BMW of Silver Spring - Service Center

Horrible Service I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile drive. I arrive to drop off the vehicle and I am told there are no loaners or courtesy van. I am told I could come back in the afternoon to drop off my car because more than likely there will be loaner cars available. I am working and don’t have the luxury to take time off in the middle of the day on a whim. Not to mention that would be 80 miles put on my car for this servicing and I don’t put 80 miles on my car in a week. It doesn’t take much to call clients that there are no more loaners for the day to save everyone a headache. It would also be very easy to know how many cars are available for loan and when all of the loaners are requested, no longer allow clients to request a loaner on the website. This could have saved me 40 miles on my car and gas. Absolutely a horrible way to treat paying customers especially for a luxury vehicle such as a BMW. I will never take my car to BMW of Silver Spring for anything. More

I just wanted to share a really positive experience I had with Kristina. I had some maintenence done on my 6 series. Kristina was a pleasure to work with. She was very knowledgeable, honest, and trustworthy. with Kristina. I had some maintenence done on my 6 series. Kristina was a pleasure to work with. She was very knowledgeable, honest, and trustworthy. I will continue to service my car at this location because of her. More

I took my X3 in for service. My service advisor was Kristina Williams. If I could give her 10 stars, I would. She was efficient and knowledgeable. I dropped off my vehicle but after returning home, bec Kristina Williams. If I could give her 10 stars, I would. She was efficient and knowledgeable. I dropped off my vehicle but after returning home, became ill. I contacted Kristina and explained I would be unable to come for my car. She was so kind, gracious and understanding. She said she would arrange to have my car delivered the next morning and the loaner picked up. I was overwhelmed. No staff at any dealership has ever shown this level of compassion. This is not our first BMW but is the first purchased at Silver Spring BMW. It will not be our last. Kristina has ensured our loyalty. More

Rachel was very efficient, responsive , professional and helpful. Got excellent service for my X-5 last week. All staff was very polite and waiting time was minimum. helpful. Got excellent service for my X-5 last week. All staff was very polite and waiting time was minimum. More

Service of 2020 BMW 440i drive I want to give Erik Rowland 5 stars and all A++++++s for his extraordinary service. He is extremely knowledgeable, affable, and efficient. I have work I want to give Erik Rowland 5 stars and all A++++++s for his extraordinary service. He is extremely knowledgeable, affable, and efficient. I have worked with Erik for almost 1 year. He is one of a kind and a role model for the profession. BMW Silver Spring is in good hands with Erik. If we had more people like him, the world would be a better place. I always look forward to coming to BMW Silver Spring; a very professional organization and Erik makes it even more special. Keep up the great work Erik!! You are the best. Thomas Faust More

Karen is very professional. She did a great job to answer our questions and help us to find the car we liked. We appreciate her help. Thanks Karen. answer our questions and help us to find the car we liked. We appreciate her help. Thanks Karen. More

Kristina is amazing! She is the reason we have stayed with them. She is courteous, friendly and honest. If she wasn't there, we'd go somewhere else. with them. She is courteous, friendly and honest. If she wasn't there, we'd go somewhere else. More

Joe Diss is the best! I just love working with Joe Diss. He is always responsive to any issue I have. He is a good listener and takes care of business in a professiona I just love working with Joe Diss. He is always responsive to any issue I have. He is a good listener and takes care of business in a professional and effective manner. Thanks, Joe More

They are outstanding, I just love them. Rachel is outstanding, very pleasant person to work with, I tell friends to deal with her, keep being. Good outstanding, very pleasant person to work with, I tell friends to deal with her, keep being. Good More

My service experience with Kevin Pitamber was excellent.. I was very satisfied with the service for my car . Kevin did an excellent job . I am very satisfied with the service . Thank you so much Kevin . I was very satisfied with the service for my car . Kevin did an excellent job . I am very satisfied with the service . Thank you so much Kevin . More