BMW of Silver Spring

I recently purchased a BMW from Nate and it was a great experience. He really knows the product and never--never was pushy to make the sale. I live over an hour from the dealership and will assuredly make experience. He really knows the product and never--never was pushy to make the sale. I live over an hour from the dealership and will assuredly make the drive to Silver Spring the next time I'm in the market for a car. Buy your next car from Nate--you won't regret it. More

Eric Lovo was great work with. He presented information regarding various financing options in a very direct way and nothing changed at signing of the lease. He is a very pleasant He presented information regarding various financing options in a very direct way and nothing changed at signing of the lease. He is a very pleasant fellow! More

I have been purchasing cars for over 40 years and would like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to work with.  He reflected the positive vibe that is reflected in the Silver Spring showroom where we were immediately welcomed by a very friendly and positive recptionist.  That is not always the case in some dealerships.   Harold was highly knowledgeable, professional, and just a great person who really cared about my wife and me.  He has the calm easy demeanor that would easily make anyone feel at home in the buying experience.  My wife test drove three late model year cars with me; a 740i, 850i and M550i.  My wife preferred the M550i (I wanted a 750i), but the M550i model we wanted had just been sold.  Several dealers in the D.C area had cars with the options we wanted, so I told Harold I'd look at those first.  As most all dealerships understand, once a shopper leaves the showroom without a sale, the likelihood of the customer returning and buying is very low.  Harold showed us a beautiful 540i, but we preferred a car that was out as a loaner.  I told him if the other cars we were going to see didn't work out, we would be back to look at the low mileage 2023 540i xDrive.  His demeanor never changed. He remained friendly, positive, professional, and easy going.  What a great gentleman. Harold is a passionate BMW owner and client advisor, and just easy to ask hard questions to.  The day after I spoke with another dealership, there was a significant price increase in the cars we liked.  That really put us off on that dealership, which also had very mixed reviews.  The Silver Spring prices remained the same, and Harold guaranteed us the price we were looking for. Harold then drove the 540i an hour plus drive to allow a local test drive in Chantilly, Virginia.  We committed to the purchase at the agreed to price and set-up the prep and sale of the car at our home. Along the way, during the buying process, Harold let me know I qualified for a BMW USA $4000 military rebate, which was a great surprise. As pricing was being worked, the numbers coming to me were higher that what Harold had received the OK for.  Harold immediately told me he would get this fixed.  The next person I heard from was a Pedro Delgado, the Director of Financing.  Pedro was an absolute professional over the phone, and after several calls to me, helped me correctly get all electronic signatures at the correct price.   The Silver Spring BMW just seems to have many great professionals with a very positive vibe that seems to care about the customer.  I firmly believe that this organization's strength starts at the top.  Great managers and leaders set the tone of an organization.  This attitude builds a great team working in a positive way.  And I believe friendly, professional treatment of customers results in more sales.  I see this environment in the Silver Spring BMW If BMW of Silver Spring has a more client advisors even half as good as Harold Shelby, I would say this dealership is the only BMW dealership in the area to go BMW shopping.  You will not be disappointed.  And ask for Harold.  You will very happy you did. Thank you Harold, Pedro and BMW of Silver Spring team. Robert H. Chantilly, VA More

The most painless car buying experience I've ever had. I live in Illinois and have been looking for a certain trim model for months all over the country. I found it at Silver Spring and worked with Ron I live in Illinois and have been looking for a certain trim model for months all over the country. I found it at Silver Spring and worked with Ron on all the details. He gave me no xx transparent pricing and condition of car. Car was listed on Sunday night and under contract few days later. Flew out Saturday morning and Drove it back 700+ Miles back home without a problem. More

Mr. Shelby was extremely patient and kind with me. He allowed me time to figure out what I wanted in a car. I was very undecided on which model BMW I wanted and was torn between the traditional gas or a allowed me time to figure out what I wanted in a car. I was very undecided on which model BMW I wanted and was torn between the traditional gas or an electric vehicle. He explained everything but did not push me in either direction. He guided me to on-line information that would help me in the decision-making process and patiently answered every question I had. He took time with me each time I visited and on the phone. 4 visits later and I purchased a new I5 and I couldn't be happier. He is now my "forever" salesman. More

I recently bought my first BMW at BMW of Silver Spring. I have owned Audis and Volvos, but their reliability shortcomings led me to BMW. Not knowing what to expect and stressing over my tight budget, I was I have owned Audis and Volvos, but their reliability shortcomings led me to BMW. Not knowing what to expect and stressing over my tight budget, I was particular grateful to fall under the care of their top notch sales person, Harold Shelby! Harold emphasized that he was a straight shooter and cared for his customer's sensibilities; and I found that Harold was indeed a man of his word: I bought a very low mileage certified BMW, but Harold took great care over my experience as though he was selling me one of the dealership's more expensive models. He is an old school gentlemen! Made one feel as though they were getting cared for by a 19th century butler (smile). I will certainly be recommending BMW of Silver Spring to all my friends, but I will particularly recommend that they pursue the service of Harold! More

From the beginning Kyle was kind, professional and pleasant. He made me feel that the whole experience will be amazing, and it was. I feel very lucky to had Kyle as my agent. Thank you for everything pleasant. He made me feel that the whole experience will be amazing, and it was. I feel very lucky to had Kyle as my agent. Thank you for everything you did. More

Eric Lovo was wonderful to work with! He was very knowledgeable and made the entire buying process seamless and enjoyable. We appreciated the time and attention he gave us and would reco He was very knowledgeable and made the entire buying process seamless and enjoyable. We appreciated the time and attention he gave us and would recommend him to anyone! More

Nate was answered all of my questions and helped me decide between 2 cars without being pushy. I would recommend Nate for anyone looking to buy a bmw decide between 2 cars without being pushy. I would recommend Nate for anyone looking to buy a bmw More

I had a very pleasant experience buying with Scott Sohn! He really showed how much he cared about me being satisfied with my purchase and the inner working of the deal. Him and his team did everything possi He really showed how much he cared about me being satisfied with my purchase and the inner working of the deal. Him and his team did everything possible to make this entire process feel like a luxury experience. I got an 2024 X3and am so excited to now be apart of the BMW family! I highly recommend this location. More