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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
260 Reviews

260 Reviews of BMW of Shrewsbury - Service Center

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December 11, 2024

Great service,great people Matt was terrific and prices very fair. I have 4 family members that are customers there, and are all happy. More

by angpiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the team at BMW of Shrewsbury provided you with great service and fair prices! We're thrilled your family members are also happy customers. Thanks for sharing this wonderful feedback!

December 11, 2024

This was my first service visit with BMW of Shrewsbury, the staff was exceptional. Ethan was Managing the service for my car and he was both professional and attentive. Based on first impressions and the More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan/ Service Department
Dec 11, 2024 -

BMW of Shrewsbury responded

Cliff, we're delighted to hear that Ethan and the team at BMW of Shrewsbury provided you with exceptional service. Thank you for recommending us; we look forward to serving your BMW needs in the future!

December 10, 2024

All my encounters at this dealership have been professional. They care about their customers and work hard to ensure their needs are taken care of. More

by Kmulla1036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're delighted to know that our team has consistently provided professional service and prioritized customer care. We look forward to serving you again in the future!

December 09, 2024

Pleasant experience buying my vehicle. Service side of things was a nightmare. Communication was poor. Number of things I am unhappy about. Been a customer of BMW for 6 months and alre More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Marcello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan is the person I worked with in service.
December 08, 2024

Always a great experience to deal with Lance at BMW Shrewsbury. Very efficient and helpful. I highly recommend this dealership. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Macomber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Shaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

BMW of Shrewsbury responded

Joe, we're delighted to hear that Lance provided you with such a positive experience at BMW of Shrewsbury. Thank you for the recommendation!

December 06, 2024

Peter Neslucen goes way above and beyond to satisfy his customers. He is very courteous and accommodating. He always goes the extra mile More

by Jkbhealth053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided exceptional service at BMW of Shrewsbury! Our team is dedicated to going the extra mile for our customers. Thank you for sharing your experience with us!

December 04, 2024

I appreciate discussing the work needing to be done with my service advisor and not being pressured on any decisions. This visit among other things I was told the cost of adding DEF and new wipers. I chose More

by mark_queijo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

BMW of Shrewsbury responded

Mark, we're delighted to hear that Peter provided a pressure-free experience for you at BMW of Shrewsbury. It's great knowing our team respects your decisions and keeps the process transparent. Thank you for sharing!

December 04, 2024

Honest, experienced service crew. Lance is THE BEST. Intelligent, straightforward and loves cars. Easily my favorite dealership in this region. More

by scanlon82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance and our service crew at BMW of Shrewsbury made such a positive impression! Thank you for choosing us as your favorite dealership in the region. We look forward to serving you again soon!

December 01, 2024

Easy scheduling prompt service ready in promised time Price was pretty competitive for oil change in the brake job More

by rajani4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that you found the service at BMW of Shrewsbury prompt and competitively priced. Thank you for choosing us, and we look forward to assisting with your future needs!

November 30, 2024

My car was taken in time and delivered when promised. Waiting area was well lit with coffee and snacks. Peter explained what was being done at the appointment and took time to answer my questions regard More

by TKRowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're glad to hear that Peter and the team at BMW of Shrewsbury provided timely service and a comfortable waiting area. We appreciate your feedback, and we're here if you have any more questions in the future!

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