BMW of Shrewsbury - Service Center

High-quality service, a great waiting area, and, more importantly, a professional service advisor, Matt, who is on top of needed services. importantly, a professional service advisor, Matt, who is on top of needed services. More

From the moment I walked in to the service area then the customer reception desk i was greeted by 2 smiling women then onto Ethan. He explained everything so I could understand what was going to happen. The customer reception desk i was greeted by 2 smiling women then onto Ethan. He explained everything so I could understand what was going to happen. There were no surprises. Waiting area was nicely appointed. Seemed like a busy morning and everyone was smiling. More

Amazing service. . loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed! . loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed! More

Very professional. Customer service is SUPERB! Right down to text messages while car is in service! Customer service is SUPERB! Right down to text messages while car is in service! More

In full transparency, they took video and showed me the problems I had with my car, so there were no questions. problems I had with my car, so there were no questions. More

Great sales and service team. Everyone that I have dealt with is extremely genuine and honest. Everyone that I have dealt with is extremely genuine and honest. More

The people I worked with were accommodating and gave me accurate estimates of costs as well waiting times. I didn’t feel that I was overcharged and trust what was said. Frankly, I didn’t feel that way accurate estimates of costs as well waiting times. I didn’t feel that I was overcharged and trust what was said. Frankly, I didn’t feel that way with the previous dealership. More

Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. process. The service technician kept me well informed and was extremely courteous. More

The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

Exceptional as usual. Explain the technical and admin procedures for the customer.always efficient and professional. Explain the technical and admin procedures for the customer.always efficient and professional. More