BMW of Silver Spring - Service Center

Fixing 2011 X5 35d Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and s Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and she had to deal with the insurance company which I can imagine was frustrating. Yet she took care of it without bothering me and was very curtious during the process. Excellent service and very competent service advisor (Kristina Williams) More

Quick and easy I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure a BMW loaner vehicle. I received a call midday that repairs were complete. It turned out to be a wheel bearing that failed. More

Outstanding Adviser Service Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always pe Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always performed in a timely manner. Kristina explains the problem and the work necessary to keep my car running smoothly. I notice my car is always clean when it is returned from the Dealer's workshop. Kristina gets a 5 star rating for being professional, knowledgeable, and a wonderful person. Thanks alot, Valerie Austin More

Excellent Dealer and very helpful staff From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never had a bad experience. My last couple visits I have work with Rachel and she goes above and beyond to make sure you are satisfied. She has been more than helpful. I have had BMW Msport parts installed from here and the work has been Excellent!!! More

Extreme Professionalism Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could po Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could potentially be resolved another time. Melvin very responsive in answering all my request. I'm most pleased!!!! Dona More

Airbag Recall RACHEL RHEA IS THE BEST SERVICE ADVISOR SOUTH OF THE BORDER. If you don’t use Rachel then you should t be coming. She deserves a raise!!!!!!! RACHEL RHEA IS THE BEST SERVICE ADVISOR SOUTH OF THE BORDER. If you don’t use Rachel then you should t be coming. She deserves a raise!!!!!!! More

The best service advisor!!! My service advisor Rachel Rhea Is the best!! Always very attentive to my questions and concerns and reapons quickly to my calls if i leave a message. My service advisor Rachel Rhea Is the best!! Always very attentive to my questions and concerns and reapons quickly to my calls if i leave a message. The service is great and great team of individuals in the service center!!!! More

Service Experience Feb. 28 My service representative, Rachel, was friendly and very accommodating. I didn't feel well, so she directed me to the customer lounge near the rear of My service representative, Rachel, was friendly and very accommodating. I didn't feel well, so she directed me to the customer lounge near the rear of the building, away from view. which allowed me to rest peacefully while I waited for ny vehicle to be serviced. More

My service visit I brought my car in for a headlight malfunction-they were pulsing like strobe lights. Rachel Rhea, my service advisor, was wonderful. She is very prof I brought my car in for a headlight malfunction-they were pulsing like strobe lights. Rachel Rhea, my service advisor, was wonderful. She is very professional and knowledgeable, and she kept me informed on the progress of the repair. I absolutely recommend the Siver Spring BMW service department and especially Rachel. More

Superb service !!! This was my first time to getting my x3 service done. Rachel was great, professional and tentative to my needs. was in and out in no time. Great serv This was my first time to getting my x3 service done. Rachel was great, professional and tentative to my needs. was in and out in no time. Great service and staff. I’ll be back. Thank you Rachel!!! More