BMW of Sterling

Moses is awesome every time I come here. My experience is always the best! Thanks again for all you do Moses and Happy End of the year. is always the best! Thanks again for all you do Moses and Happy End of the year. More

Our experience was wonderful, the best car buying experience we have ever had !! Aiman was courteous, knowledgable and extreamly pleasant and put no pressure on us at all, spent alot of time with u experience we have ever had !! Aiman was courteous, knowledgable and extreamly pleasant and put no pressure on us at all, spent alot of time with us deciding on which car was best for us One of the things that also stood out was when we took delivery of our car, Aiman took the time to show us all the features of the car and how to use, he also connected my phone to the car.....I have NEVER had anyone do that upon delivery of a car!! I would definatly go back and buy another car when we are in the market outstanding customer service also the finance gentleman was amaxing, even told us how we could get back the warrenty service $ on the car we traded .............we we processed quickly Thank you so much to all of you More

I took my car in for a diesel particulate filter (DPF) 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio w 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio which might cause the fault code. Drove home, re-attached hose. drove car and fault code came back. Hose was still connected. Cleared the code and it came back again, hose was still attached so I returned to the dealer . This time they said they would replace the DPF. after a2 hour wait Elijah came back and said they do not have the part in stock. It would take 7 to 10 days and both he and the parts department would call me when it came in. No one called and Elijah is no longer employed by the dealer. I called and the part had not come in I called again a week later, still no part. I called again two weeks later and was told the part had never been ordered but some other part that I had not requested had come in. Since the car was getting close to the 80,000 mile expiration of the warranty for the emission equipment I felt it wise to make a third trip to the dealer. The service adviser this time was Sean Spicher. After a two+ hour wait I went to find him to see what was going on with the car. He obviously already had his update because he told right away that I would be getting a loaner as the car would not be ready on that Friday but would be done on Monday. I went home. Monday afternoon I had not heard anything so I sent Sean a polite text asking him for an update on the . No response, ever. Late Tuesday morning I called and asked to speak with him. After a short wait I was told he was "super busy" and would call me back. He never called, ever. Tuesday afternoon I called again and asked for the Service Manager. I got voice mail and left a message outlining the above lack of response by Sen and asking for an update on my car. Wednesday, after 1p.m. she called me and said my car was ready, she did not know why Sean never called me. Apparently she didn't care either as all she had to do was ask him. I picked up the car Thursday morning. Ended up with Sean again, no apology for not calling me, didn't seem interested in how I knew the car was ready. On the way home I also realized they didn't bother with the courtesy wash. So far it looks like the technician did her job properly based the description of work performed and because the fault code has not returned. More

Overall dealership was great and all team members were very professional especially our salesman Mr Mathew and Mr Ali the accountant, I highly recommend the dealership!! Thx very professional especially our salesman Mr Mathew and Mr Ali the accountant, I highly recommend the dealership!! Thx More

Fabulous. Matt took my car right in and it was ready exactly as promised. Plus it was clean and vacuumed! Thank you, Matt, for being so courteous and professional. exactly as promised. Plus it was clean and vacuumed! Thank you, Matt, for being so courteous and professional. More

Scheduling service was very convenient and quick. Checking in was very quick and easy. The service advisor, Elijah, was very helpful and he answered all of my questions, and kept me updated of the st Checking in was very quick and easy. The service advisor, Elijah, was very helpful and he answered all of my questions, and kept me updated of the status. Thank you Elijah! More

Great customer support is very important to businesses these days. Amazing support, means a happy customer like me. The service was smooth and straightforward. My advisor (Marco Aldana) was helpful. I w these days. Amazing support, means a happy customer like me. The service was smooth and straightforward. My advisor (Marco Aldana) was helpful. I would recommend deal direct. You have a fantastic service organization! Great customer support from beginning to end of the process. The team is really informed and go the extra mile at every stage. I would recommend them unreservedly. More

Brought my old car for some service work and I️ was Super pleased with the service from Elijah Beavers. He knew exactly what my car needed and not needed. Took less time than what I️ had excepted. He was pleased with the service from Elijah Beavers. He knew exactly what my car needed and not needed. Took less time than what I️ had excepted. He was able to find the parts and have them shipped over in such fast timely manners. Overall I️ am very pleased with the outcome. More

Top Notch service as always. Mr. Carlos is a pleasure to work with and always responsive. He has alot of knowledge about what he talks about and is very helpful. I really appreciate the authenticity from th work with and always responsive. He has alot of knowledge about what he talks about and is very helpful. I really appreciate the authenticity from this dealership and service department. More

My experience at BMW Sterling was and is OUTSTANDING From start to finish. Sales team is great. Smooth and easy process. If needed, BMW Sterling service is always exceptional. They greet me warmly and are ve start to finish. Sales team is great. Smooth and easy process. If needed, BMW Sterling service is always exceptional. They greet me warmly and are very attentive to my needs should I have to wait for service. Mr. Mahdi is an expert and solves any issue quickly and professionally. More