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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews

211 Reviews of BMW of Shrewsbury - Service Center

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August 30, 2024

We drive over an hour to service or buy our BMWs in this location and I live 10 minutes from one, thank you BMW of Shrewsbury for such an excellent honest and professional service.. More

by Will Fathi-Ahmed
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Reindorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in the Service Department
Aug 30, 2024 -

BMW of Shrewsbury responded

Will, thank you for making the drive to BMW of Shrewsbury! We're delighted to hear that our service and professionalism make it worth the trip. Safe travels!

August 29, 2024

Wait time was long. Price high for repair. But, overall good service including offering Uber More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

BMW of Shrewsbury responded

Dennis, thank you for sharing your feedback with the BMW of Shrewsbury team. We apologize for the delay and for our prices not feeling competitive. It's great that you are satisfied overall, and we hope to assist you again in the future.

August 29, 2024

Both the gentleman who checked me in and serviced my car were very helpful in going over everything with me and what needed to be done. Plus, due to my job, I needed a loaner and was able to get one. Thank More

by richard.ciesluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanne Rattey
Aug 30, 2024 -

BMW of Shrewsbury responded

Richard, we're glad to hear our team at BMW of Shrewsbury made the process simple and accommodating for you. Thanks for sharing your experience!

August 27, 2024

Friendly, helpful, and Approachable staff. Clean and inviting environment, I Would definitely recommend BMW of Shrewsbury anyone. More

by Colescoles12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo.
Aug 27, 2024 -

BMW of Shrewsbury responded

Thanks for the recommendation! We're glad to hear you found our team at BMW of Shrewsbury friendly and helpful, and we hope to see you down the road!

August 26, 2024

They did a wonderful job. It is always an excellent experience to go to this dealership. I have done it for years. More

by bobgise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanne Rattey
Aug 27, 2024 -

BMW of Shrewsbury responded

Thank you for your continued support and kind words! We're delighted to hear that each visit to BMW of Shrewsbury has been excellent. Looking forward to serving you for many more years!

August 19, 2024

It is amazing that a car with less than 20,000 miles needs new tires. I would love to know the margin on tires because it does not matter the quality of the car, every dealer wants to sell you new tire More

by amefcpa0563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Prompt courteous service. Clean and spacious area where I was able to get some work done. More

by mfgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Boateng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elaine Healy, Jennifer Martel, Leanne Rattey
Aug 19, 2024 -

BMW of Shrewsbury responded

Thanks so much for the 5-star review of BMW of Shrewsbury!

August 16, 2024

Excellent service team. Ethan and Diana are exceptional and the shop does solid work. Also their detailing service always does a super job. More

by jurgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

BMW of Shrewsbury responded

Jurgen, thanks for the shoutout! We're glad to hear Ethan and Diana provided exceptional service at BMW of Shrewsbury. We appreciate your support and look forward to serving you again!

August 12, 2024

Amazing team, always happy to help me. Special shout out to Ethan for always making my service appointments go smooth! Will be recommending all of my friends & family. More

by rvonkahle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Picerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Ethan and the team at BMW of Shrewsbury provided such excellent service and assistance. Thanks for recommending us to your friends and family!

August 11, 2024

Always excellent service. Representative is always knowledgeable and keeps me aware of what they find. More

by wayne.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

BMW of Shrewsbury responded

Wayne, thanks for the great feedback! We're glad to hear our team at BMW of Shrewsbury keeps you well-informed and provides excellent service. See you next time!

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