BMW of Silver Spring

To whom it may concern:You are flat out not going to To whom it may concern: You are flat out not going to believe this. Just to review: • You found us a car and made a deal. This part To whom it may concern: You are flat out not going to believe this. Just to review: • You found us a car and made a deal. This particular car fit most of our parameters. • We posted a deposit • You sold that car to somebody else. An honest albeit embarrassing explanation was given to me by the Manager taking 100% responsibility for your actions. Never called it an honest mistake. He made it clear that one of his employees went against their procedures and sold the car that was listed as sold. I fielded a phone call Andre our sales person trying to make it right offering what was likely a deal slightly in our favor on another more valuable car. • Paid for this new vehicle in full and arranged pick up last night at 6:00 PM. • I made it clear to Andre (he is new and not seasoned, so, he gets a pass) that I was not comfortable coming inside during the pandemic. He said his finance guys insisted I come in sign. • We arrived slightly after 6:00 PM yesterday evening. • 6:45 passed and we were still socially distanced in two chairs in the corner of the show room. Many of your employees were not properly masked. The reception desk had a gaggle of 2,3, sometimes 4 people sitting in a circle not properly masked and definitely not socially distanced. • Poor Andre was standing in a corner watching us. • I announced probably far too loudly he had 5 more minutes to "Get us the xxxx out of here". • We left never having seen anybody that could consummate the deal. • I called and sat on hold after being told the “Finance Manager” was not available. • This xxxxxxx picked up the phone and was not only unapologetic, but arrogant. • He took a verbal broadside of F-Bombs from Ilene making it clear she was disappointed. (I love my wife) • He then suggested a refund would not come till the end of next week. • I told him that was not OK. I said I would like the check written today and overnighted for AM delivery tomorrow so I could go buy another car without manipulating more money. • He made it clear that was not possible, and, basically tough xxxx. • I then suggested I was going to call Jimmy Gordon and tell this whole story. (I think Jimmy runs your Audi Store) • We hung up • Phone rang moments later with an apologetic finance manager. • We shall see. Lesson #1. Don’t xxxx off somebody on a snow day when they may have some time on their hands. Mile One Mission Statement: At MileOne we believe that being good is not good enough. Our sales, service, parts and body shop experience is best in class. In fact, we will exceed your expectations. The experience should be efficient and enjoyable. We work harder to expedite the process by putting the customer in control. Not quite….. I am drafting a note to your board of directors. Usually I can figure out their home addresses and send the letters to their homes. Usually I find all kind of good stuff to quote from your website, social media, etc. in the letter. I don’t have to be to creative. The list of CC’s is far greater than the body of the letter usually. I get personal information off linked in and company websites. I hand address the envelopes to the board of directors. At least one usually gets opened and acted upon. (yes, this is SOP when I’m treated poorly. I learned from the absolute best! A client of mine, thank goodness he was never angry at me) I then send the letters to the corporate officer, managers, janitors, etc. I will send those individual letters to the corporate offices. Takes a few days before I get a phone call usually. I will post the letter on social media, yelp, etc. Herb Gordan (of blessed memory) would be very upset. ML More

Lonnie at BMW Silver Spring is the best! He was extremely knowledgeable, patient, and explains all available options. Lonnie makes you feel more like family than a customer. His welcoming, friendly demeanor knowledgeable, patient, and explains all available options. Lonnie makes you feel more like family than a customer. His welcoming, friendly demeanor is unmatched. When I was planning to trade in my previous vehicle for a new BMW, Lonnie was understanding when I needed one more day to sell it elsewhere to get my car's full value. The facility was also always clean, and the front desk staff are great too. I highly recommend BMW of Silver Spring. Make sure to ask for Lonnie Overby! More

We went to BMW of Silver Spring to look at a car we had seen online. Immediately we were met with friendly service at the reception area and were then met with friendly service from our salesman Lonnie. He seen online. Immediately we were met with friendly service at the reception area and were then met with friendly service from our salesman Lonnie. He worked with us to get to us what we wanted. We did end up waiting a while to see and test drive the vehicle due to it not being ready, but by the end of the day we left satisfied and would recommend BMW of Silver Spring. More

Karen was the best salesmen I ever had! She was very knowledgeable about cars and very caring. It wasn’t just about making a sale. She wanted to ensure I was in a vehicle that would not be a financial b knowledgeable about cars and very caring. It wasn’t just about making a sale. She wanted to ensure I was in a vehicle that would not be a financial burden to me. I was never able to lease before due to my credit but Karen allowed me to not only be able to lease for the first time but able to get in me in a NEW 2021 X7!! I enjoyed the whole experience with her. I usually get my i8 serviced at the BMW Catonsville but I will now go to Silver Spring for all my BMW needs for both my i8 and the X7. Karen gets 10 starts! More

My experience at BMW of Silver Spring is by far one of the best experiences I've had at a car dealership! My client advisor, Harold Shelby was so incredibly patient, kind, understanding and knowledgeable. the best experiences I've had at a car dealership! My client advisor, Harold Shelby was so incredibly patient, kind, understanding and knowledgeable. In the past I have walked away from other dealerships feeling pressured to make a decision on a vehicle I expressed interest in, but thankfully that was not my experience at BMW of Silver Spring. I took my time making my decision and felt fully supported by Harold along the way. He gave me the space and time I needed to feel confident in my final decision which I am extremely grateful for. I highly recommend this dealership and I look forward to continuing a relationship with them in the future. More

Tae, our client advisor, was very knowledgeable and responsive to any questions or concerns I may have had. He did not pressure us one way or another, which we appreciate given nature sales nature of a responsive to any questions or concerns I may have had. He did not pressure us one way or another, which we appreciate given nature sales nature of a vehicle purchase. We will most certainly seek Tae’s assistance for the purchase of our next vehicle. Love this dealership. Love the car! More

Ron is a great person first, salesperson next. He was calm, patient, and caring. I began working with him with no initial intent whatsoever to purchase another vehicle. A quick glance at a car in front o calm, patient, and caring. I began working with him with no initial intent whatsoever to purchase another vehicle. A quick glance at a car in front of his desk stirred up a conversation between us. I still didn’t expect to do business with him, but my car had other plans I guess. After repairs needing to be done and feeling frustrated about pouring more money into it, I began working with Ron to identify what my options were. I’m walking away with a newer car and a lower payment. I appreciate Ron’s professionalism and support. Also, always appreciative of John Bertrand and Erik Rowland in the Service department for their friendliness, professionalism and thoroughness. More

Ron was great. He took good care of us. Excellent customer service. He did his best to find the vehicle we liked a Very friendly. customer service. He did his best to find the vehicle we liked a Very friendly. More

We just had a very pleasant buying experience with BMW of Silver Spring. Our salesman, Andre Arias, was fantastic. He was always prompt when responding to our emails and texts, and he treated us with the u Silver Spring. Our salesman, Andre Arias, was fantastic. He was always prompt when responding to our emails and texts, and he treated us with the utmost courtesy and professionalism. We also had the pleasure of meeting with Matt Moyer, the Sales Manager, who was available to answer our additional questions and to ensure our purchase went smoothly. Pedro Delgado, our finance manager, was friendly and he efficiently completed our paperwork in a timely manner Kuddos to all! More

Our salesman Roberto was amazing. He was able to anticipate our needs when making a decision to purchase a car. My husband and I had a lot of questions and test drove multiple vehicles, and Roberto anticipate our needs when making a decision to purchase a car. My husband and I had a lot of questions and test drove multiple vehicles, and Roberto was able to guide us in our search without being pushy. A big thank you to Roberto for making buying a car as enjoyable as it could be. More