BMW of Silver Spring - Service Center

I bought my BMW 8 years ago. I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy m I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy my car. I enjoy the service I receive every time I walk into the dealership. Brandy has been my service advisor for so many years. She never changed her attitude always positive and good vibe. I love seeing her when I walk into the service department. She always asks the right questions and offers all the necessary services that my car needs. She never tries to sell me any services I don’t need. She always remembers to ask about my family and my parents and relates easily. She makes sure that I am comfortable if I am waiting for my car or makes sure I get a loner to utilise my time as a busy mom. I have been to other dealerships but I never experienced this level of service out of any other dealership (including other BWM dealerships) I really appreciate your customer service Brandy! Keep up the good work. It means a lot to your customers and adds a lot of value to the dealership since people always want to bring back business. Have a great day! More

Great guy, great communication, very courteous! Timely repair and maintain my X5 2018. Made me feel ver comfortable. Will definitely be my service advisor… Timely repair and maintain my X5 2018. Made me feel ver comfortable. Will definitely be my service advisor… More

Pedro is great and helpful! Always quick and responsive. Answered my questions and found a fast solution to my issue. Always quick and responsive. Answered my questions and found a fast solution to my issue. More

Kim was exceptionally helpful today! The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome he The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome her as my new service advisor. Thanks Kim! ~ CP More

Kimberly provided quick and straight forward service right away. She was also patient and respectful. right away. She was also patient and respectful. More

Always top notch customer service at this dealership. Highly recommended and I look forward to working with them in the future Highly recommended and I look forward to working with them in the future More

The dealership goes above and beyond customer satisfaction but from the start treated me like a family member. I'm proud to be a part of this BMW family. satisfaction but from the start treated me like a family member. I'm proud to be a part of this BMW family. More

Ms. Jackson made my visit seamless and hassle-free. She made every effort to ensure my car-buying experience was left with a lasting impression - she achieved unwavering success! made every effort to ensure my car-buying experience was left with a lasting impression - she achieved unwavering success! More

Excellent service. Brandi was amazing and pleasure to work with. She addressed all of my concerns, made sure I was aware of any existing warranties, and even went a ste Brandi was amazing and pleasure to work with. She addressed all of my concerns, made sure I was aware of any existing warranties, and even went a step further to make sure my car mats were taken care of. Overall, I enjoyed my service visit. More

I found Gen to be very knowledgeable and forthcoming with pertinent information. He gave me the tools I needed to make informed decisions with feeling coerced or pushed. One of my best overall car dealershi pertinent information. He gave me the tools I needed to make informed decisions with feeling coerced or pushed. One of my best overall car dealership interaction experiences. More