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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
185 Reviews
Call Service Center (508) 581-5500

185 Reviews of BMW of Shrewsbury - Service Center

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November 05, 2024

Sam is always A great help at BMW! He is very knowledgeable and helps me decide the best solution each time for my car. More

by orozcod0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Nov 06, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Sam consistently provides you with knowledgeable assistance at BMW of Shrewsbury! Thank you for sharing your experience, and we're here whenever you need us.

November 03, 2024

And happy with the work they do they very professional I recommend BMW Shrewsburyyou that’s why I always go back More

by sabinojj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

BMW of Shrewsbury responded

Thank you for your recommendation! We're delighted to hear that you're pleased with the professional service at BMW of Shrewsbury. We look forward to welcoming you back again soon!

Nov 07, 2024 -

sabinojj1 responded

Thank you i’m going back soon for another service thank you for the care

November 02, 2024

Quoted me $10k in repairs. Took it to an independent mechanic who reviewed the dealers list and told me all I needed was new tires at $1400. The rest was nonsense. This isn’ More

by Viper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2024

Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

October 29, 2024

As usual I was cared for like a member of the family. Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this More

by Elizabeth Van Atten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Ed
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Oct 29, 2024 -

BMW of Shrewsbury responded

Elizabeth, we're delighted to hear that Deanna, Sam, and Ed made you feel like family at BMW of Shrewsbury. Your trust and confidence mean the world to us! Thank you for your kind words.

October 28, 2024

Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

BMW of Shrewsbury responded

We are honored to receive your support, Theo. Thank you! - BMW of Shrewsbury Team

October 27, 2024

Matt was extremely helpful, detail oriented, and went above and beyond to accommodate all of my issues. Thank you Matt! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

BMW of Shrewsbury responded

Rick, we're delighted to hear that Matt provided such exceptional service at BMW of Shrewsbury. Thank you for sharing your experience with us!

October 26, 2024

Explains in details what needs to be done and how much it should cost you before work is done More

by georgeodoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Oct 28, 2024 -

BMW of Shrewsbury responded

Thank you, George, for reviewing BMW of Shrewsbury!

October 26, 2024

Pete Neslusan has been my service advisor for 5 years. I keep coming back because he knows the business, works with me and delivers consistently and professionally. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

BMW of Shrewsbury responded

John, it's fantastic to hear that Pete has been providing you with such reliable service over the years at BMW of Shrewsbury. We appreciate your loyalty and look forward to continuing this great relationship!

October 25, 2024

My BMW has been being serviced here for over a decade. They do great work and the rates are competitive More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

BMW of Shrewsbury responded

Thank you for trusting BMW of Shrewsbury with your vehicle's service needs over the years! We're delighted to hear that our work and competitive rates have kept you satisfied. We look forward to continuing to serve you in the future!

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