BMW of Silver Spring

⭐⭐⭐⭐⭐ I had an excellent experience working with Adrian Palmer. He was professional, knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all my questions, Adrian Palmer. He was professional, knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all my questions, explain my options, and make sure I felt comfortable and confident with my decision. He made the car-buying experience smooth, stress-free, and enjoyable without making me feel pressured. His customer service was outstanding, and I truly appreciated his honesty, communication, and willingness to go the extra mile to ensure I was satisfied. I highly recommend working with him if you’re looking at purchasing a BMW at BMW of Silver Spring with someone who genuinely cares about his customers and their experience. Thank you for making this such a great experience! More

Very helpful. Stayed open extra late to get the job done for us. Thank you. Stayed open extra late to get the job done for us. Thank you. More

The entire Sales process with Ms. Jackson was efficiently professional. Excellently conducted with respect and knowledge. Jackson was efficiently professional. Excellently conducted with respect and knowledge. More

Very pleasant experience. Made buying a certified pre owned very simple and efficient. Would recommend Made buying a certified pre owned very simple and efficient. Would recommend More

Abiola was a professional who worked hard to earn my business. He delivered on his promises. business. He delivered on his promises. More

"Truly Rewarding Experience" TLDR I started a journey with Tom 7 months ago. At that point I'd been researching my next vehicle for 6 months already. I'm not one to rush decisions, especially decisions with Tom 7 months ago. At that point I'd been researching my next vehicle for 6 months already. I'm not one to rush decisions, especially decisions at this level. I'd been in communication with an agent from another BMW store since January. I stopped into that store to look at an X5 xDrive 50e and an X7 M60i. I'd already heard about the upcoming iX3 50 xDrive. My intention was to drive X7 & X5 to see if I wanted one of those vehicles or if I wanted to wait on iX3. After the drives, I decided to wait. Once the news came out that ordering windows were opening up, I reached out to my contact to see what that process looked like. My contact wasn't able to provide me with much detail and wasn't sure when they would have access to orders. I got the idea in my head that the highest volume dealers in the area would likely have first dibs. After researching area sales volume, I reached out to BMW of Silver Spring first. Tom responded immediately and was able to tell me what the process will look like. Tom also mentioned that their store would be receiving some of the first allocations and that if I wanted to, I could be one of the lucky first customers. I was thoroughly impressed with Tom's knowledge of the process and his responsiveness. This would launch a number of firsts for me. This would be my first BMW, first EV and first vehicle I would order/purchase sight unseen. Tom's knowledge, communication and professionalism put me at ease so I jumped out on faith to take this journey with Tom. Just one day after connecting I was placing a deposit on a vehicle I hadn't test driven or even seen before. From the moment we first connected Tom maintained clear and timely communication. Tom kept me apprised of any updates and tracked the order timeline with me along the way. He sent me a reminder the weekend before, the day before and the morning that the order window opened up. While we were waiting on the order window to open and even after placing my order, Tom responded to all of my inquiries as I was comparing my interest in other vehicles to the iX3. The morning the order window opened we transferred the initial deposit to BMW, submitted my build and we were on our way. Tom even helped me change the build prior to production starting. This was helpful because prior to the order window opening I had no idea what all of the options and packaging would look like. Once the order window opened everyone was rushing to get to the front of the line and lock in a production number. It took almost 5 months from placing the official order to accepting delivery. BMW is a longstanding premium brand with global cache. Tom treated me as if we'd already had the well established relationship of a longterm client and consultant. Obviously I'm really excited and thankful for the blessings that have guided me through this journey. I am extremely grateful to Tom Bishop for helping me to make this as smooth, fun and rewarding as this experience has been. I'm not familiar with any of the other sales consultants at BMW of Silver Spring but I'm betting 10 times out of 10 that you will not have a better experience with anyone that isn't Tom. I'd like to share an additional kudos for Tolu Adetayo. I spent about an hour with Tolu learning all of the ins and outs of setting up my keys, profiles and preferences while we were topping off the charge on the vehicle. Tolu also shared his contact information should I have any follow up questions or future genius concerns. This is what gold star service looks like! Thank you Tom, Tolu and thank you BMW of Silver Spring! More