My experience at BMW Sterling was and is OUTSTANDING From start to finish. Sales team is great. Smooth and easy process. If needed, BMW Sterling service is always exceptional. They greet me warmly and are ve start to finish. Sales team is great. Smooth and easy process. If needed, BMW Sterling service is always exceptional. They greet me warmly and are very attentive to my needs should I have to wait for service. Mr. Mahdi is an expert and solves any issue quickly and professionally. More

Excellent. Matt was responsive, helpful, patient, and knowledgeable about BMW in general and the vehicle that I purchased specifically. He listened to my wife and I about what we were looking for and hel knowledgeable about BMW in general and the vehicle that I purchased specifically. He listened to my wife and I about what we were looking for and helped us narrow in on the right car for us. More

Marco is really good at focusing on what customers need and require. He has a real instinct to understand your customers. Good work! Marco, you have the natural ability to understand and feel what your cus and require. He has a real instinct to understand your customers. Good work! Marco, you have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. He did an excellent job on my M5 Competition. More

The dealership is immaculate and spacious, even the service area. There are also various amenities available to serve the potential and current customer. service area. There are also various amenities available to serve the potential and current customer. More

I usually have great experiences working with Robert Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fue Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fuel induction service for an extra $244 without my authorization and then said "he agreed to it". The records show that I am the owner of the car and all my contact information is tied to the car but they never contacted me to get my authorization. Eric dooped my son into agreeing to it by saying "it was going to be needed eventually". Yes, he would need a new engine eventually too! Very disappointed as this is demonstrative of everything that is wrong with getting a car serviced. They should never ask a kid and they should get pre-authorization from the OWNER first rather than trying to pad the bill because they see an opportunity to do so with a kid. Beware... More

Excellent experience. Sean was courteous and handled my entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. More

Elijah was an awesome service advisor. I had some minor issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point forward!!!! More