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BMW of Silver Spring - Service Center
Silver Spring, MD
418 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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418 Reviews of BMW of Silver Spring - Service Center
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March 23, 2022
Del's professional manner, friendliness and expertise in all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanat all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanations of the servicing that's needed for each visit are clear and concise to the point of allowing me into the service bay to speak with the Service Technician and survey the work that needs to be completed. He always goes out of his way to make us feel comfortable and confident that we will be safe and secure on the road...Thanks, Del! More
by Ozz Serengulian
Employees Worked With
March 21, 2022
Outstanding experience at this dealership. Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extre Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extremely helpful and went above and beyond to make sure my questions were answered and issues resolved. He constantly stayed in touch through out the process and always made himself available when I had a question. If I could leave 6 starts I would! Gen, thank you for your help! More
by Vk
Employees Worked With
Gen Awanohara
February 15, 2022
Rachel Rhea it’s an excellent service advisor! Every visit at BMW Silver Spring is easy and perfect. Thank You! Every visit at BMW Silver Spring is easy and perfect. Thank You! More
by Jay9212
Employees Worked With
February 15, 2022
Great service from Rachel and her wonderful team at BMW of Silver Spring. Appreciate the through explanations and timely follow up! of Silver Spring. Appreciate the through explanations and timely follow up! More
by Bogdan P
February 15, 2022
This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service tec shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect! More
by Lisalisa
January 10, 2022
The BMW Silver Spring service experience is always good. While my "go to" service advisor is typically Rachel, I was recently attended to by Brandi Rogers. All good! Great follow-up and very positive cus While my "go to" service advisor is typically Rachel, I was recently attended to by Brandi Rogers. All good! Great follow-up and very positive customer service ethic! More
by kentslaw
Employees Worked With
December 25, 2021
Ask for CedricI came into BMW looking to service my X3 Ask for Cedric I came into BMW looking to service my X3 and ended up leaving in a Toyota RAV4. Cedric took the time to sit with me for several hour Ask for Cedric I came into BMW looking to service my X3 and ended up leaving in a Toyota RAV4. Cedric took the time to sit with me for several hours over two days, walking me through financing options step by step and showing me multiple cars that might work better for my growing family. He was patient, personable, and really seemed to care about me finding a vehicle I could rely on for the long term. More
by Dante
Employees Worked With
Cedric Price
December 24, 2021
Great Service all around. Would recommend to anyone with a BMW to trust them to take care of your vehicle for you. a BMW to trust them to take care of your vehicle for you. More
by Donnie G
