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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews

211 Reviews of BMW of Shrewsbury - Service Center

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October 12, 2024

Service Department was very courteous and explained why I was there. Service was faster than I expected. More

by Jnag61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Oct 15, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that our Service Department at BMW of Shrewsbury provided courteous and efficient service. Thank you for sharing your experience with us!

October 11, 2024

I have been working with Matt for a few years now and I always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! More

by elizklar87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Matt has consistently provided you with a great experience at BMW of Shrewsbury. Thank you for your continued trust and support!

October 10, 2024

Lance , as always was awesome and very helpful! He is a great asset to BMW of Shrewsbury. More

by JGill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

BMW of Shrewsbury responded

Thank you for this 5-star review of Lance and BMW of Shrewsbury! We hope you have a fantastic day!

October 09, 2024

Ethan was very helpful and made this experience very pleasant.The service was finished earlier than expected! More

by xx.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
Oct 09, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Ethan made your experience at BMW of Shrewsbury a pleasant one and got the service done ahead of schedule. Thank you for sharing this positive feedback!

October 09, 2024

I was fortunate enough to be paired with Matt for my service associate. I trust him and feel he isn’t trying to take advantage of me to get the most work done while I’m there. He explains what is nee More

by Dcmoss248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Shrewsbury responded

It's fantastic to hear that Matt has earned your trust and made you feel comfortable during your visits at BMW of Shrewsbury. We appreciate the feedback and are glad he could provide clear explanations for all necessary services. Thank you for choosing us!

October 09, 2024

Great attention to customer Service member Lance very responsive Always get friendly greeting with salesman Nate P More

by capecod01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Shrewsbury responded

Thank you for the wonderful feedback! We're delighted to hear that Lance and Nate provided great service at BMW of Shrewsbury. We appreciate your support and look forward to seeing you again soon!

October 08, 2024

Excellent service dept and the service advisor Matt is the best. Very receptive to your needs More

by davic1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Shrewsbury responded

Thank you, Davic1953, for reviewing BMW of Shrewsbury! We'll make sure your kudos reach Matt. Drive safely!

October 07, 2024

Service was excellent! Great communication with Peter and Deanna ! So accommodating and first class from start to finish More

by Frannyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

BMW of Shrewsbury responded

Frannyk, we're delighted to hear that Peter and Deanna provided you with excellent service at BMW of Shrewsbury. Thank you for sharing your experience!

October 06, 2024

Busy,courteous,professional but too far from Webster to be faithful to..Thank you too many More

by Paeubro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Oct 07, 2024 -

BMW of Shrewsbury responded

Paeubro, we are happy to hear that the BMW of Shrewsbury team was courteous and professional. We understand that location is important when it comes to servicing your vehicle, but if you need anything in the future, we are here to help!

October 02, 2024

We had an outstanding experience from initial contact to purchase and most recently first service done. Highly recommend dealership. More

by Pfraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Shrewsbury responded

Pfraser, we're delighted to hear about your outstanding experience with BMW of Shrewsbury! Thanks for the high recommendation and continued support.

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