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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
373 Reviews
Call Service Center (508) 581-5500

373 Reviews of BMW of Shrewsbury - Service Center

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June 27, 2025

Amazing customer service! Yvonne always checks in and follows up with any questions. 5 stars! More

by Melindaltrifone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Gonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Binnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

BMW of Shrewsbury responded

Thank you for the amazing feedback! We're always happy to provide this level of customer support at BMW of Shrewsbury.

June 25, 2025

BMW of Shrewsbury always gives me the best quality service. Very honest you can trust what they say More

by dvaleri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review, thank you!

June 23, 2025

Good experience. Work was done on time and explained well. I just wish work done at the dealers wasn’t so expensive. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Shrewsbury responded

We're glad to hear you had a good experience with us at BMW of Shrewsbury. We understand your concerns about pricing and appreciate your feedback. Thank you for choosing our dealership!

June 23, 2025

Appointment made online which was easy. Left X5 for an exterior detail fore the day. Picked up at end of day and X5 looks new. More

by Dejasix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Shrewsbury responded

Deja, we're so happy to hear that your BMW X5 looks brand new after the exterior detail at BMW of Shrewsbury! Thanks for choosing us and sharing your experience.

June 22, 2025

I simply can’t say enough about my Service Rep Matt Roy. Always very helpful with service suggestions ONLY when needed on our 2001 (24 years old) 330 XI with 99,200 original miles. More

by rustyonail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your experience with Matt at BMW of Shrewsbury! It's awesome to hear that his helpful service suggestions have made a positive impact on maintaining your 2001 BMW 330 XI. We appreciate your trust in us and look forward to continuing this journey together!

June 22, 2025

Excellent service and follow up. I trust them and their staff. I recommend them to all More

by lynn.econome65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Shrewsbury responded

Thank you for the lovely feedback about our service at BMW of Shrewsbury! We appreciate your recommendation and look forward to seeing you down the road.

June 20, 2025

Samuel at BMW of Shrewsbury provided a very professional service. He listed couple of recommendations and explained what they found. The waiting room is also comfortable. It’s a great experience. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samual
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Jun 20, 2025 -

BMW of Shrewsbury responded

David, we're delighted to hear that Samuel provided you with a professional service and made your visit at BMW of Shrewsbury enjoyable. Thank you for sharing your experience!

June 20, 2025

Always a great experience. The work is done on an efficient timely basis and the communication is excellent. More

by Rad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Shrewsbury responded

Rad, thank you for sharing your positive experience with BMW of Shrewsbury! We're delighted to hear that our team provided efficient service and excellent communication. We look forward to serving you again in the future!

June 19, 2025

Excellent service and communication. All work that was needed was thoroughly reviewed as well as possible options. More

by Rmasiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

BMW of Shrewsbury responded

Rmasiello, we're thrilled to hear you had an excellent experience with our team at BMW of Shrewsbury. Thank you for highlighting the service and communication!

June 19, 2025

Ethan is very knowledgeable and pleasant, would like to work with him again . Like McGovern BMW dealership . More

by peterpuzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

BMW of Shrewsbury responded

Peter, we're delighted to hear that Ethan provided such a positive experience at BMW of Shrewsbury. We look forward to welcoming you back in the future!

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