
BMW of Shrewsbury
Shrewsbury, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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My BMW needed more work than the original appointment. Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for t Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for the day. Returned and was completely satisfied. Matt provided me with excellent customer service and management for my car needs. Very pleased More
This was my third time going to this dealer. The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produc The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produced a report pointing 4 things that need to be addressed. I took care of 2 of those 4 things outside of the dealer at another mechanic in October 2024. A year later (March 2025), I bring the car in again for an oil change. I was told that in order to reset the service minder, I must buy the additional diagnostics package for 1 hour labor, in which they will check the car from front to back. If I do not buy this 1-hr diagnostics then it will not reset the Service Minder on the car. Therefore I purchased it. Now during the diagnostics, they reported 5 problems - 2 of these were simply carried over from the previous year. Basically implying that they did not actually check these things, rather they simply carried them over, because I did not do the repair at their place. These 2 things were replace the belt and the tensioner, as well as flush the engine coolant. These were both take care of just 5 months ago. Really??? You are going to charge me 1 hour of labor with the claim that you will be "looking at things", and then report real problems, not just skimp over things and carry forward items from previous inspections. This is pure cheating, xxxxx. I have lost all trust in this place, and will never go back ever ever again! More
Peter was great! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! Very informative and a very pleasant demeanor! What an enjoyable and seamless experience! More
They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More
My leasing experience was above expectations. The whole process was smooth and hassle-free. Nathaniel was superb as my primary contact point from showroom visit to car delivery. The whole process was smooth and hassle-free. Nathaniel was superb as my primary contact point from showroom visit to car delivery. More
Very easy Process! Each step of the way explained no issues and no surprises. Would recommend to a friend. Each step of the way explained no issues and no surprises. Would recommend to a friend. More
Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More
This is the second car we purchased from Nate. Both experiences were very positive . Very easy group to work with. Both experiences were very positive . Very easy group to work with. More