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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews
Call Service Center (508) 581-5500

211 Reviews of BMW of Shrewsbury - Service Center

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September 14, 2024

Very communicative and friendly and proactively gave me status. Also shared with me additional items More

by Mike F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you so much, Mike! We appreciate your business here at BMW of Shrewsbury.

September 13, 2024

High pressure service advisors here make for an uncomfortable visit. The upsell strategy used needs to stop. I don’t remember it being like this when Wagner operated this location. More

by BMWowner0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Neslusan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2024

Very nice experience servicing the car. Prompt service. Easy access. Short wait. No complaints s. More

by ilubov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

BMW of Shrewsbury responded

We're delighted to hear you had a smooth and efficient service experience at BMW of Shrewsbury. Thanks for sharing your feedback!

September 11, 2024

Sam is a consummate professional. He is customer service oriented which is evident each time I have the pleasure of working with him. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam White
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Sep 12, 2024 -

BMW of Shrewsbury responded

Thank you for trusting BMW of Shrewsbury with your business, David! Sam will be thrilled to hear his customer service stands out.

September 11, 2024

Matt is an earnest, genuinely nice person. He successfully advocated on my behalf with my insurance company to cover the repair of a problem with my 8 year-old BMW. He has my full respect and More

by joyceamrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience, Joyce! We're glad to hear that Matt was able to assist you effectively at BMW of Shrewsbury. Your respect and confidence mean a lot to us!

September 07, 2024

BMW of Shrewsbury provides excellent customer service and performs high quality work in a timely manner and in a very pleasant environment. More

by BMW Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

BMW of Shrewsbury responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and a pleasant experience. We appreciate your support!

September 03, 2024

I had a great experience here every time I go in to get my car serviced .. More

by Jvang80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Sep 03, 2024 -

BMW of Shrewsbury responded

Thank you for being a loyal client of BMW of Shrewsbury! We appreciate your support for our team.

September 02, 2024

The most prevalent reason I come to this dealership is because of my Service Manager Matt Roy. He is professional, kind, and a great advisor. Personality means a lot to me when choosing any service orient More

by jburns001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

BMW of Shrewsbury responded

jburns001, we're delighted to hear that Matt Roy's professionalism and kindness keep you coming back to BMW of Shrewsbury. Thanks for sharing your positive experience!

September 02, 2024

Matt, my service advisor, is absolutely wonderful. The dealership itself is lackluster and does not seem to care about the customer. More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

BMW of Shrewsbury responded

Thank you for highlighting Matt's excellent service at BMW of Shrewsbury. We're sorry to hear that the overall dealership experience didn't meet your expectations and appreciate your feedback as we strive to improve.

August 30, 2024

Theo is a great service advisor. He always works with me to get the repairs done on time and on budget. I appreciate that he goes the extra mile to make sure that I have an excellent More

by john_stephens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Aug 30, 2024 -

BMW of Shrewsbury responded

John, we're delighted to hear that Theo consistently provides you with excellent service at BMW of Shrewsbury. Thanks for sharing your positive experience!

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