BMW of Silver Spring - Service Center

CHBMW Thanks BRENTON for having my car picked up and dropped off for service. Such good service from B M W of Silver Spring. Thank you! Thanks BRENTON for having my car picked up and dropped off for service. Such good service from B M W of Silver Spring. Thank you! More

Amazing customer services Rachel Rhea is the best agent in the shop she listens and act accordingly no worries when she is driving because you are always in the loop whether by Rachel Rhea is the best agent in the shop she listens and act accordingly no worries when she is driving because you are always in the loop whether by E-mails, via a text or a nice phone call she makes sure your needs are always met. One thing I always enjoy about her is that she takes her job seriously and personal. That makes me feels good because I know that my car will be in good hands. Best customer service I ever had, too bad there are not more stars because she deserves a million stars if you ask me. We need more employees like her. More

Top notch service! Brenton Anderson provided the utmost service with professionalism and integrity. His service recommendations are on point to make my vehicle in perfec Brenton Anderson provided the utmost service with professionalism and integrity. His service recommendations are on point to make my vehicle in perfect running condition. I’ve worked with him for a couple of years now and he’s truly a fantastic face of BMW Silver Spring Service Dept.! More

Awesome Service by Rachel This is my first visit here in silver spring, Rachel was quick to assess the issue and had explained me what exactly I need for my RED 2008 BMW X3. An This is my first visit here in silver spring, Rachel was quick to assess the issue and had explained me what exactly I need for my RED 2008 BMW X3. And Donnie was helpful in assisting me with the right parts for the day. More

Delvin makes you his top priority I have recently purchased a new vehicle and had a good experience. Many times a service team can be the reason you come back to to do business. Delv I have recently purchased a new vehicle and had a good experience. Many times a service team can be the reason you come back to to do business. Delvin and his team geeeted me, took my concern and addressed it with ease. His attention to detail, timeliness, and profecionalism were 10+. His way to resolve and allow me to see clear options were without a doubt what sets the future tone knowing he cares about his and his teams level of work. Thank you for the great customer Service and great experience. Horacio in parts always has a smile on his face and when you are looking for parts or accessories he is responsive both on the phone and in person. PS upon receiving my car back, I noticed what a good wash job someone did. That is special since most places leave water spots and or don’t note that your car was cleaner when you dropped it off. Spectacular team here !!! Cheers 🍻Paris More

Getting my Car Serviced Brenton’s help is always kind, professional, and knowledgeable. He provides the information I need and stays in contact with me about my cars servic Brenton’s help is always kind, professional, and knowledgeable. He provides the information I need and stays in contact with me about my cars service. More

Melvin is awesome Ive been dealing with BMW SS and Melvin for 5+ years now. Super friendly, sets up my loaners before I get there and keeps me up to date on progress fo Ive been dealing with BMW SS and Melvin for 5+ years now. Super friendly, sets up my loaners before I get there and keeps me up to date on progress for repairs. I can email or call him to schedule as well. Very easy to deal with and keep my fleet of M3s up to date on warranty/recalls. Thanks Melvin, Eric W. More

Very helpful and knowledgeable Brent was very helpful and knowledgeable. He was also very patient and kind in his explanation. I would definitely go back to him regarding advice esp Brent was very helpful and knowledgeable. He was also very patient and kind in his explanation. I would definitely go back to him regarding advice especially when discussing a car for heavy commuting needs. More

My car guy Thank you Brenton for the amazing loaner car! The service took less than one day and I was sad to return it. I am a Year out from upgrading but will Thank you Brenton for the amazing loaner car! The service took less than one day and I was sad to return it. I am a Year out from upgrading but will remain loyal to the brand based on service alone. Thanks again for being the coolest! More

Simple Had a situation with my car and they were able to figure out issue within half an hour without me making an official appointment. They also had a loan Had a situation with my car and they were able to figure out issue within half an hour without me making an official appointment. They also had a loaner delivered to my house within 24 hours. Same model also which was extremely helpful. They have kept me up to date with where they are with the car and overal a very easy situation for what could have been a very difficult one. More