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BMW of South Austin

Austin, TX

5.0
179 Reviews

5501 S IH 35 Frontage Rd

Austin, TX

78744

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Showing 179 reviews

August 31, 2024

Spencer Morey was awesome got us the car we wanted at a great price and was very knowledgeable of BMWs More

by Mitch_billangs2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidi Marhofer, Spencer Morey
Sep 03, 2024 -

BMW of South Austin responded

Mitch_billangs2001, thank you so much for the positive review! Thank you, and have a fantastic day!

August 30, 2024

Every visit is Always so efficient! Customer service is like no other! I enjoy any time I’ve had to visit with the great amenities More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jax Porras
Sep 03, 2024 -

BMW of South Austin responded

Debra, we really appreciate your feedback! If you're ever in need of more help, please let us know!

August 23, 2024

Jax was great, very attentive from first call to remembering my needs, she delivered the whole way. More

by brendan.streiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jax Porras
Aug 23, 2024 -

BMW of South Austin responded

Brendan.streiff, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

Jax is great! Very understanding and accommodating. She did a great job understanding my concerns and addressing them. Amazing customer service! More

by hudsondellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jax Porras
Aug 23, 2024 -

BMW of South Austin responded

Hudsondellis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of South Austin. We can't wait to see you again, have a great day.

August 19, 2024

Jenn was my service advisor and she was a pleasure to work with. She is professional, friendly and attentive. It was also very much appreciated that she looked up the warranties I had on my car before sc More

by rob.amoroso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Honse
Aug 19, 2024 -

BMW of South Austin responded

Rob.amoroso, we're happy you found our staff to be so supportive during your experience here at BMW of South Austin and thanks for taking the time to leave a review.

August 16, 2024

Jenn H. was a wonderful service advisor with excellent customer service, responsiveness and professionalism. Thank you! More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Honse
Aug 19, 2024 -

BMW of South Austin responded

Hello Lilly, thank you; we appreciate your feedback! Until the next time we meet, take care!

August 16, 2024

Great service addressing a flat tire. Arranged pickup and had it fixed within hours. Appreciate it greatly. More

by moose.chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Honse
Aug 19, 2024 -

BMW of South Austin responded

Moose.chris, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, BMW of South Austin

August 16, 2024

I had a very pleasant experience working with Jen when I came in to drop my car off for service. She was very nice, welcoming, had an answer for all of my questions. More

by Spike795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Honse
Aug 19, 2024 -

BMW of South Austin responded

Hello Spike795, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 13, 2024

Kait Puckett, is an outstanding service manager. Who goes the extra mile to support Disabled veterans. I will always service my vehicle there. Outstanding service Dr. Clifton C Smith Dis More

by Dr Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kait Puckett Service Manager
Aug 15, 2024 -

BMW of South Austin responded

Hello Dr Smith, we appreciate you taking the time to leave us this feedback.

August 12, 2024

My experience was excellent! The staff were attentive and friendly, and Calvin was particularly helpful in assisting me with ordering a new key. More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Medrano
Aug 13, 2024 -

BMW of South Austin responded

Lily, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

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