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274 Reviews of BMW of Shrewsbury - Service Center
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April 02, 2025
My service tech Theo was great! The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they didnt notify the location). Everyone was very helpful and kind. Great experience even though it was a free recall service and i didnt even purchase the car from them😀. More
by lani
April 02, 2025
Service is amazing, I have towed my car over 200 miles because I have such confidence in this service center, specifically Peter Neslusan. because I have such confidence in this service center, specifically Peter Neslusan. More
by Jameson
April 01, 2025
This was my third time going to this dealer. The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produc The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produced a report pointing 4 things that need to be addressed. I took care of 2 of those 4 things outside of the dealer at another mechanic in October 2024. A year later (March 2025), I bring the car in again for an oil change. I was told that in order to reset the service minder, I must buy the additional diagnostics package for 1 hour labor, in which they will check the car from front to back. If I do not buy this 1-hr diagnostics then it will not reset the Service Minder on the car. Therefore I purchased it. Now during the diagnostics, they reported 5 problems - 2 of these were simply carried over from the previous year. Basically implying that they did not actually check these things, rather they simply carried them over, because I did not do the repair at their place. These 2 things were replace the belt and the tensioner, as well as flush the engine coolant. These were both take care of just 5 months ago. Really??? You are going to charge me 1 hour of labor with the claim that you will be "looking at things", and then report real problems, not just skimp over things and carry forward items from previous inspections. This is pure cheating, xxxxx. I have lost all trust in this place, and will never go back ever ever again! More
by Anil Gupta
Employees Worked With
March 31, 2025
Peter was great! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! More
by Dskim318
Employees Worked With
March 31, 2025
They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More
by Gram
March 30, 2025
Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More
by Padmaja
Employees Worked With
March 27, 2025
I had to bring my suv in for a recall and it was very easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experienc easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experience and the service manager Lance, top notch. More
by Keithzereski550
Employees Worked With
