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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews

211 Reviews of BMW of Shrewsbury - Service Center

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October 29, 2024

As usual I was cared for like a member of the family. Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this More

by Elizabeth Van Atten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Ed
Oct 29, 2024 -

BMW of Shrewsbury responded

Elizabeth, we're delighted to hear that Deanna, Sam, and Ed made you feel like family at BMW of Shrewsbury. Your trust and confidence mean the world to us! Thank you for your kind words.

October 28, 2024

Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

BMW of Shrewsbury responded

We are honored to receive your support, Theo. Thank you! - BMW of Shrewsbury Team

October 27, 2024

Matt was extremely helpful, detail oriented, and went above and beyond to accommodate all of my issues. Thank you Matt! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

BMW of Shrewsbury responded

Rick, we're delighted to hear that Matt provided such exceptional service at BMW of Shrewsbury. Thank you for sharing your experience with us!

October 26, 2024

Explains in details what needs to be done and how much it should cost you before work is done More

by georgeodoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Oct 28, 2024 -

BMW of Shrewsbury responded

Thank you, George, for reviewing BMW of Shrewsbury!

October 26, 2024

Pete Neslusan has been my service advisor for 5 years. I keep coming back because he knows the business, works with me and delivers consistently and professionally. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

BMW of Shrewsbury responded

John, it's fantastic to hear that Pete has been providing you with such reliable service over the years at BMW of Shrewsbury. We appreciate your loyalty and look forward to continuing this great relationship!

October 25, 2024

My BMW has been being serviced here for over a decade. They do great work and the rates are competitive More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

BMW of Shrewsbury responded

Thank you for trusting BMW of Shrewsbury with your vehicle's service needs over the years! We're delighted to hear that our work and competitive rates have kept you satisfied. We look forward to continuing to serve you in the future!

October 24, 2024

The service was efficient with a minimum wait. Pleasant atmosphere. Matt provided an excellent customer service. More

by juliarothschild
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Shrewsbury responded

Julia, we're delighted to hear that Matt and the team at BMW of Shrewsbury provided you with efficient service in a pleasant atmosphere. Thank you for sharing your experience!

October 24, 2024

Always a pleasure, great staff, friendly and outgoing. Everyone say hello and makes you feel welcome! More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Gonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
Oct 25, 2024 -

BMW of Shrewsbury responded

Fran, we're delighted to hear that you felt welcomed by our team at BMW of Shrewsbury! Thanks for sharing your experience with us.

October 24, 2024

I brought my BMW in for service at Mcgovern BMW of Shrewsbury. My service advisor Ethan communicate clear expectations, was very responsive, and knowledgeable. I couldn't ask for a better service expe More

by seanyoung1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Oct 25, 2024 -

BMW of Shrewsbury responded

Sean, we're delighted to hear that Ethan and the team at BMW of Shrewsbury provided such a seamless service experience for you. Thank you for sharing your positive feedback!

October 23, 2024

Outstanding service and very professional. Everybody in the service department treats you with respect and are very knowledgeable. More

by Jerryg67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Macomber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, Nate, Nate, Ryan, Jean, Ash, Joe and Garret.
Oct 23, 2024 -

BMW of Shrewsbury responded

Jerry, we're delighted to hear about your positive experience with our service department at BMW of Shrewsbury. Thank you for the kind words and support!

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