BMW of Shrewsbury - Service Center

I appreciate discussing the work needing to be done with my service advisor and not being pressured on any decisions. This visit among other things I was told the cost of adding DEF and new wipers. I chose my service advisor and not being pressured on any decisions. This visit among other things I was told the cost of adding DEF and new wipers. I chose not to have those done and I was not pressured to have them done. Peter, my advisor is always a pleasure to work with. More

Easy scheduling prompt service ready in promised time Price was pretty competitive for oil change in the brake job time Price was pretty competitive for oil change in the brake job More

My car was taken in time and delivered when promised. Waiting area was well lit with coffee and snacks. Peter explained what was being done at the appointment and took time to answer my questions regard Waiting area was well lit with coffee and snacks. Peter explained what was being done at the appointment and took time to answer my questions regarding potential tire replacements. More

Peter was friendly, helpful, and responsive. It’s a beautiful building and plenty of places to sit. It’s a beautiful building and plenty of places to sit. More

The dealership always make me feel that they are there just for me and truly want to please me. Lance Gendron has been especially helpful. just for me and truly want to please me. Lance Gendron has been especially helpful. More

Always great customer service. Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises. Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises. More

Excellent experience with Lance in the service department . He took the rime to answer all of my questions. . He took the rime to answer all of my questions. More

Thank you Petee for the exceptional service and recommendations. Your service team is the best! recommendations. Your service team is the best! More

Matt in Service is knowledgeable, helpful, professional, and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day. and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day. More