BMW of Silver Spring - Service Center

Rachel is very responsive and addresses all of my needs. I prefer to work with her given the quality of service I've received throughout the years on three different BMWs. I prefer to work with her given the quality of service I've received throughout the years on three different BMWs. More

Where do I begin? I’ll just start with, I walked into BMW expecting to buy an X1 SUV. After test driving this vehicle with Karen, I didn’t feel the vehicle as much as before. Karen noticed that I wasn’t as e expecting to buy an X1 SUV. After test driving this vehicle with Karen, I didn’t feel the vehicle as much as before. Karen noticed that I wasn’t as enthused and asked if I would be interested in another vehicle. Before I can answer yes, Karen went into detailed about this lovely (which is now my car) i228 and immediately I was sold, and I didn’t want to text drive the vehicle. Karen is awesome at what she does. She knows how to satisfy her customers as well as put them in the car that fits their personality. I would highly recommend Karen when purchasing at BMW. She does not waste time and she get business done right away all why you are left feeling satisfied  More

Ron Ptak and his team provided excellent service for my BMW X-5. We have worked with many BMW dealerships and Ron Ptak makes the additional travel to Silver Spring dealership worth the trip! Thank you! BMW X-5. We have worked with many BMW dealerships and Ron Ptak makes the additional travel to Silver Spring dealership worth the trip! Thank you! More

I satisfy for excellent service Rachel provide to my X5 I don’t expect less for profesional people know what they do lo her thanks I don’t expect less for profesional people know what they do lo her thanks More

Ron Askew was professional and has great customer service regarding my purchasing my M5/540I. Mr. Askew stay in contact with me regarding my car status. regarding my purchasing my M5/540I. Mr. Askew stay in contact with me regarding my car status. More

Very helpful Delphin made sure that all things were fixed and recommended additional services to be performed at a different time. He was quick to follow up with u Delphin made sure that all things were fixed and recommended additional services to be performed at a different time. He was quick to follow up with updates and always available by phone. More

I only take my car to this bmw dealership for any I only take my car to this bmw dealership for any service and repairs on my car. Kristina is excellent as always. She always keeps me up to date I only take my car to this bmw dealership for any service and repairs on my car. Kristina is excellent as always. She always keeps me up to date on the problems or issues discovered as well as the repair plan. She is courteous, very knowledgeable, and the service is always fast, efficient and complete. Thanks again for keeping my BMW always running smooth. More

Karen was awesome! She took care of my car needs and was very attentive to everything I wanted in my car. Also ISO was very helpful with all our finance questions! very attentive to everything I wanted in my car. Also ISO was very helpful with all our finance questions! More

Horacio provided EXCELLENT customer service I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He walked me through the process, reviewed the pictures of what I needed to order, and gave his BEST recommendation. He explained the online payment method as well and the text message payment method. Throughout the whole process, he followed up when we were disconnected to ensure clarity and completion of the task. After I completed my virtual payment method, he followed up via aphone call to confirm that the payment processed, and my parts will be delivered to my home. I APPRECIATE customer service like he demonstrated. He was nice, calming, and very clear. Encountering people like him at BMW Silver Spring is the reason why I will continue to meet my service needs at THIS particular location. THANK YOU Horacio!!!! More