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210 Reviews of BMW of Shrewsbury - Service Center
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August 08, 2024
I was in for a regular scheduled maintenance appointment at the dealership where I have gone for my last two cars. I am pleased with the service. The staff was friendly and the waiting area is clean and c at the dealership where I have gone for my last two cars. I am pleased with the service. The staff was friendly and the waiting area is clean and comfortable. Mohammad is the sales rep I’ve bought from for the last two BWM cars. He is very professional and I trust him. More
by daniel_ackroyd
July 30, 2024
Lance was extremely helpful, kept me informed about my car. Explained the plan on the repairs along with how long it would take. Very caring towards my concerns with my car. car. Explained the plan on the repairs along with how long it would take. Very caring towards my concerns with my car. More
by Paula
Employees Worked With
July 30, 2024
Sam was great but the dealership as a whole should step up their game. At Audi, they treat you like you matter to them. I had to wait 25 minutes to speak to The gentleman in charge of getting my car checke up their game. At Audi, they treat you like you matter to them. I had to wait 25 minutes to speak to The gentleman in charge of getting my car checked in for service. Nobody offered for me to sit down. Nobody offered me a drink. At Audi they do all of that and when you get a loaner car, not only do they bring it to you, they open the door for you and treat you like, you matter. For car dealership selling high-end cars you would think that they would treat their customers more on the high end. Sam was terrific, however. Very respectful and very honest about everything. More
by rosiesellshomes
July 20, 2024
Matt…. Service advisor is the best He is very friendly, focused , and professional He explains everything concerning your vehicle Service advisor is the best He is very friendly, focused , and professional He explains everything concerning your vehicle More
by Bmw lady
Employees Worked With
July 18, 2024
Rob, Nate, Matt, and Peter have been great. Service is quick and I have sent multiple people to them for vehicles. Service is quick and I have sent multiple people to them for vehicles. More
by Nf.55
July 18, 2024
easy booking and fast friendly service. no surprises. 15 word miniumum is a real pain no surprises. 15 word miniumum is a real pain More
by davidamurdock
Employees Worked With
July 18, 2024
Very responsive / great job / Lance does a great job with communication and explanation of any work needed communication and explanation of any work needed More
by Michael Halpern
Employees Worked With
July 18, 2024
Matt Roy, the service advisor, provided exceptional service. He was friendly, knowledgeable, and transparent, ensuring a smooth and hassle-free experience. Matt kept me informed throughout the process, service. He was friendly, knowledgeable, and transparent, ensuring a smooth and hassle-free experience. Matt kept me informed throughout the process, and my car was serviced quickly and efficiently. I highly recommend him for his outstanding customer service and professionalism! More
by enameh
Employees Worked With
