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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
291 Reviews
Call Service Center (508) 581-5500

291 Reviews of BMW of Shrewsbury - Service Center

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January 31, 2025

Only issue is it took about an hour and a half longer than was told it would take More

by Mustangrd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your support of BMW of Shrewsbury!

January 31, 2025

Theo took the time to effectively communicate and to reassure me about the health of my car More

by woodruff0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Cossin
Report | Print
Jan 31, 2025 -

BMW of Shrewsbury responded

Thank you for leaving BMW of Shrewsbury a five-star review! We are glad Theo communicated well and ensured your vehicle ran smoothly.

January 26, 2025

Diagnosed the issue with the car and explained it well. Would definitely recommend this shop More

by atluri.srikalyan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Jan 27, 2025 -

BMW of Shrewsbury responded

Atluri, it was our pleasure to assist you. Thank you from all of us here at BMW of Shrewsbury!

January 25, 2025

Professional, clean, quality service. Went above and beyond to answer my questions about the service. More

by fj.donino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

BMW of Shrewsbury responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury provided professional and quality service. If you have any more questions, feel free to reach out anytime!

January 25, 2025

Lance my service advisor is very professional and he helped to resolve my issues and cont More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

BMW of Shrewsbury responded

Hi Dave, thanks so much for taking the time to leave BMW of Shrewsbury a great review of Lance!

Jan 28, 2025 -

Dave responded

You’re welcome, keep do a great job.

January 25, 2025

Best service,best customer service ,got the best cars ,waiting room is amazing. Thank you More

by lalamaria02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

BMW of Shrewsbury responded

Maria, thanks for the awesome review of BMW of Shrewsbury!

January 25, 2025

Theo was professional and attentive. The waiting area provides coffee, power and a comfortable place to hang out More

by mghalpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Jan 27, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Theo provided professional and attentive service at BMW of Shrewsbury. It's great to know you enjoyed our comfortable waiting area with coffee and power amenities. Thanks for sharing your experience!

January 23, 2025

Matt was great as far as letting me know what was going on. The car took long but my choice to wait. More

by Joyce.Mathews.oliveri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

BMW of Shrewsbury responded

Joyce, thank you for sharing this praise for Matt! We appreciate your patience and look forward to your next visit to BMW of Shrewsbury. Until then!

January 22, 2025

Lance at BMW in Shrewsbury always provides support and attention when needed. He is excellent at communicating any issues and works with me to get what is required of my car completed. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Lance consistently provides excellent support and communication at BMW of Shrewsbury. Thank you for sharing your experience, and we're here whenever you need us!

January 22, 2025

Theo was great. He kept me informed and explained all work that needed to be done. More

by john_stephens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Jan 22, 2025 -

BMW of Shrewsbury responded

John, we are glad to hear that Theo provided excellent service. Thanks for choosing BMW of Shrewsbury!

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