BMW of Silver Spring - Service Center

I've been comin to BMW of sliver spring for 5 years now and allways Brandi my serive adviser is excellent and allways on top.... and allways Brandi my serive adviser is excellent and allways on top.... More

Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own. focused on quality service, and care for your car like it is their own. More

Serivce for my BMW X5 My service was Kevin Pitamber who took over clients from Melvin. Overall, Kevin was very honest, detail on the service needed and addressed my issue i My service was Kevin Pitamber who took over clients from Melvin. Overall, Kevin was very honest, detail on the service needed and addressed my issue in a very professional matter. He also recommended any follow ups on my car depending what needs to be done. It's very pleasant experience working with him for the first time and thanks for a great service. Really appreciated. More

We had to get something serviced on our X5 and Tyler Pires was completely on top of his game with efficiency and excellent customer service. Pires was completely on top of his game with efficiency and excellent customer service. More

Terrible manager...!! Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection of the service advisers who try so hard to do their best. More

Dont go to this guy Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. S Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. Something can simply be waived due to the circumstance but he would rather argue with you than help you. More

Excellent service provide by Kristina Williams Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I did not want to wait. Kristina frequently checks in with me, letting my know of the progress. It is apparent that she asks the mechanics with specific questions about the projected repairs because she provides me with detailed information regarding the why for the repairs and ensures that I understand what impact the repairs or lack thereof will have on the longevity of my car. I always feel informed and empowered after talking to Kristina. More

I’ve been a Silver Spring customer for almost 5 years. I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes the extra mile when possible. His smile is infectious, as I easily have come in there stressed or in a rush while managing the tons of things I have to do- but his patience, smile, and thoroughness always makes me feel at ease. I appreciate him so much, he’s a keeper BMW Silver Spring! More

Karen Herbert did it again My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experienc My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experience. I would highly recommend Karen Herbert and BMW of SIlver Spring. More

The dealership is wonderful. Lonnie helped my older BMW work the right way. He was a great help to the problem my car was having. He fixed it in perfect condition, and he gave me great vehicle advice to work the right way. He was a great help to the problem my car was having. He fixed it in perfect condition, and he gave me great vehicle advice to keep my car in good condition. Thank you Lonnie and Thank you BMW of Briggs Chaney Silver Spring Maryland. I More