BMW of Silver Spring

Rachel is very responsive and addresses all of my needs. I prefer to work with her given the quality of service I've received throughout the years on three different BMWs. I prefer to work with her given the quality of service I've received throughout the years on three different BMWs. More

I just bought my second car from Karen Herbert at BMW of Silver Spring. Karen's very professional, knowledgeable, and easy to work with. I will definitely go see Karen again when I look to buy my next car. Silver Spring. Karen's very professional, knowledgeable, and easy to work with. I will definitely go see Karen again when I look to buy my next car. Go see Karen at BMW of Silver Spring, she is the best! More

Miguel Mendez is an excellent salesman! He followed up with me on all of my inquiries and exceeded my expectations on my first BMW purchase. Miguel is the best salesman I’ve ever had and I would recommend with me on all of my inquiries and exceeded my expectations on my first BMW purchase. Miguel is the best salesman I’ve ever had and I would recommended him to anyone looking to purchase a BMW. Thanks so much. Sophia Green More

I started working with Karen Herbert online and immediately knew she was great. In two short phone calls we had the price fully negotiated and all that was left was go for a test drive and value t immediately knew she was great. In two short phone calls we had the price fully negotiated and all that was left was go for a test drive and value the trade in. Karen has been in the business for a long time and was not only incredibly knowledgeable but also very personable and a true professional. She is all about customer service, is not pushy at all and was like dealing with a lifelong friend. Max Moyer, the Sales Manager, was also excellent. Iso Ebong, financing, rounded out a great overall experience. Karen, Max and Iso made the whole experience enjoyable and we drove away feeling great about our purchase and the deal we got. What more can you ask for! More

My husband and I commented as we left BMW of Silver Spring that that was the best car buying experience we’ve ever had, and it was wonderful working with Karen. She is such an upbeat person and wants Spring that that was the best car buying experience we’ve ever had, and it was wonderful working with Karen. She is such an upbeat person and wants to make sure you are getting the perfect car for you. Karen is not your stereotypical pushy salesperson. She is not only a true professional but also makes you feel like she is your best friend helping you. You can tell she really cares and wants to make sure you are happy with everything, including the price. She took the time to review everything and kept checking in on us while we were waiting for all the paperwork to be completed. We couldn’t not have been happier with Karen and her outstanding customer service which is hard to come by these days. Karen even put the temporary tag on the car for us. We must say the entire staff was helpful including Max, the sales manager and finance team. They were all top notch and made it fun to buy a car!! When all was said and done, we felt great about the deal we got (including on the trade in) and our new car. More

I was searching online for my dream car.... a BMW... couldn't find one. Called Karen Herbert at 9am, by 10:30 am she had located by dream car... a M240i convertible, the exact exterior and interior col couldn't find one. Called Karen Herbert at 9am, by 10:30 am she had located by dream car... a M240i convertible, the exact exterior and interior color. She called my wife and I and informed us she located the exact vehicle I wanted. Scheduled an appointment for the next day, took care of the paperwork and went home a very satisfied and happy person. Karen's knowledge and breadth of experience in the industry allowed for this to be one of the best experiences for us in purchasing a vehicle without hassle. Karen is number 1! If you're shopping for a BMW, call Karen first and she will do the leg work for you. You can take that to the bank! More

You are always greeted by the staff, which are intently seeking to elevate you during your BMW experience. This service team connects you with the correct BMW advisors, to ensure your experience at the dea seeking to elevate you during your BMW experience. This service team connects you with the correct BMW advisors, to ensure your experience at the dealership is customized, memorable and comfortable. Buying a car can be a stressful experience, but at BMW of Silver Spring, they ensure your experience is stress minimized and next level, like a BMW. Sr. Sales executive Andy Alexis, provided me exceptionally high standard of stella customer service during the hassle free buying process of my X6. I was originally connected with Andy via Costco Auto Program, and later understood why his knowledge and level of service are BMW and Costco approved. Andy’s service level’s move you through a very transparent buying experience, and he follows up on his customers visits, calls and texts. I was also impressed with Andy’s listening skills, he listens to customers’ requirements and seeks to meet and exceed their expectations. Thank you Andy to connecting me with my 4th BMW. In addition, meeting with financial sales guru Iso Ebong to finalize financing and warranty details Iso was professional, humbly confident and charismatic. It was very clear to me this professional took pride in his work ethic and providing value to his customers. I initially was not clear with the warranty products I received but Iso followed up with me, and provided additional level of details on each warranty provided to cover my X6. Thank you again to Andy, Iso, BMW of Silver Spring and Costco Auto program, who supported me through buying process and provided a high standards of service and value. More

Lonnie was great. He was responsive, knowledgeable, and friendly. Overall, it was a good experience and I would definitely recommend both the dealer and Lonnie. friendly. Overall, it was a good experience and I would definitely recommend both the dealer and Lonnie. More

I experienced exquisite customer service from Karen Herbert at BMW of Silver Spring who know her craft inside and out and helped to make my experience an excellent one! I will never purchase a luxury v Herbert at BMW of Silver Spring who know her craft inside and out and helped to make my experience an excellent one! I will never purchase a luxury vehicle from anyone else. She is the epitome of professionalism and genuinely caring. I love my new vehicle and couldn't be happier with the entire process! More

Such a wonderful experience purchasing a 3X from Andre Arias. Andre, JC and Iso in finance went above & beyond to give me an incredible deal! They were all extremely responsive to my questions and requir Arias. Andre, JC and Iso in finance went above & beyond to give me an incredible deal! They were all extremely responsive to my questions and requirements on my trade-in without any pressure. This was the best experience purchasing a car I have ever had and I would not hesitate to recommend them! More