BMW of Sterling

Excellent. Matt was responsive, helpful, patient, and knowledgeable about BMW in general and the vehicle that I purchased specifically. He listened to my wife and I about what we were looking for and hel knowledgeable about BMW in general and the vehicle that I purchased specifically. He listened to my wife and I about what we were looking for and helped us narrow in on the right car for us. More

Marco is really good at focusing on what customers need and require. He has a real instinct to understand your customers. Good work! Marco, you have the natural ability to understand and feel what your cus and require. He has a real instinct to understand your customers. Good work! Marco, you have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. He did an excellent job on my M5 Competition. More

The dealership is immaculate and spacious, even the service area. There are also various amenities available to serve the potential and current customer. service area. There are also various amenities available to serve the potential and current customer. More

I usually have great experiences working with Robert Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fue Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fuel induction service for an extra $244 without my authorization and then said "he agreed to it". The records show that I am the owner of the car and all my contact information is tied to the car but they never contacted me to get my authorization. Eric dooped my son into agreeing to it by saying "it was going to be needed eventually". Yes, he would need a new engine eventually too! Very disappointed as this is demonstrative of everything that is wrong with getting a car serviced. They should never ask a kid and they should get pre-authorization from the OWNER first rather than trying to pad the bill because they see an opportunity to do so with a kid. Beware... More

Excellent experience. Sean was courteous and handled my entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. entire transaction seamlessly. I would highly recommend this service adviser if you are making a visit to this dealership. More

Elijah was an awesome service advisor. I had some minor issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point issues and he took care of me. He is the definition of what customer service should be. Because of this, I will be coming to him only from this point forward!!!! More

Felix met and exceeded all our expectations in the purchasing of our new vehicle. We were spared all of the obstacles and stumbling blocks encountered in a process such as this. Felix Bighem continues purchasing of our new vehicle. We were spared all of the obstacles and stumbling blocks encountered in a process such as this. Felix Bighem continues even after the sale to make our relationship with BMW a memorable and joyful experience. More

I had a great service experience at BMW Sterling- Tiffany, our service rep, was excellent! But you need to change your 25 words long requirement!!! Tiffany, our service rep, was excellent! But you need to change your 25 words long requirement!!! More