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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews
Call Service Center (508) 581-5500

211 Reviews of BMW of Shrewsbury - Service Center

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November 17, 2024

Amazing service. . loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed! More

by epsteinfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury provided you with amazing service and efficient communication. It's great to know we could resolve the brake issue in just one day! Thank you for choosing us, and drive safely!

November 16, 2024

Very professional. Customer service is SUPERB! Right down to text messages while car is in service! More

by Mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

BMW of Shrewsbury responded

We appreciate your kind words for the BMW of Shrewsbury team. Thanks for your support!

November 15, 2024

In full transparency, they took video and showed me the problems I had with my car, so there were no questions. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

BMW of Shrewsbury responded

Gino, we're glad to hear that the team at BMW of Shrewsbury provided you with clear and transparent service. Thanks for sharing your experience!

November 15, 2024

Great sales and service team. Everyone that I have dealt with is extremely genuine and honest. More

by Eric T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Kalp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

BMW of Shrewsbury responded

Thank you for sharing this kind feedback about our sales and service teams, Eric. We appreciate your support here at BMW of Shrewsbury!

November 13, 2024

The people I worked with were accommodating and gave me accurate estimates of costs as well waiting times. I didn’t feel that I was overcharged and trust what was said. Frankly, I didn’t feel that way More

by jamesdelsignore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley
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Nov 13, 2024 -

BMW of Shrewsbury responded

James, we're delighted to hear that you had a positive experience with our team at BMW of Shrewsbury. Thank you for trusting us and sharing your feedback!

November 13, 2024

Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. More

by whermans24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and kept you well-informed. We appreciate your feedback and look forward to serving you again in the future!

November 13, 2024

The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

by Kctanker2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo
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Nov 14, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Theo provided you with exceptional service at BMW of Shrewsbury! Thank you for sharing your experience, and we look forward to serving you in the future.

November 12, 2024

Exceptional as usual. Explain the technical and admin procedures for the customer.always efficient and professional. More

by Romegfritzbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Nov 12, 2024 -

BMW of Shrewsbury responded

Thanks for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury has consistently provided you with such efficient and professional service. We appreciate your support and look forward to assisting you again in the future!

November 12, 2024

Everyone is nice, professional and works as one team. The dealership is also clean and welcoming. More

by JGATHERU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

BMW of Shrewsbury responded

Thanks for the awesome review of BMW of Shrewsbury!

November 11, 2024

They have been very nice and easy to work with. When I need service they pick up my car and give me a loaner. More

by Stanleybaron69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Powers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury has made your service experience convenient and pleasant. Thanks for sharing your feedback!

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