BMW of Silver Spring

Best Car Buying Experience Went in to look at a used car and had the best experience throughout the entire process. Kan Zhou was extremely helpful from start to finish. He kept Went in to look at a used car and had the best experience throughout the entire process. Kan Zhou was extremely helpful from start to finish. He kept constant communication, continuously keeping me up to date on things. A big thank you to Kan for not only taking care of me, but also the car in making sure it was in top shape. I highly recommend if you're looking to buy a car from BMW of Silver Spring to ask for Kan. Hands down the best car buying experience I've ever had. More

Gen =Consistent Customer Care!Yeah that's what he Gen =Consistent Customer Care! Yeah that's what he provides! I would like to give high praise to my salesman,Gen! The great customer experience pr Gen =Consistent Customer Care! Yeah that's what he provides! I would like to give high praise to my salesman,Gen! The great customer experience provided when I purchased my new x3.  That same service is  provided beyond my purchase. Everytime I go to this dealership he is always there to assist me. Gen represents the great experience of BMW Silver Springs very well. I hope he is there and advances in the months to come. Thank you GEN! Alfred More

I was recently shopping for a new BMW at BMW of Silver Spring. This dealership is awesome. clean, fresh, and very inviting. I specifically dealt with Client Advisor Eric Lovo. He was amazing. he is patien Spring. This dealership is awesome. clean, fresh, and very inviting. I specifically dealt with Client Advisor Eric Lovo. He was amazing. he is patient, understanding, not pushy, takes his time to get the customer and his needs. goes out of his way to answer all your questions and concerns. Very honest and straight forward. He gave us a great price that no other dealer could beat. He is also very knowledgable. He knows so much about BMW cars and their tech as he used to be a BMW Genius. I recommend Eric Lovo to anyone that is looking to buy a new or used BMW in the DMV area. More

Third BMW Purchase I just purchased my third BMW from Silver Spring, and my second purchase with Ron Askew. It is always a pleasure to work with Ron. He works hard to I just purchased my third BMW from Silver Spring, and my second purchase with Ron Askew. It is always a pleasure to work with Ron. He works hard to try and get you the best deal. More

Overall a good car buying experience Eric was very good to work with. He answered all of my questions thoroughly. For example I asked about tread depth. He pulled up on the internet Eric was very good to work with. He answered all of my questions thoroughly. For example I asked about tread depth. He pulled up on the internet what good depth should be, got a depth gauge and we measured the depth of each tire. He was accommodating and allowed us to test drive the vehicle without him in the car. The car had not been thoroughly cleaned when we test drove it, and to be honest, it didn't show well. Whomever did the detailing did a great job ... the inside looks and feels practically new! The only part that could have been better was Finance. The wait was too long. Even when I was finally sitting with Finance, the paperwork wasn't quite ready and I had to wait a little bit more. More

Ronald Askew is the greatest car salesmen I had the pleasure to work with. He was proactive and pressure free. His core knowledge of the BMW line is impeccable. In this season of COVID-19, Mr. Askew pleasure to work with. He was proactive and pressure free. His core knowledge of the BMW line is impeccable. In this season of COVID-19, Mr. Askew went above and beyond to ensure that my family and I received FIVE STAR treatment and one of the BEST deals (my first BMW X4 2020). I commend BMW of Silver Spring for hosting such a welcoming experience. My family and I are loyal members of this car community. We could not be happier with our purchase and customer service rendered. This was the single BEST car buying experience I have ever had. My Mom has purchased three vehicles from this company has always enjoyed her experience at Silver Spring. This was a great car buying experience. I have a Super GREAT car with rare features. My Mom and I will definitely come back for my next car. Again, to Mr. Askew and the entire team, thank you. Sincerely, Tiffanie Murray and Shirl Creek More

Ron was awesome since the beginning of the experience. My fist time buying a BMW and it went super smooth. Ron, didn't pressure me at any point. Very pleasant experience fist time buying a BMW and it went super smooth. Ron, didn't pressure me at any point. Very pleasant experience More

BMW of Silver Spring Purchased my first BMW from BMW of SS and had a great experience. Gen Awanohara, my salesperson, took a lot of time to find me the car I wanted and f Purchased my first BMW from BMW of SS and had a great experience. Gen Awanohara, my salesperson, took a lot of time to find me the car I wanted and for the price within my budget. I literally looked at every local dealership in MD and VA (appx 10 total) and Gen was the only one that went the extra mile. I highly recommend. More

Excellent Customer Service from Harold Shelby and JC Thomas Harold Shelby gave excellent customer service! He made sure that all of our needs were met and he stays in touch to answer any questions we might hav Harold Shelby gave excellent customer service! He made sure that all of our needs were met and he stays in touch to answer any questions we might have about our new car. This is our first experience with BMW, but because of the care, professionalism, trustworthiness and expertise shown by Mr. Harold Shelby and Mr. JC Thomas; it won't be the last!! More

Excellent Experience We bought a pre-owned car today with the help of Lonnie Overby. We were very impressed by his responsiveness ahead of our appointment in answering our We bought a pre-owned car today with the help of Lonnie Overby. We were very impressed by his responsiveness ahead of our appointment in answering our questions, and when we were ready to come in and see our vehicle, he had us in our new (to us) car and out the door in less than 3 hours. No high pressure sales tactics, up front with information, very fair in arriving at a price -- he is the ideal salesperson. Everyone else we dealt with at the dealership was very pleasant. We will definitely do business with this dealership again. More