BMW of Sterling

I took my car in to this dealership for the first time for some maintenance work. I found the people involved (Sean McElroy and Jeff Shade) very professional and accommodating. I was totally satisfied wit for some maintenance work. I found the people involved (Sean McElroy and Jeff Shade) very professional and accommodating. I was totally satisfied with the whole experience. More

Excellent experience, Ralf was very knowledgeable and explained every step in a very professional manner. He was very detailed in explaining the vehicle operations to both my wife and myself. explained every step in a very professional manner. He was very detailed in explaining the vehicle operations to both my wife and myself. More

Helpful closing the deal and set up the follow-up needed. Even dropped off the new car at my home. Even dropped off the new car at my home. More

I was in a rush to buy a car because I am moving and when I contacted them and said I needed the best offer on the car I wanted they gave it to me and when I got back from a work trip I was in and out within I contacted them and said I needed the best offer on the car I wanted they gave it to me and when I got back from a work trip I was in and out within an hour. Excellent service! More

George was outstanding to work with. His professionalism and customer service was top notch. This was my first time at BMW Sterling and I will recommend others to leverage this dealers His professionalism and customer service was top notch. This was my first time at BMW Sterling and I will recommend others to leverage this dealership. More

Angel Yanes was a true angel when I was in search of a car last May 18! The moment he was introduced to us, my wife and myself knew that we were in for a great experience. I come from the hospitality in car last May 18! The moment he was introduced to us, my wife and myself knew that we were in for a great experience. I come from the hospitality industry and Angel's level of service was topnotch! If all customer-facing associates are like him, customers or guests will be assured that they are in good hands. Never pushy but very passionate at what he does. I never dreamed of owning a BMW and was just so fortunate to be served by Angel, nor did I expect that decision of getting one would be a breeze. The following day when we were scheduled to pick up our unit, Angel was first to reach out asking the time when we will be there and there he was, excited for us to own a dream car. Thank you Angel...beyond grateful for making this happen! More

Pretty sure I was scammed by service. Told I needed a wheel alignment. The report showed .02 difference before and after. Also charged a waste/materials fee not on the quote when no liqui Told I needed a wheel alignment. The report showed .02 difference before and after. Also charged a waste/materials fee not on the quote when no liquids etc were changed. Now to figure out which dealership to use for the future. I hate feeling cheated. $90 labor fee to clip in a plastic part. More

Great, attentive service. We had Angela Collins attend to our requests to look and test drive both certified used and new cars. She was very helpful and knew her BMWs. We ende We had Angela Collins attend to our requests to look and test drive both certified used and new cars. She was very helpful and knew her BMWs. We ended up deciding on a new X3 and the whole team was transparent through the process. I am personally not a fan of the car buying process but it was a breeze at Sterling. More