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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
205 Reviews

205 Reviews of BMW of Shrewsbury - Service Center

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December 21, 2024

Peter did an excellent job! Truly appreciate the service! Would highly recommend this dealership when you a new car or need service! More

by Paida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

BMW of Shrewsbury responded

Thank you for the recommendation! We're delighted to hear that Peter provided excellent service at BMW of Shrewsbury. We look forward to assisting you with any future car needs!

December 20, 2024

It was a quick state inspection. I didn't have an appointment but they got it done fast. As always Matt Roy went above and beyond to get me in and out. Alan the tech who did the stic More

by Ryanhord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan the tech
Dec 20, 2024 -

BMW of Shrewsbury responded

Ryan, we're delighted to hear that Matt and Alan provided you with efficient service at BMW of Shrewsbury. Thanks for trusting us with your state inspection! Safe travels on those Massachusetts roads!

December 19, 2024

Easy to book, great service, great communication. Really appreciate service manager Sam- he made it so easy! More

by triciaelbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 19, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Sam and the team at BMW of Shrewsbury provided you with such a seamless experience. Thank you for sharing your positive feedback, Tricia!

December 18, 2024

Lance in Service was incredibly helpful, professional and efficient. Great experience with him and the team. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance and the team provided you with a great experience at BMW of Shrewsbury. Thank you for sharing your positive feedback!

December 11, 2024

This was my first service visit with BMW of Shrewsbury, the staff was exceptional. Ethan was Managing the service for my car and he was both professional and attentive. Based on first impressions and the More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan/ Service Department
Dec 11, 2024 -

BMW of Shrewsbury responded

Cliff, we're delighted to hear that Ethan and the team at BMW of Shrewsbury provided you with exceptional service. Thank you for recommending us; we look forward to serving your BMW needs in the future!

December 11, 2024

Great service,great people Matt was terrific and prices very fair. I have 4 family members that are customers there, and are all happy. More

by angpiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the team at BMW of Shrewsbury provided you with great service and fair prices! We're thrilled your family members are also happy customers. Thanks for sharing this wonderful feedback!

December 10, 2024

All my encounters at this dealership have been professional. They care about their customers and work hard to ensure their needs are taken care of. More

by Kmulla1036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're delighted to know that our team has consistently provided professional service and prioritized customer care. We look forward to serving you again in the future!

December 09, 2024

Pleasant experience buying my vehicle. Service side of things was a nightmare. Communication was poor. Number of things I am unhappy about. Been a customer of BMW for 6 months and alre More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Marcello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan is the person I worked with in service.
December 08, 2024

Always a great experience to deal with Lance at BMW Shrewsbury. Very efficient and helpful. I highly recommend this dealership. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Macomber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Shaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

BMW of Shrewsbury responded

Joe, we're delighted to hear that Lance provided you with such a positive experience at BMW of Shrewsbury. Thank you for the recommendation!

December 06, 2024

Peter Neslucen goes way above and beyond to satisfy his customers. He is very courteous and accommodating. He always goes the extra mile More

by Jkbhealth053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided exceptional service at BMW of Shrewsbury! Our team is dedicated to going the extra mile for our customers. Thank you for sharing your experience with us!

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