BMW of Silver Spring

Wonderful! Brittany, our Client Advisor was very positive, helpful attentive to every detail, and made the transaction smooth. The manager, helped with questions about BMW’s Connected Driver Program positive, helpful attentive to every detail, and made the transaction smooth. The manager, helped with questions about BMW’s Connected Driver Program and Aaron handled the financial, tag and titling for us. All gracious, knowledgeable and hard working. We love our car and would highly recommend BMW of Silver Spring. More

It was a fantastic experience (even during a pandemic) It was a fantastic experience (even during a pandemic) they were very professional. Karen Herbert is phenomenal and I would recommend them to anybod It was a fantastic experience (even during a pandemic) they were very professional. Karen Herbert is phenomenal and I would recommend them to anybody very fast process thank you More

Bought my new 330i here today. Karen Herbert was very helpful and efficient. Made the whole process easy. I have used this dealership for vehicle servicing also, and they are excellent. helpful and efficient. Made the whole process easy. I have used this dealership for vehicle servicing also, and they are excellent. More

Kyle is phenomenal. This is a difficult time to go through the car buying process and he was right there with me through all the bumps in the road along the way. I live in Dumfries, VA, a 90-minute through the car buying process and he was right there with me through all the bumps in the road along the way. I live in Dumfries, VA, a 90-minute drive, and I was happy to make the trip 4-5 times purely because of how affable, attentive, responsive, and sincere Kyle was (even before meeting in person). As I said, there were issues along the way that got under my skin. Even though he had no control over the circumstances, he was nevertheless apologetic and took ownership of mistakes that may have been made even though he wasn't responsible. I could have easily purchased from one of the many dealers much closer to my home, but the guy is so great to work with that it instills loyalty not only to him but to the dealership as a whole. I couldn't recommend him any more highly. If you end up with Kyle, rest assured you'll be in good hands. If you haven't contacted the dealership yet, I strongly suggest that you request him as your client advisor. D. Logan More

After having my 750LI for more than 11 years (which I After having my 750LI for more than 11 years (which I absolutely loved) I wanted a "new" or "new to me" BMW SUV for my birthday. I had not committed After having my 750LI for more than 11 years (which I absolutely loved) I wanted a "new" or "new to me" BMW SUV for my birthday. I had not committed to which particular model yet, but knew I would know it when I found the perfect fit. I called and visited numerous BMW dealerships in the area looking for the right model. When I called BMW of Silver Spring, I was connected with Kyle Green to discuss a X6 I saw online. Kyle was very professional and diligent, yet not pushy or bothersome regarding my search for the right vehicle. As I shared with him updates on a X6 I had test driven from another dealership, he attentively LISTENED to my feedback and offered a suggestion to consider different from my original plan. The rest is history. The X5 Kyle suggested I come take a look at checked all my boxes. Being able to listen to customers and match them with just the right inventory is a skill set needed to be successful in sales. Kyle did that for me as well as being a true advocate when things were a bit "prickly" with the sales manager Iso. There were two occasions when I was just about done with the deal. First, as a registered nurse most dealerships offer a small incentive just as a thank you for service, especially during a pandemic. I serve the Montgomery County community in particular. Although Kyle tried to secure this courtesy for me from Iso, he was declined because I was not purchasing the car that night. I found that very distasteful, and I was not personally addressed. The second issue was regarding a service item on the vehicle. Kyle had to go back and forth almost the entire day being my advocate to avoid a deal breaker issue. We were able to come to an acceptable solution for all parties. Kyle's service started before my purchase and continues to this day. I value excellence in customer service. There are two other BMW dealerships closer to my home that I could use. I also value loyalty so my business has been earned at BMW of Silver Spring thanks to Kyle. It was also a pleasure working with the finance team as well. Pedro Delgado was very personable and super responsive in answering my emails and calls to make sure all my questions were answered promptly, and my needs were met. He even came in on his day off to close my deal personally. Gen Awanohara walked me through the process of setting up my APP and made sure I knew how to use it with all its nuances for treatments on the vehicle. I love my X5! More

First Class transaction! Desirea Jackson stayed in full communication the entire time from start to the final delivery to my residence. Very polite and a very professional sales associate with attention to communication the entire time from start to the final delivery to my residence. Very polite and a very professional sales associate with attention to detail when communicating. Iso Ebong, the Pre Owned Director was very easy to communicate with and executed the transaction very quickly. Probably the best I’ve ever seen. All done over the phone and in a matter of 30 mins. Silver Spring BMW, you will be my first choice if ever looking for a BMW!! Well done to all and thanks for making it a smooth deal. More