BMW of Shrewsbury - Service Center

This was my third time going to this dealer. The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produc The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produced a report pointing 4 things that need to be addressed. I took care of 2 of those 4 things outside of the dealer at another mechanic in October 2024. A year later (March 2025), I bring the car in again for an oil change. I was told that in order to reset the service minder, I must buy the additional diagnostics package for 1 hour labor, in which they will check the car from front to back. If I do not buy this 1-hr diagnostics then it will not reset the Service Minder on the car. Therefore I purchased it. Now during the diagnostics, they reported 5 problems - 2 of these were simply carried over from the previous year. Basically implying that they did not actually check these things, rather they simply carried them over, because I did not do the repair at their place. These 2 things were replace the belt and the tensioner, as well as flush the engine coolant. These were both take care of just 5 months ago. Really??? You are going to charge me 1 hour of labor with the claim that you will be "looking at things", and then report real problems, not just skimp over things and carry forward items from previous inspections. This is pure cheating, xxxxx. I have lost all trust in this place, and will never go back ever ever again! More

Peter was great! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! More

They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More

Terrific after-purchase service. Always. Details are unnecessary. Sam supports customer needs and provides timely advice. Always. Details are unnecessary. Sam supports customer needs and provides timely advice. More

Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More

Sam, advisor is very professional and experienced He takes care of the issues and advised us anything is needed for the service. takes care of the issues and advised us anything is needed for the service. More

I had to bring my suv in for a recall and it was very easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experienc easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experience and the service manager Lance, top notch. More

My Sevice experience was flawless. Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to Matt was very helpful and handled my need quickly as he usually does! I had a flat tire and had to have my car towed in. It was questionable as to if the flat could be plugged. It was Friday afternoon and I needed the car for the weekend. Matt tried it and It held. Got me through a few days until I could replace the tire. More

The service is the best! Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go ther Car was ready when promised. Came back super clean. I’ve been having my cars service at Shrewsbury for a very long time and would continue to go there. Their mechanics and customer service people are knowledgeable, very professional and courteous. Would highly recommend them! More

Service advisor was candid and truthful when asked questions about my car. You are 15 words is arbitrary and annoying questions about my car. You are 15 words is arbitrary and annoying More