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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
210 Reviews

210 Reviews of BMW of Shrewsbury - Service Center

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June 02, 2024

My service was easy to schedule, everything was explained clearly, they helped identify all applicable warranties and coverage, everyone was super nice, and they were very communicative through the process. More

by krisragosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jun 03, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that your service was smooth and that our team at BMW of Shrewsbury explained everything clearly. Thanks for the kind words - safe travels!

June 01, 2024

Excellent service people was very helpful and very informative and hapitqlity was good , no issues at all More

by ancal9
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanne Rattey
Jun 03, 2024 -

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that our team at BMW of Shrewsbury provided excellent service and hospitality. We appreciate your support!

May 31, 2024

Matt is the best! He takes great care of my vehicle and i won’t see anyone else for service More

by Khamilton914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

BMW of Shrewsbury responded

We really appreciate your kind words about Matt! Thank you for choosing BMW of Shrewsbury and for sharing your experience. Drive safely!

May 25, 2024

Matt Roy was terrific as always. Service is always excellent. And issues are carefully reviewed and explained. More

by g6pdhmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that Matt Roy and our team at BMW of Shrewsbury provided excellent service. We appreciate your support!

May 24, 2024

The appointment was easy to schedule, I was helped immediately, and the service was done on time without hassle. More

by Thomas_hennessy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 26, 2024 -

BMW of Shrewsbury responded

Thomas, we're glad to hear your appointment went smoothly and the service met your expectations at BMW of Shrewsbury. Thanks for sharing!

May 23, 2024

Great service and helpful staff. Was in and out in a short amount of time. More

by Sulinski193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

Thank you for your confidence in BMW of Shrewsbury, and for your business. We are grateful to have you as a customer!

May 23, 2024

Matt Roy took great care of me made me understand what needed to be done. Explained all the details of my service… More

by Mbollus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

We're glad to hear Matt provided excellent service and clear explanations at BMW of Shrewsbury. Thanks for sharing your positive experience!

May 23, 2024

Friendly, efficient service in a comfortable and clean facility. Service rep very helpful and informative. Tech found tire damage that required both front tires to be replaced. The damage was difficult More

by rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
May 23, 2024 -

BMW of Shrewsbury responded

We're glad to hear you had a positive experience with our team at BMW of Shrewsbury. It's great that our service rep and tech were able to identify the tire damage and ensure your safety. Thanks for sharing your feedback!

May 23, 2024

Professional and friendly as soon aS I walked thru the door…garage personnel good attitude wit a smile More

by Damore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

BMW of Shrewsbury responded

Damore, we're delighted to hear you had a positive experience with our team at BMW of Shrewsbury. Thanks for sharing your feedback!

May 22, 2024

Good service. ..although somewhat pricy for items that would appear to be overpriced...and labor rate is high More

by dsantom23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Shrewsbury responded

We appreciate your feedback and understand your concerns about pricing at BMW of Shrewsbury. We strive to provide top-notch service that justifies the cost, but we'll certainly take this into account moving forward. Thanks for sharing!

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