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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews
Call Service Center (508) 581-5500

211 Reviews of BMW of Shrewsbury - Service Center

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September 21, 2024

I had an excellent service experience. Communication with service dept. was timely and final pricing was as estimated. More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your positive service experience with BMW of Shrewsbury! We're glad to hear that communication and pricing met your expectations. Safe driving ahead!

September 21, 2024

Towed in late in the afternoon. Repair by early afternoon the next day. Water pump failed. More

by thunderski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Sep 23, 2024 -

BMW of Shrewsbury responded

Thank you for leaving BMW of Shrewsbury a five-star review! We are happy to hear that our team ensured your repairs went smoothly, and if you need anything else, please let us know!

September 19, 2024

Courteous, professional service (shout out to Matt Roy). Been a loyal customer for many years in part to dealer reputation and treatment given. More

by jjrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

BMW of Shrewsbury responded

Thank you for your loyalty and kind words about Matt and the team at BMW of Shrewsbury! We appreciate your continued support.

September 18, 2024

Service was easy to schedule, efficiently executed, and the customer service team was pleasant to deal with. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Sep 18, 2024 -

BMW of Shrewsbury responded

Mark, we're delighted to hear that scheduling and service were a breeze at BMW of Shrewsbury. Thanks for the positive feedback!

September 18, 2024

I really enjoy working with Theo. Having the same person taking care of my car related needs is very comforting and convenient. More

by Patrycja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Sep 18, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Theo has been providing you with consistent and comforting service at BMW of Shrewsbury. Thanks for sharing your experience!

September 17, 2024

I have had good experience with both sales and services. They communicate well and do a good job. More

by Saqibz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

BMW of Shrewsbury responded

We are grateful to have earned your business, Saqibz. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team

September 16, 2024

Always so helpful, complete and understandable explanations of work required or recommended. Matt is honest, trustworthy and a pleasure to deal with. More

by RJSikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you for the kind words! We're glad to hear Matt provided honest and thorough service at BMW of Shrewsbury. We appreciate your trust in us!

September 15, 2024

Matt Roy is always awesome! ! Thank you for your continued excellent efforts and expertise. With sincere thanks! More

by Ginnyjohnson100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Matt continues to provide excellent service at BMW of Shrewsbury. Thanks for your kind words and support!

September 15, 2024

Great cars, great service. Always friendly and helpful. Etc. Etc etc etc etc etc etc More

by Ghorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you for the stellar review of BMW of Shrewsbury! Until next time!

September 15, 2024

I found them very petty that they were going to charge me $150 for snapping on the side mirror which takes less than 15 seconds to do. More

by vvoloka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you for your feedback. We're sorry to hear about your experience with the side mirror charge at BMW of Shrewsbury and will take this into consideration as we strive to improve our services.

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