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BMW of Sterling
Sterling, VA
852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2021
The dealership is immaculate and spacious, even the service area. There are also various amenities available to serve the potential and current customer. service area. There are also various amenities available to serve the potential and current customer. More
by Elizabeth
Employees Worked With
Financial Mgr, Kamal Benhoummad
August 19, 2021
I usually have great experiences working with Robert Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fue Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fuel induction service for an extra $244 without my authorization and then said "he agreed to it". The records show that I am the owner of the car and all my contact information is tied to the car but they never contacted me to get my authorization. Eric dooped my son into agreeing to it by saying "it was going to be needed eventually". Yes, he would need a new engine eventually too! Very disappointed as this is demonstrative of everything that is wrong with getting a car serviced. They should never ask a kid and they should get pre-authorization from the OWNER first rather than trying to pad the bill because they see an opportunity to do so with a kid. Beware... More
by JMMDR
Employees Worked With
Eric Brown
July 28, 2021
Excellent experience. Sean was courteous and handled my entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. More
by eheybroek
Employees Worked With
Sean Spicher
July 12, 2021
Elijah was an awesome service advisor. I had some minor issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point forward!!!! More
by Dani061884
Employees Worked With
Elijah Beavers
July 07, 2021
Felix met and exceeded all our expectations in the purchasing of our new vehicle. We were spared all of the obstacles and stumbling blocks encountered in a process such as this. Felix Bighem continues purchasing of our new vehicle. We were spared all of the obstacles and stumbling blocks encountered in a process such as this. Felix Bighem continues even after the sale to make our relationship with BMW a memorable and joyful experience. More
by Sylvia
Employees Worked With
Felix Bighem
July 01, 2021
I had a great service experience at BMW Sterling- Tiffany, our service rep, was excellent! But you need to change your 25 words long requirement!!! Tiffany, our service rep, was excellent! But you need to change your 25 words long requirement!!! More
by John V
Employees Worked With
Tiffany
June 30, 2021
Sean Spicher has been incredibly helpful to me over the years. He is quite understanding, friendly and knowledgeable. I’d recommend him to anyone who has service needs at BMW of Sterling. He’s great at his years. He is quite understanding, friendly and knowledgeable. I’d recommend him to anyone who has service needs at BMW of Sterling. He’s great at his job and is a fantastic guy! More
by rodney
Employees Worked With
Sean Spicher
June 30, 2021
The service department at BMW of Sterling has Moses, I like Moses, very helpful on every visit. My vehicle likes to visit Moses because he takes very good care of us. Cost a bit but its the ultimate drivi like Moses, very helpful on every visit. My vehicle likes to visit Moses because he takes very good care of us. Cost a bit but its the ultimate driving machine. And the machine cost to be the ultimate. Thank you Moses and technicians of BMW of Sterling. More
by C.April
Employees Worked With
Moses Mahdi
June 30, 2021
Our BMW Service Advisor Robert Harrell has been great! Robert is always very helpful,efficient, and professional. Very educated with the BMW products. Thanks Robert!! Robert is always very helpful,efficient, and professional. Very educated with the BMW products. Thanks Robert!! More
by Gillong18
Employees Worked With
Robert Harrell
June 29, 2021
Elijah promptly checked in my car, diagnosed the service needs, and informed me of what will be taken care of. The service was performed quickly and faster than my expectation. Elijah was welcoming, courteo needs, and informed me of what will be taken care of. The service was performed quickly and faster than my expectation. Elijah was welcoming, courteous, and professional. More
by FerYo
Employees Worked With
Elijah Beavers
