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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
210 Reviews

210 Reviews of BMW of Shrewsbury - Service Center

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May 20, 2024

I have had great service at this dealership before so I choose to drive all the way there instead of a dealership closer to me. On the way there I had a rock hit my windshield I originally made an appoi More

by ameliamonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
May 16, 2024

Best dealership for sales and service. Only place I will consider buying a car from. More

by mxscire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

BMW of Shrewsbury responded

All of us at BMW of Shrewsbury are happy to see this wonderful feedback! Thank you for your kind words. We are here for anything else you might need down the road!

May 15, 2024

Great product but even better people! Purchased my first BMW in 2012 at this dealership, Steve Shifmen got me to upgrade to the 550i and he wasn’t wrong. Even though it’s changed ownershi More

by Chefboule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Kalp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bates
May 15, 2024 -

BMW of Shrewsbury responded

We're delighted to know that our team at BMW of Shrewsbury has consistently provided you with outstanding service over the years. It's great to see familiar faces like Steve, Matt, Tom, and Gene mentioned! We appreciate your loyalty and look forward to serving you in the future. Enjoy your new X6 M Competition!

May 15, 2024 -

Chefboule responded

Awesome I received a response so quickly. It is very important to recognize those who make the business work day to day and who do it so well. BTW, I traded that X6M for a Denali 1500 at the McGovern GMC down the road in 2022 but ordered my current M4 competition with Gene in 2022, turned out to be a 50th anniversary edition, love it-she's a beast. You'll be serving me soon as I've requested a spot to order the new release of the M5 competition with Gene once available, see you all then!!

May 14, 2024

"This auto dealership boasts a top-notch facility, combining excellent customer service with a state-of-the-art service center to ensure both you and your vehicle are well taken care of." More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

BMW of Shrewsbury responded

We're delighted to know you appreciated our facility and the customer service at BMW of Shrewsbury. We strive for excellence in all areas, so it's great to see that reflected in your experience. Thanks for sharing!

May 11, 2024

Peter was very professional and courteous. He addressed the service issue and accommodated all of my requests. More

by Jacqueline.mcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Shrewsbury responded

Jacqueline, we're glad to know Peter was able to assist you with your service needs at BMW of Shrewsbury. Thanks for the positive feedback!

May 08, 2024

They fit me in at last minute on an urgent situation. Service advisor is knowledgeable and helpful. Great experience overall More

by Vivian.yu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Young
May 08, 2024 -

BMW of Shrewsbury responded

Vivian, we're glad to know our team at BMW of Shrewsbury was able to accommodate you and provide a great experience. Thanks for sharing your feedback!

May 08, 2024

Easy to deal with. Got great support to handle out of warranty service. Lance handled all seamlessly and did a great job More

by capecod01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Gonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Reindorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Huaman
May 08, 2024 -

BMW of Shrewsbury responded

We're glad to know that Lance and our team at BMW of Shrewsbury could provide you with seamless support for your out-of-warranty service. Thanks for sharing this positive feedback!

May 07, 2024

The service staff goes above and beyond to accomodate, keep me updated, make great suggestions. They really care about my experience. I am grateful to have Peter and his Team. More

by Jstolberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys taking in cars in the garage are great too
May 07, 2024 -

BMW of Shrewsbury responded

Jstolberg, we're delighted to know that Peter and the team at BMW of Shrewsbury have been able to provide you with top-notch service. Thanks for sharing your experience!

May 06, 2024

Everyone I encountered, from the front desk to the agent, was helpful, knowledgeable, professional, and, most of all, friendly! More

by jdgrande3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
May 06, 2024 -

BMW of Shrewsbury responded

We're delighted to know you had such a positive experience with our team at BMW of Shrewsbury! Thanks for sharing your feedback!

March 27, 2024

I've done business with its dealership for at least 25 years. And i've always gotten extremely great service More

by Mgreycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanne Rattey
Mar 27, 2024 -

BMW of Shrewsbury responded

We're so glad to have had your support for over 25 years here at BMW of Shrewsbury! It's wonderful to know you've consistently received great service. Here's to many more successful years together!

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