BMW of Silver Spring - Service Center

Dont go to this guy Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. S Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. Something can simply be waived due to the circumstance but he would rather argue with you than help you. More

Excellent service provide by Kristina Williams Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I did not want to wait. Kristina frequently checks in with me, letting my know of the progress. It is apparent that she asks the mechanics with specific questions about the projected repairs because she provides me with detailed information regarding the why for the repairs and ensures that I understand what impact the repairs or lack thereof will have on the longevity of my car. I always feel informed and empowered after talking to Kristina. More

I’ve been a Silver Spring customer for almost 5 years. I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes the extra mile when possible. His smile is infectious, as I easily have come in there stressed or in a rush while managing the tons of things I have to do- but his patience, smile, and thoroughness always makes me feel at ease. I appreciate him so much, he’s a keeper BMW Silver Spring! More

Karen Herbert did it again My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experienc My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experience. I would highly recommend Karen Herbert and BMW of SIlver Spring. More

The dealership is wonderful. Lonnie helped my older BMW work the right way. He was a great help to the problem my car was having. He fixed it in perfect condition, and he gave me great vehicle advice to work the right way. He was a great help to the problem my car was having. He fixed it in perfect condition, and he gave me great vehicle advice to keep my car in good condition. Thank you Lonnie and Thank you BMW of Briggs Chaney Silver Spring Maryland. I More

Outstanding Service In his capacity as a BMW Genius, Mikhial did an outstanding job explaining all the safety and performance features of my new car. He gave all the tim In his capacity as a BMW Genius, Mikhial did an outstanding job explaining all the safety and performance features of my new car. He gave all the time I needed and was very patient answering all my questions. He is an example of what good customer service is all about and why BMW of Silver Spring has such an exemplary reputation. More

Car require repairs. The staff is efficient and professional. Excellent customer service. Kristina Williams is my service rep and I always have a great experience in work The staff is efficient and professional. Excellent customer service. Kristina Williams is my service rep and I always have a great experience in working with her. She provides me with exceptional customer service. She answers all my questions; if she does not know the answer, she will investigate and find a response. why. She assists me in determining which repairs require immediate attention. Kristina provides me with regular updates on the progress of the repairs. More

AMAZING CUSTOMER SERVICE !! BMW of silver spring is a wonderful place, I would definitely recommend everyone go to BMW. I compared prices against other dealers and you cant beat BMW of silver spring is a wonderful place, I would definitely recommend everyone go to BMW. I compared prices against other dealers and you cant beat BMW of silver spring ⭐⭐⭐⭐⭐ More

Customer Service This review is for Kristina Williams. Every time I bring my car in I learn something more about BMWs and cars in general. Kristina is very knowledgeab This review is for Kristina Williams. Every time I bring my car in I learn something more about BMWs and cars in general. Kristina is very knowledgeable about BMWs and is more than willing to share her knowledge and information, as well as provide helpful tips on maintaining my vehicle. More

I was told that I needed a new fuel pump and only needed Oring. Terrible experience and a lot of back and forth and confusion. Oring. Terrible experience and a lot of back and forth and confusion. More