BMW of South Austin
Austin, TX
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Had some issues with my X5 so I brought it in for maintenance and Jenn was amazing! I unexpectedly had to leave the car there but she made sure I had a way home and kept me updated with my car until maintenance and Jenn was amazing! I unexpectedly had to leave the car there but she made sure I had a way home and kept me updated with my car until it was ready. Melissa was also a big help in getting my transportation and helping out so I wouldn’t have to wait. I highly recommend them and will be asking for them next time I go in! More
Charles Reeves is who has me coming back every time - he’s a service advisor and his professionalism and detail oriented customer service is unmatched. he’s a service advisor and his professionalism and detail oriented customer service is unmatched. More
I recently had the pleasure of working with Jacqueline Porras at BMW of South Austin Service Center, and I can’t say enough good things about my experience. From the moment I walked in, Jacqueline was inc Porras at BMW of South Austin Service Center, and I can’t say enough good things about my experience. From the moment I walked in, Jacqueline was incredibly friendly and attentive. She took the time to listen to all of the issues with the car and thoroughly explained the various repairs my vehicle needed. What truly stood out was her ability to help me prioritize the multiple repairs needed on my 2010 128i. Faced with multiple indicated repairs, I was feeling unsure if it was time to sell or if I should repair the car. However, Jacqueline's knowledge and expertise shone through as she guided me through the process, helping me understand which repairs were urgent and which could wait. Her advice was super helpful as I decided on the best course of action. Jacqueline’s professionalism and genuine care for her customers are truly commendable. I left the shop feeling well-informed and knowing that my car was in good hands. If you're looking for a repair shop with exceptional customer service, I highly recommend BMW of South Austin Service Center and especially Jacqueline Porras. She is a true asset to the team! More
Calvin is the best! My 1997 528i has over 500K miles and Calivin dove in to save my car!:He and his team diagnosed the problems and found the parts others said could not My 1997 528i has over 500K miles and Calivin dove in to save my car!:He and his team diagnosed the problems and found the parts others said could not found. Runs like a dream! Thanks Calvin! More
Charles BMW south Austin. Please keep him employed and pay him mgmt because he’s half the reason I own a BMW. I’d be lost without him, and I wouldn’t trust BMW without him. Th Please keep him employed and pay him mgmt because he’s half the reason I own a BMW. I’d be lost without him, and I wouldn’t trust BMW without him. Thank you Charles and keep being the best professional I know. I mean that and I only manage Fortune 500 customers. You truly are hard to find. More
Justin Frazier is an excellent Service Advisor whom I really enjoy working with. Extremely knowledgeable and very kind. We Love the Service we get here at BMW of South Austin! Thanks Justin!! really enjoy working with. Extremely knowledgeable and very kind. We Love the Service we get here at BMW of South Austin! Thanks Justin!! More
Today I had to come in to have my car serviced (something I’ve been putting off for months now because it’s usually a miserably long experience), but Justin and the team here surprised me! The appointment wa I’ve been putting off for months now because it’s usually a miserably long experience), but Justin and the team here surprised me! The appointment was so much faster than I expected and Justin couldn’t have been friendlier or more helpful! More