BMW of Silver Spring - Service Center

Our service rep Delfin Green was a great chaperone for our experience at the dealership. We were kept well informed of the progress of our repair service. our experience at the dealership. We were kept well informed of the progress of our repair service. More

I have being coming to this dealership for years ((prior to them renovating to the current and modern facility they have with various BMW I have purchased. First thing comes to mind is loyalty and that is to them renovating to the current and modern facility they have with various BMW I have purchased. First thing comes to mind is loyalty and that is what keeps me coming every time I needed any type of service or repairs I had in the past. Working with Delphin was and is a pleasure; always thoughtful, prompt, responsive and a cool guy; one of the best to get me an appointment and out the door in no time. I also love the idea I get to test out one of the loaners...a way for me to plan for the next ultimate driving machine. More

"Hi I’m really impressed with the service and professional behavior of Their staff. Specially Felix Rosa is awesome and very easy going staff member. Always ask for him he will make your day. Tha professional behavior of Their staff. Specially Felix Rosa is awesome and very easy going staff member. Always ask for him he will make your day. Thankyou " More

Everyone at bmw of silver spring is great!Especially Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, than Everyone at bmw of silver spring is great! Especially Rachel Rhea! Richard Kreh Victor Kao Kudos to all team members at BMW of Silver Spring, thank you! More

My first time at BMW of Silver Spring and I couldn't be My first time at BMW of Silver Spring and I couldn't be happier. The entire staff was very friendly and accommodating and my salesperson Ron was p My first time at BMW of Silver Spring and I couldn't be happier. The entire staff was very friendly and accommodating and my salesperson Ron was phenomenal. Joanna did a fantastic job with finalizing the deal on my new BMW. More

Gen was super helpful and attentive, quick responses when I had reached out and easily accessible! Super appreciative with Gen, thank you! Will be coming back. I had reached out and easily accessible! Super appreciative with Gen, thank you! Will be coming back. More

Just wanted to share a very positive experience I had with my Service Representative Felix Rosa at BMW of SIlver Spring. I hit a pothole and caused significant damage to my vehicle which required extensi with my Service Representative Felix Rosa at BMW of SIlver Spring. I hit a pothole and caused significant damage to my vehicle which required extensive repairs. From initial vehicle drop-off to repair completion he kept me informed all along the way. He was knowledgable and ensured I understood all options available to me. An amazing job! Exemplary customer service! More

Truly professional and excellent service was provided by Gen! I highly recommend him & dealership. So glad our paths crossed. Great service assistance provided by Rachel Gen! I highly recommend him & dealership. So glad our paths crossed. Great service assistance provided by Rachel More

Zero Stars. First impressions are everything. My brief encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular da encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular day/early morning It was my very first time visiting the service department, since I had just bought my BMW i3 three months prior. When I walked in I was a bit confused as to whom I needed to talk to since I noticed some of the service staff were preoccupied with other clients and there was no receptionist at this time. After patiently waiting for 10-15min Erik decided to approach me- I politely expressed my confusion didn't know if there was a service check-in procedure for appointments, etc. His overall attitude was very dismissive and sent me to wait over the other side where the client advisors offices are located. Thankfully, John (Mobility Advisor) overheard the conversation - stepped in and turned this situation into a very positive one for me. He was able to communicate efficiently, listened, and guided me through the process stress-free. Thank you! More