BMW of Shrewsbury - Service Center

I have worked with Matt many times. He is always professional and willing to spend time explaining the work that needs to be done on my car. This time he worked to get the car to me as He is always professional and willing to spend time explaining the work that needs to be done on my car. This time he worked to get the car to me as quickly as possible. More

Very personable & welcoming staff as you drive in. Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pl Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pleasant experience. More

The dealer was easy to deal with quick to respond to my request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I wo request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I would recommend them! More

I’ve been a customer at this location for 5 years Z they provide excellent customer service and fast quick service. provide excellent customer service and fast quick service. More

I always bring my car to BMW for service and genuine OEM parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! More

Matt always makes the service experience easy and enjoyable. When I go in for service, I always hope that I get to work with him because he gets it! enjoyable. When I go in for service, I always hope that I get to work with him because he gets it! More

Ethan greeted me for appointment explained the process. Invited me to sit & wait. Car complete in 1.5 hrs. Excellent service. Invited me to sit & wait. Car complete in 1.5 hrs. Excellent service. More

BMW Shrewsbury- fantastic dealership! I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I I have been a customer of BMW Shrewsbury for years and have always appreciated the people/service from both the sales & service teams. As of late I have been working with Peter in service and he is great .. Peter is knowledgeable from what’s going on with my car to accurately estimating the amount of time required for service. More

Lance was great. Solid communication throughout the process. He had to have part shipped in same day. Fantastic job. Solid communication throughout the process. He had to have part shipped in same day. Fantastic job. More

Nobody greeted me for my inservice and did not explain the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it w the wait time nor offered me available complimentary snacks and refreshments. Upon my initial appointment , I was told 1 hour but when I arrived it was a 2 hour wait. All I can listen to was the sales staff talking as if it was varsity locker room. Nobody came by to give me an update until 2 hours later to tell me car needed further service and it would an additional 1 hour to do the other service. In the process, my wife’s glasses was lost where originally it was clipped on the sun visor. Very unpleasant experience indeed. More