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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
183 Reviews
Call Service Center (508) 581-5500

183 Reviews of BMW of Shrewsbury - Service Center

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December 01, 2024

Easy scheduling prompt service ready in promised time Price was pretty competitive for oil change in the brake job More

by rajani4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that you found the service at BMW of Shrewsbury prompt and competitively priced. Thank you for choosing us, and we look forward to assisting with your future needs!

November 30, 2024

My car was taken in time and delivered when promised. Waiting area was well lit with coffee and snacks. Peter explained what was being done at the appointment and took time to answer my questions regard More

by TKRowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're glad to hear that Peter and the team at BMW of Shrewsbury provided timely service and a comfortable waiting area. We appreciate your feedback, and we're here if you have any more questions in the future!

November 30, 2024

Peter was friendly, helpful, and responsive. It’s a beautiful building and plenty of places to sit. More

by Jwow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

BMW of Shrewsbury responded

Thank you for the kind words for Peter. We appreciate your support and feedback about our team here at BMW of Shrewsbury.

November 28, 2024

The dealership always make me feel that they are there just for me and truly want to please me. Lance Gendron has been especially helpful. More

by tarashuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance and the team at BMW of Shrewsbury made you feel valued! Thank you for sharing your experience with us.

November 27, 2024

Always great customer service. Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises. More

by Bwolcott71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your positive experience with us at BMW of Shrewsbury! We're delighted to hear that Matt consistently provides excellent communication and transparency. We look forward to serving you again in the future!

November 24, 2024

Excellent experience with Lance in the service department . He took the rime to answer all of my questions. More

by ntretter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Lance provided an excellent experience for you at BMW of Shrewsbury. Our team is always here to ensure all your questions are answered!

November 24, 2024

Thank you Petee for the exceptional service and recommendations. Your service team is the best! More

by manojbala@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

BMW of Shrewsbury responded

Thank you for the wonderful review of Peter and the BMW of Shrewsbury Team!

November 22, 2024

Matt in Service is knowledgeable, helpful, professional, and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day. More

by Rnrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the BMW of Shrewsbury team provided such efficient service for you. We're glad everything was taken care of smoothly, even without your presence at the dealership!

November 21, 2024

Had the rim repaired for a dent would’ve thought they would’ve cleaned the whole tire not just a little spot. The dent was in. More

by Bobshousewarmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Douglas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

On time. Near showroon with work space. Professional experience all around even though I did not buy car there More

by MLD3056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're glad to hear that our professional service and facilities left a positive impression, even without a purchase. We hope to see you again in the future!

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