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BMW of Sterling

Sterling, VA

3.7
845 Reviews

21710 Auto World Cir

Sterling, VA

20166

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Showing 845 reviews

June 11, 2022

Did what they said they would. Great service and we felt like we got a good deal. Efficient process for the sale. More

by BSM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Ufyani
Jun 13, 2022 -

BMW of Sterling responded

Hello, Thank you very much for trusting us with your business. It was our pleasure to assist you with your buying experience at BMW of Sterling. Travel safe and come back to see us again whenever we can be of help down the road.

June 08, 2022

Jose Zapada was an exceptional car salesmen. I drove 5 hours and he came in on his day off, which was also his birthday! He went above and beyond to help us purchase the perfect car! More

by afhopkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Zapata
Jun 13, 2022 -

BMW of Sterling responded

Hello, Nothing is more satisfying to see than one of our valued guests driving away in the perfect fit in a vehicle. Thank you very much for making the trip to visit Jose and the BMW of Sterling team. He will appreciate the compliments and all of us wish you safe travels ahead. Though we aren't next door, let us know whenever we can help with anything else and we'll do everything possible to assist.

May 07, 2022

I understand why this is a top rated dealer. Vance was a pleasure to work with ins Sales as well Justin in Finance. I was in and out the door with my new dream car in under 2hrs. More

by JimLTran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hudson , Vance Doughty
May 08, 2022 -

BMW of Sterling responded

Hello Jim, Your thoughtful compliments are sincerely appreciated by all of us at BMW of Sterling. Thank you so much for working with Vance, Justin and the team. It was our pleasure to quickly assist you in driving away your dream car, and we wish you many safe and fun travels ahead. Come back to see us again down the road whenever you need anything else!

April 29, 2022

Pleased with my service appointment, i did not have to wait long. Carlos who was taking care of is excellent at what he does and i greatly appreciate that. I do recommend this store to anyone. More

by foxhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Martell
Apr 30, 2022 -

BMW of Sterling responded

Hello, Carlos and our BMW of Sterling team sincerely appreciate you trusting us with your vehicle's care. He'll enjoy hearing his service was recommendable and excellent as well! Please come back to see us again down the road.

March 31, 2022

A returning customer and as always a very good experience! Carlos is always a pleasure to work with as well as his co workers who step in when he is busy. Highly recommend to anyone in need of ser More

by MaryBell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Martell
Apr 01, 2022 -

BMW of Sterling responded

Hi Mary, It's always a great experience when we hear our valued BMW of Sterling clients are happy! Thank you for working with Carlos and the team to care for your vehicle. We sincerely appreciate the kind words and look forward to your return.

March 30, 2022

I understand cars are in high demand but the disrespect I received in this dealership was unacceptable. I went in ready to sign and drive and they put me with a sales adviser rather than a manager. This sale More

by Typefrfun
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Sal Ufyani
Apr 05, 2022 -

BMW of Sterling responded

Hello, Thank you for making me aware of your experience. Though we can’t always reach a deal with our guests, your satisfaction is our top priority. The experience you’ve detailed is not reflective of the professionalism expected of our team, and I would appreciate an opportunity to discuss these concerns with you further. At your convenience, please contact me at the number below. I hope to hear from you. Julius Green General Sales Manager 571-378-3968

March 02, 2022

Jose Zapata Rivera is an excellent senior salesperson. My overall experience with him was superb. More

by MichaelR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Zapata
Mar 08, 2022 -

BMW of Sterling responded

Hi Michael, we are happy to see our team member, Jose, provided you with superb service. We will be sure to share this kind feedback with him and would like to thank you for visiting BMW of Sterling.

February 28, 2022

Sean spicher is the best service advisor at BMW sterling. I currently service all three of my BMWs there and he always takes care of everything. I won't take my cars anywhere else. More

by D williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Spicher
Feb 28, 2022 -

BMW of Sterling responded

Hello Mr. Williams, thank you for your kind feedback of Spencer and the BMW of Sterling location. They loyalty you have shown us is greatly appreciated. We look forward to continuing to provide you and your BMW's with excellent care.

February 23, 2022

Moses Mahdi provided excellent service by explaining all the work needed and keeping me informed. He also was kind enough to let me meet the tech working on my vehicle so that I could ask additional questio More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses Mahdi
Feb 23, 2022 -

BMW of Sterling responded

Hi Sunny, thank you for this recommendation of our team member Moses. We are pleased to know he was able to assist you in finding the tech that serviced your vehicle so that each of your questions could be properly addressed. Please keep BMW of Sterling in mind for your future service needs.

February 22, 2022

Service Advisor Moses Mahdi provided superior support for my last two visits. I had a recall issue with my BMW and he helped me work through the repair and all the paperwork associated with it. I would rec More

by brendon.dewitt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Moses Mahdi
Feb 22, 2022 -

BMW of Sterling responded

Hi Brendon, thank you for sharing your recent experiences with our team member, Moses. We are pleased to know he helped in the process of having your vehicle serviced for recall and addressed each of your questions regarding paperwork. If we can be of any further assistance please don't hesitate to reach out.

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