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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
260 Reviews
Call Service Center (508) 581-5500

260 Reviews of BMW of Shrewsbury - Service Center

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November 30, 2024

Peter was friendly, helpful, and responsive. It’s a beautiful building and plenty of places to sit. More

by Jwow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

BMW of Shrewsbury responded

Thank you for the kind words for Peter. We appreciate your support and feedback about our team here at BMW of Shrewsbury.

November 28, 2024

The dealership always make me feel that they are there just for me and truly want to please me. Lance Gendron has been especially helpful. More

by tarashuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance and the team at BMW of Shrewsbury made you feel valued! Thank you for sharing your experience with us.

November 27, 2024

Always great customer service. Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises. More

by Bwolcott71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your positive experience with us at BMW of Shrewsbury! We're delighted to hear that Matt consistently provides excellent communication and transparency. We look forward to serving you again in the future!

November 24, 2024

Excellent experience with Lance in the service department . He took the rime to answer all of my questions. More

by ntretter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance provided an excellent experience for you at BMW of Shrewsbury. Our team is always here to ensure all your questions are answered!

November 24, 2024

Thank you Petee for the exceptional service and recommendations. Your service team is the best! More

by manojbala@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

BMW of Shrewsbury responded

Thank you for the wonderful review of Peter and the BMW of Shrewsbury Team!

November 22, 2024

Matt in Service is knowledgeable, helpful, professional, and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day. More

by Rnrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the BMW of Shrewsbury team provided such efficient service for you. We're glad everything was taken care of smoothly, even without your presence at the dealership!

November 21, 2024

Had the rim repaired for a dent would’ve thought they would’ve cleaned the whole tire not just a little spot. The dent was in. More

by Bobshousewarmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Douglas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

On time. Near showroon with work space. Professional experience all around even though I did not buy car there More

by MLD3056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're glad to hear that our professional service and facilities left a positive impression, even without a purchase. We hope to see you again in the future!

November 19, 2024

High-quality service, a great waiting area, and, more importantly, a professional service advisor, Matt, who is on top of needed services. More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that you enjoyed the high-quality service and waiting area at BMW of Shrewsbury. Matt is indeed a valuable part of our team, ensuring all services are top-notch. Thank you for your feedback!

November 17, 2024

From the moment I walked in to the service area then the customer reception desk i was greeted by 2 smiling women then onto Ethan. He explained everything so I could understand what was going to happen. The More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Nov 18, 2024 -

BMW of Shrewsbury responded

Sonny, it's wonderful to hear that Ethan and the team at BMW of Shrewsbury provided such a welcoming experience. We're glad you felt informed and comfortable during your visit. Thanks for sharing!

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