BMW of Sterling

I choose 1 star because there isn't an option for zero stars. I got in contact with this dealership asking for a car I've been following for about seven weeks. During the last week of 2021, I contacted th stars. I got in contact with this dealership asking for a car I've been following for about seven weeks. During the last week of 2021, I contacted them. they had a Mercedes 2019 for 33K. If that car goes after Dec 31st, that would be one year older... Oh surprise! after my call, they changed the asking price to 38.5K. Don't waste your time at this dealership More

Sal Ufyani was fantastic in assisting us with the ordering, purchase and delivery of our X5 45e. He provided us with the opportunity to test drive several different models across the line we were co ordering, purchase and delivery of our X5 45e. He provided us with the opportunity to test drive several different models across the line we were considering. Upon deciding on the 45e, Sal clearly explained the options available and provided feedback as we configured our vehicle. He even found a mistake I had made and corrected for me! During our wait for the X5 to be build, he provided us with the order number then VIN so I could track the build on the BMW website. Lastly, he and the team at BMW of Sterling did a great job of delivering the 45e to us on the last day of the year! I’m very grateful for the service from Sal and the entire team at BMW of Sterling. More

Had a horrible experience at Sterling BMW located in Sterling, VA, USA. I reached the dealership at 630 AM via Uber to pick up my car that was delayed in service. I had to pick up the car early so I cou Sterling, VA, USA. I reached the dealership at 630 AM via Uber to pick up my car that was delayed in service. I had to pick up the car early so I could got to work. It was 20 degrees Fahrenheit outside with a significant wind chill. The service advisor was rude and made me wait outside in the freezing cold and told me he would not let me in the building! I had to wait for 25 minutes. What was I going to do.. steal a car? This was a truly disappointing experience. I have owned 7 different BMWs all of which have been serviced at the BMW dealer. How can a luxury car company like BMW treat a paying loyal customer in this fashion? As a result of cold exposure I had multiple symptoms including heart palpitations and chest discomfort. As a physician, these symptoms hampered me in taking care of my patients for the rest of the day. I do not expect such substandard service from BMW of Sterling and will make sure that my friends, family and colleagues know about my experience. #BMW #SterlingBMW More

Moses put my mind at ease for my cars check up. He is mu service writer for life!! service writer for life!! More

Nothing but great things to say. Mr. Carlos is always a great person to work with and he is on top of things. Even when he is busy he still takes a minute to answer any questions I may have. great person to work with and he is on top of things. Even when he is busy he still takes a minute to answer any questions I may have. More

Moses is awesome every time I come here. My experience is always the best! Thanks again for all you do Moses and Happy End of the year. is always the best! Thanks again for all you do Moses and Happy End of the year. More

Our experience was wonderful, the best car buying experience we have ever had !! Aiman was courteous, knowledgable and extreamly pleasant and put no pressure on us at all, spent alot of time with u experience we have ever had !! Aiman was courteous, knowledgable and extreamly pleasant and put no pressure on us at all, spent alot of time with us deciding on which car was best for us One of the things that also stood out was when we took delivery of our car, Aiman took the time to show us all the features of the car and how to use, he also connected my phone to the car.....I have NEVER had anyone do that upon delivery of a car!! I would definatly go back and buy another car when we are in the market outstanding customer service also the finance gentleman was amaxing, even told us how we could get back the warrenty service $ on the car we traded .............we we processed quickly Thank you so much to all of you More

I took my car in for a diesel particulate filter (DPF) 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio w 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio which might cause the fault code. Drove home, re-attached hose. drove car and fault code came back. Hose was still connected. Cleared the code and it came back again, hose was still attached so I returned to the dealer . This time they said they would replace the DPF. after a2 hour wait Elijah came back and said they do not have the part in stock. It would take 7 to 10 days and both he and the parts department would call me when it came in. No one called and Elijah is no longer employed by the dealer. I called and the part had not come in I called again a week later, still no part. I called again two weeks later and was told the part had never been ordered but some other part that I had not requested had come in. Since the car was getting close to the 80,000 mile expiration of the warranty for the emission equipment I felt it wise to make a third trip to the dealer. The service adviser this time was Sean Spicher. After a two+ hour wait I went to find him to see what was going on with the car. He obviously already had his update because he told right away that I would be getting a loaner as the car would not be ready on that Friday but would be done on Monday. I went home. Monday afternoon I had not heard anything so I sent Sean a polite text asking him for an update on the . No response, ever. Late Tuesday morning I called and asked to speak with him. After a short wait I was told he was "super busy" and would call me back. He never called, ever. Tuesday afternoon I called again and asked for the Service Manager. I got voice mail and left a message outlining the above lack of response by Sen and asking for an update on my car. Wednesday, after 1p.m. she called me and said my car was ready, she did not know why Sean never called me. Apparently she didn't care either as all she had to do was ask him. I picked up the car Thursday morning. Ended up with Sean again, no apology for not calling me, didn't seem interested in how I knew the car was ready. On the way home I also realized they didn't bother with the courtesy wash. So far it looks like the technician did her job properly based the description of work performed and because the fault code has not returned. More

Overall dealership was great and all team members were very professional especially our salesman Mr Mathew and Mr Ali the accountant, I highly recommend the dealership!! Thx very professional especially our salesman Mr Mathew and Mr Ali the accountant, I highly recommend the dealership!! Thx More

Fabulous. Matt took my car right in and it was ready exactly as promised. Plus it was clean and vacuumed! Thank you, Matt, for being so courteous and professional. exactly as promised. Plus it was clean and vacuumed! Thank you, Matt, for being so courteous and professional. More