BMW of Silver Spring - Service Center

Fantastic service all the time Rachel is always willing to assist me whether I have an appointment or not and she greets me with a smile everytime no matter how busy they are and I Rachel is always willing to assist me whether I have an appointment or not and she greets me with a smile everytime no matter how busy they are and I never have to wait long More

Service BMW of Silver Spring service department has a nice facility and has outstanding customer service. My service advisor Rachel Rhea worked with me to exp BMW of Silver Spring service department has a nice facility and has outstanding customer service. My service advisor Rachel Rhea worked with me to expedite the service on my vehicle. Throughout the entire process, Rachel was highly professional and responsive. I recommend her as an outstanding service advisor. More

Excellent service highly professional Just a pleasure to deal with. He is quick, thorough and ,professional. Kept me informed. High service level. Glad he takes care of my car. Trustworth Just a pleasure to deal with. He is quick, thorough and ,professional. Kept me informed. High service level. Glad he takes care of my car. Trustworthy too More

2015 BMW X5 M Sport I have been taking my BMW to BMW of Silver Spring for a long time. With my 2007 BMW X5 4.8i and now my current 2015 X5 M Sport. In 2017 Brent Anderson I have been taking my BMW to BMW of Silver Spring for a long time. With my 2007 BMW X5 4.8i and now my current 2015 X5 M Sport. In 2017 Brent Anderson became my new advisor I am more than please with the service that I recommend others to go there too. More

Superb customer service! Always professional and courteous when dropping and picking up my car for service. My advisor Rachael has excellent customer service. Overall excel Always professional and courteous when dropping and picking up my car for service. My advisor Rachael has excellent customer service. Overall excellent service from all. More

Exceptional Customer Service We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks for everything! More

BMW 750 review BMW dealership for my two cars since 1999 Started with current manager Joe Diss Now have Brenton Anderson as my service rep Very happy with Brenton BMW dealership for my two cars since 1999 Started with current manager Joe Diss Now have Brenton Anderson as my service rep Very happy with Brenton More

Customer focused service Brenton is very knowledgeable and focused on meeting my needs as a customer. I live in Indianapolis and was visiting a hospitalized relative in Silve Brenton is very knowledgeable and focused on meeting my needs as a customer. I live in Indianapolis and was visiting a hospitalized relative in Silver Spring. Car repair was not in my plans, but an extreme cold snap required a software error to be corrected. Brenton arranged a rental car so I could get to the hospital, texted updates on the repair progress, and completed the work on time. My time was spent caring for my family while he was caring for my car. I can not be more pleased! More

Exceptional Customer Service My applause to BMW Silver Spring. I experienced exceptional service from BMW, particularly from service advisor Brenton Anderson. He was outstandin My applause to BMW Silver Spring. I experienced exceptional service from BMW, particularly from service advisor Brenton Anderson. He was outstanding in determining the issues and approach in servicing my BMW. His analyses of problem issues regarding servicing my X3 were on the mark. I am highly satisfied with the quality of work performed by BMW technicians and will continue having my X3 serviced by highly competent, honest, well trained, and quality minded BMW technicians. I strayed after purchasing my X3 from BMW Silver Spring. Having experienced sub quality work from other BMW dealerships in the Rockville area, I have returned to BMW Silver Spring. I will continue to have BMW Silver Spring service my X3 with reasonable assurance that such service will be completed at the highest quality and cost effectiveness. .. Ron Sleyo More

Good service you want and expect Nothing but good words to say about BMW Silver Spring and specifically working with Brenton Anderson. Every visit has been low pressure and they have Nothing but good words to say about BMW Silver Spring and specifically working with Brenton Anderson. Every visit has been low pressure and they have done all the work on my BMW X3 properly. I don't dread bringing my car in like I did before I owned a BMW and worked with this dealership. No kidding, I would even say that it is actually enjoyable going in for service when you are treated so well. More