BMW of Shrewsbury - Service Center

Recently had Brake service on my car. Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! More

In my 2 year ownership I had an instance with my BMW X5 when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at f when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at first they wanted me to pay out of pocket. I had a little argument with them, and at the end the dealer fixed it under the warranty. I would suggest anyone to carefully read their warranty contracts. Overall experience has been fine but it can be better. More

Exceptional service after car towed there Ethan was very professional.they diagnosed problem very quickly and helped me get an Uber to get a rental. professional.they diagnosed problem very quickly and helped me get an Uber to get a rental. More

Lance always keeps me up to date with my car needs. Lance is always 100% customer service Lance is always 100% customer service More

I love the customer service that BMW of Shrewsbury have to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. More

Amazing team at McGovern BMW. Matt has always been great to deal with and is a main reason I continue to buy and have my M’s serviced here. This visit was a routine service check. Matt has always been great to deal with and is a main reason I continue to buy and have my M’s serviced here. This visit was a routine service check. I apologize for not remembering the gentleman’s name who greeted me when I pulled in, he set the tone for a good visit, wonderfully pleasant. Kudos to Matt and the McGovern group. See you next time. More

Great experience, comfy lounge area, speedy service, oil change was done properly, and within a reasonable time change was done properly, and within a reasonable time More

Great communication throughout the appointment. Lance clearly explained the work that was completed. Very professional. Lance clearly explained the work that was completed. Very professional. More

They found out exactly what was wrong with my tires and fixed it. Also replacing other tires and an alignment the was well over due! Great work! fixed it. Also replacing other tires and an alignment the was well over due! Great work! More

All services requested were completed and the wait time was reasonable. I’ve purchased or leased multiple vehicles from this dealership, so I continue to appreciate each positive experience. was reasonable. I’ve purchased or leased multiple vehicles from this dealership, so I continue to appreciate each positive experience. More