BMW of South Austin
Austin, TX
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Attentive service. Welcoming environment. Great experience. Knowledgeable staff with good sense of communication. Keep up the good work. Welcoming environment. Great experience. Knowledgeable staff with good sense of communication. Keep up the good work. More
We purchased 2 BMWs from this dealership so we can say that the sales (Lucas) and service (Jax, Jacqueline) have always been been the best. We are looking at trading in our X5 for a new one. that the sales (Lucas) and service (Jax, Jacqueline) have always been been the best. We are looking at trading in our X5 for a new one. More
Jenn was incredible and should be commended for her communication and great listening skills, which is a quality not too many people have, either in sales or service. She explained my estimate in a communication and great listening skills, which is a quality not too many people have, either in sales or service. She explained my estimate in a clear and concise way that made me feel comfortable making my decision to repair the items and not making me feel guilty repairing all the items listed. She kept my budget in mind and explained what my absolutely needed and what could wait at a later date. All this does is make me want to come back and not visit any other BMW repair shop. Kudos to Jenn and her team of technicians for taking care of my car. I'll be back. On a side note, I'd like to send kudos to Marco who volunteered to stay a little later on a Satit day so I could pick up my car later than expected. BMW South Austin is lucky to have these folks that care about service and their costumers. More
Beautiful BMW dealership. Had a perfect experience from Jacqueline Porras BMW of South Austin. She helped me with everything I needed for my car. Had a perfect experience from Jacqueline Porras BMW of South Austin. She helped me with everything I needed for my car. More
Jax is great! Very understanding and accommodating. She did a great job understanding my concerns and addressing them. Amazing customer service! Very understanding and accommodating. She did a great job understanding my concerns and addressing them. Amazing customer service! More
Jenn was my service advisor and she was a pleasure to work with. She is professional, friendly and attentive. It was also very much appreciated that she looked up the warranties I had on my car before sc work with. She is professional, friendly and attentive. It was also very much appreciated that she looked up the warranties I had on my car before scheduling the work. It turned out I had some roadside plans to cover my tire that I had forgotten I had! I Will definitely ask for Jenn next time! More